Nalley Lexus Roswell

Larry has excellent knowledge on the features of the Lexus vehicles. He is not pushy. Very professional with customers and excellent follow through with his co-workers on the purchase of a vehicle. De Lexus vehicles. He is not pushy. Very professional with customers and excellent follow through with his co-workers on the purchase of a vehicle. Dependable follow up after purchase of vehicle. More

Larry Guarcello is the most professional and patient salesperson I have ever dealt with when buying a car. He had good knowledge of the Lexus product and made it a pleasant and seamless experience. H salesperson I have ever dealt with when buying a car. He had good knowledge of the Lexus product and made it a pleasant and seamless experience. His approach is NO pressure and informative. I highly recommend dealing with Mr Guarcello. I am enjoying my RX350. :) As a sidenote, another large Lexus dealership in Atlanta blatantly LIED TO ME and upcharged me on my previous Lexus. When I approached them about it, there was admission (after they knew I had proof) but I received no apology and no reimbursement. I will never return to them because of it. I will stick with NALLEY! More

I had purchase a vehicle at Nalley of Roswell. I had no intentions of buying a Lexus. I met with the sales person Larry Guarcello. He showed me the IS250 Lexus Convertible. Larry did a superb job of convin intentions of buying a Lexus. I met with the sales person Larry Guarcello. He showed me the IS250 Lexus Convertible. Larry did a superb job of convincing me this was better than the other 2 vehicles that I was inquiring about. One in which I had planned on buying. I stated to him the only thing missing was a particular product. So out of the blue, Larry called me. He said I maybe able to get this product. A gentleman was buying the same vehicle and this product was an addition. So I was thinking this was a win win situation for Lexus and the 2 customers. Unfortunately, It wasn’t what I wanted. I was extremely unhappy. I brought this to Larry and the service centers attention. Well the dealerships stand was this was a deal that was made outside of Lexus. So this is where Chris Dastou the GM and I met and discussed. My 1st impression was I was going to walk out of here totally dissatisfied. I had my opinion and he had his. Even though he stood firmly behind his opinion. He was willing to work with me. He was very easy to talk to. He was very understanding of my situation. He was not able to refund my monies, but made other arrangements. I walked out of his office extremely happy. Bottom line I would recommend this dealership to anyone of my friends, family and associates. Chris and Larry showed professionalism and I will be back to buy another Lexus in the future. More

As always, I was given EXCELLENT customer service. I was told, throughout my transaction, what was being done and given an oppportunity to have imput. I was treated in a manner that made me feel as if I wa told, throughout my transaction, what was being done and given an oppportunity to have imput. I was treated in a manner that made me feel as if I was the most important person there. I was not rushed to make any decisions or choices and each of the gentlemen who assisted with the purchase of my car, Mr. Gregory Walker, Mr. Christopher Dastou, Mr. Roger Luker, and Mr. Scott Unger, were very kind, courteous, professional, patient, and concerned about making sure I was one hundred percent satisfied; and I was. I would recommend this dealership to anyone who is interested in purchasing a vehicle. Everyone who assisted me went above and beyond what I, or anyone, would expect. I was totally and completely satisfied with my purchase and the customer service I received. More

Jeff was very informative and helpful. He made the whole experience surprisingly easy and not at all stressful. With the exception of the paperwork, the whole experience was pleasant. I LOVE my Lexus:) Than experience surprisingly easy and not at all stressful. With the exception of the paperwork, the whole experience was pleasant. I LOVE my Lexus:) Thanks to BJ and JR. More

Charles did a great job. He was patient and helpful in all aspects of my purchase. I will be sure to shop at Nalley again. all aspects of my purchase. I will be sure to shop at Nalley again. More

We have been using Joel Hughes as our service rep. for 1 1/2 - 2 years and are very satisfied with his performance. Joel always goes above and beyond, and provides us with outstanding service. His se 1/2 - 2 years and are very satisfied with his performance. Joel always goes above and beyond, and provides us with outstanding service. His service is greatly appreciated. Thank you. J. Williams More

The sales and service staff made me feel like family. I got a great deal on my trade-in. I was treated as though I was the only customer there and treated with professionalism. I would be more than willi got a great deal on my trade-in. I was treated as though I was the only customer there and treated with professionalism. I would be more than willing to drive back to Roswell from Greenville, SC to buy my next vehicle from Nalley Lexus Roswell. More

This dealership provides excellent service. It is easy to schedule, the service is performed in one hour, comfortable waiting area, fair price and great service rep. schedule, the service is performed in one hour, comfortable waiting area, fair price and great service rep. More

Came in from Fl to Atl. Fl. Lexus dealer was unable to correct problem (noise/rattle)--Megan took the time to listen to my complaint, sent over tech for test ride w/ me. Tech (Chris) diagnosed the proble correct problem (noise/rattle)--Megan took the time to listen to my complaint, sent over tech for test ride w/ me. Tech (Chris) diagnosed the problem in 30 seconds and fixed the problem under 20 minutes time. Megan was extremely friendly and showed true concern. Your dealership is clean, friendly and a pleasure to go to. Thank you! Peter Richman More