Nalley Lexus Roswell

Best experience I have ever had purchasing a used vehicle, salesman was great and the business manager was just as good as well, both very professional! I told Manny the saleman what I wanted and wha vehicle, salesman was great and the business manager was just as good as well, both very professional! I told Manny the saleman what I wanted and what I expected and he came through! Business manager was great in his handling of my contract and all forms. Totally satisfied with everything! More

everything was good from the time we in till we left. great service & Lloyd was great. Roger was very helpful and a great additude.would recommend this dealership. great service & Lloyd was great. Roger was very helpful and a great additude.would recommend this dealership. More

Professional approach to meeting our needs, quality product, sales person, Barry Steinberg was as professional as one would ever want to work with. He answered numerous questions, provided all the rese product, sales person, Barry Steinberg was as professional as one would ever want to work with. He answered numerous questions, provided all the research and background information we ask for and most i9mportnatly did not pester us to make a decision every time we met. More

This is the third Nalley Car we have purchased and the second one from Larry Quarcello. Larry was the first person I thought of when deciding to buy a car for my daughter. Larry was well informed about t second one from Larry Quarcello. Larry was the first person I thought of when deciding to buy a car for my daughter. Larry was well informed about this preowned car he had recommended, more than willing to take time to show the car and identify important features, and he has a wonderful sense of humor. He took time, on his day off, to deliver the car to me and my daughter who came from out of state because Larry had the car we really wanted to buy. I would encourage anybody to buy from Nalley Roswell and Larry would be the person I would recommend. I would like to include the fact that everyone who greets you at this dealership is welcoming and professional. Never a glum or synical look from any of the employees I have encountered. More

Great experience at Nally, Roswell. Cynthia Parms was great, handled everything I needed in finding the car I wanted. I have never seen such customer service such as I received from her. Lexus is such great, handled everything I needed in finding the car I wanted. I have never seen such customer service such as I received from her. Lexus is such an extraordinary automobile, and I am so proud to actually own one before I retire. Very nice dealership and just as I would have expected from Lexus. I would definitely recommend to all our friends. Also financing my car with your Lexus Business Manager was such an enjoyable experience with Roger Luker. He was experienced, yet warm and friendly, and that's the way I like to conduct my business. Fabulous experience for me!! More

We came in for an education on the Lexus product, and left as new Lexus owners. I would have to say it was a completely phenomenal experience. It met as well as exceed our every expectation of what purch left as new Lexus owners. I would have to say it was a completely phenomenal experience. It met as well as exceed our every expectation of what purchasing a luxury automobile should be. Every person we came in to contact with was professional as well as human. If you've been to many dealerships you know what I am talking about. Every one we met was great wit the most exceptional being our salesperson Larry Guarcello. Not only did he spend an extraordinary amount of time with us, he even came in to do the delivery on his day off at the great peril of being late for a dinner date with his wife. Truly a great salesman that realizes how people need and deserve to be treated. Highly recommend this dealership whether you are looking to get an education on the Lexus brand or purchase a Lexus product. We chose the LS600h L over the BMW 750Li and Mercedes S-class. And don't forget to ask for Larry! More

Looking for luxury car, we ran into mixed interactions with different salespersons. Big reason for buying this vehicle was Charles Cook. Very professional in treating us, courteous, explaining features, with different salespersons. Big reason for buying this vehicle was Charles Cook. Very professional in treating us, courteous, explaining features, never a push to buy. Highly recommend exploring options with Nally sales team, I'm sure you will end up as happy customer like me, buying from them. More

The first person I spoke with was Ms. Kristen. She was great and her customer service was superb. The other 2 gentlemen that I dealt with were George and Roger Luke. With it being George's birthday, he ha great and her customer service was superb. The other 2 gentlemen that I dealt with were George and Roger Luke. With it being George's birthday, he had to rush out. With that said, the last hour of my buying experience was rushed. In addition, it pays to listen when you are in a Customer Service position. For example, when George called me to see if I was on my way, I assured him that I was in route. Then I asked for your hours of operation. His response was lets not base our meeting on that, it's my Birthday and I'm trying to get out of here. With all due respect, his birthday was not my concern. I asked a specific question and I wanted a specific answer. I was contiplating a large purchase and would have appreciated his undivided attention. When speaking with Roger, I noticed an attitude change when I questioned the carfax report. At this point and going forward he became very short with me. In my opinion, he became very unprofessional. He only offered 1 word answers to my questions and his demeanor changed from "hey lets do business" to "please get out of my office". I brought this to his attention as the atmosphere was getting very uncomfortable for me. He apologize and stated that it had nothing to do with me. Right.....However, whether it did or did not have anything to do with me, that completely killed the mood and made me extremely uncomfortable. There were several times during the buying process that I was very close to getting up and leaving as there were several salesman calling me regarding a Navigator and I could have chosen either of them. If it had not been for the professionalism of Ms. Kristen, I would have walked. Granted, I understand that it was George's birthday, but it was not my fault that he was working on his birthday. That's something that he should have discussed with his manager as opposed to rushing me out the door. I can also understand Roger not wanting to discuss the carfax report with me, however if that was the case, it should not have been presented to me. In closing, please allow me to say that the facility was very clean and I was greeted with kindness and a smile when I walked in. More

Klaus was a very friendly, knowledgeable sales person, without being pushy. He was patient while we test drove several vehicles before making a decision. He then found the exact color combination I want without being pushy. He was patient while we test drove several vehicles before making a decision. He then found the exact color combination I wanted and gave me a loaner vehicle to use while my car was being delivered. He patiently walked me through all the features on my new car and answered all my questions. This was by far my most enjoyable car buying experience. More

I wanted a good mileage car and my wife always wanted a Lexus so we stopped by Nalley Lexus and met Charles Cook. What a plesant experience it was working with Charles. Every phase from test driving to t Lexus so we stopped by Nalley Lexus and met Charles Cook. What a plesant experience it was working with Charles. Every phase from test driving to the final sale was so easy, there was never any pressure to buy. I would highly recommend Charles Cook to anyone looking to purchase a lexus, he is the reason why we are now the proud owners of a HS250h. More