Nalley Lexus Roswell

Joel Hughes has been our Service Consultant of choice for the past 6+ years. He has a high level of enthusiasm...you can tell he loves his job. He explains the maintenance requirements in plain terms and o the past 6+ years. He has a high level of enthusiasm...you can tell he loves his job. He explains the maintenance requirements in plain terms and offers good advice when mechanical problems are discovered. While we love the new design of the dealership and the many friendly employees (including a great guy in the loaner department at our most recent visit), we return to Nalley Lexus Roswell because of the special relationship we feel we have with Joel. More

We have been with Nalley Lexus Roswell for ten years. Of We have been with Nalley Lexus Roswell for ten years. Of those ten years, I cannot recall ever being disappointed in the dealership. Whether it be bu We have been with Nalley Lexus Roswell for ten years. Of those ten years, I cannot recall ever being disappointed in the dealership. Whether it be buying one of our three cars, or bringing them in for service, the treatment we received & are receiving has been and is first class. They truly care about their customers & want to keep them coming back. Our service consultant has been Joel Hughes from the beginning & you cannot get us to switch. Knowing this young man for as long as we have has been a pleasure & a privilege. Joel certainly has made our lives easier. Car repairs or service is a joy rather than a harrowing experience & Joel is the reason. He gets it done right & always with a smile. We trust Nalley & Joel to give us honest & superb service & they do! The renovation also makes the service experience most comfortable. Great people,surroundings & mechanical excellence. That's Nalley & they can't be beat in my book! Thank You, Sharon Kakos More

All I ever do is call Joel, and he takes care of everything. I know I can count on him to let me know what needs to be done,without trying to force unnecessary repairs on me. everything. I know I can count on him to let me know what needs to be done,without trying to force unnecessary repairs on me. More

Service experience was smooth from picking a time convenient to me to being ready to start when I arrived to having the car serviced and me back on the road in under the time promised. Temperature in convenient to me to being ready to start when I arrived to having the car serviced and me back on the road in under the time promised. Temperature in the waiting room was like a refrigerator, but I understand they are trying to fix the problem. More

I brought my car in on the incorrect day and the service dept., especially Joel Hughes said no problem. They took my car and completed the work in a very tiomely fashion. Great experience of superior custom dept., especially Joel Hughes said no problem. They took my car and completed the work in a very tiomely fashion. Great experience of superior customer service!! More

Nalley Lexus Service Department consistently provides high quality service for their clients. Since moving to the area, I have been bringing my car to this dealership for the past three years, primarily high quality service for their clients. Since moving to the area, I have been bringing my car to this dealership for the past three years, primarily because of the service I receive from employees like Greg Forness and Pam White. I am always greeted promptly and very professionally. Unlike past experiences with other dealers, I trust Greg and his recommendations for my car. Pam is always professional and moves very quickly to put me in a great loaner car to make my experience even more positive and very convenient. My car is 5 years old and I love the Lexus brand. Because of employees like Greg and Pam and my search for new car in the next year will definitely start at Nalley Lexus. More

We lost our Infiniti in an accident and thought that it may be time to change to Lexus; Randy Biggs made us happy we did! may be time to change to Lexus; Randy Biggs made us happy we did! More

I would like to commend Greg Walker for assisting us in our 2 Lexus purchase in August 2011. He was professional, friendly, and exceeded our expectations in his level of customer service. I would recomme our 2 Lexus purchase in August 2011. He was professional, friendly, and exceeded our expectations in his level of customer service. I would recommend him to other friends who are looking to purchase a new car. He listened to us and gave us the answers to the questions we had. He was very concience of our time constraints during the car buying process and respected our knowledge and research we had done in the process of buying and selecting a car that fit our needs. He was a pleasure to work with, he was very sincere, and honest. More

Nalley Lexus in Roswell is a great dealership to purchase a vehicle from. The general manager gave us a gift card to a nice restaurant just for test driving a vehicle and was very friendly. Also when we made a vehicle from. The general manager gave us a gift card to a nice restaurant just for test driving a vehicle and was very friendly. Also when we made our visit we had our three young children with us and everyone was great and interactive with the kids. They had a snack bar and the kids got free slushies all day. We all enjoyed the experience. Thanks Nalley's More

Customer service, personal attention, and attention of detail were well done. Explanation of features of automobile was well thought out and well presented. Customer service and maintenance facility ap detail were well done. Explanation of features of automobile was well thought out and well presented. Customer service and maintenance facility appears to be outstanding. More