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Nalley Nissan of Cumming

4.4

40 Lifetime Reviews

1310 Buford Hwy, Cumming, Georgia 30041
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Top Reviewed Employees

Kevin Houston at Nalley Nissan of Cumming

Kevin Houston

Fianance Manager
5.0
Allen Velez at Nalley Nissan of Cumming

Allen Velez

Sales
5.0
Charles Wang at Nalley Nissan of Cumming

Charles Wang

Finance Director
5.0
Sunghoon "Peter" Im at Nalley Nissan of Cumming

Sunghoon "Peter" Im

Finance Manager
not yet
rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

October 16, 2019

"Bait and switch"

- NEPats

Reading the reviews I notice there have been 3 general managers in the 18 months. Unfortunately, I am now not surprised by this. I inquired about a car today at around 1 pm via chat on their website and confirmed its availability. Yes it's available per Andrea. At 2:40 pm I get a call to make an appointment to see the car tonight and it's available. An hour later (3:36 pm), Josh, the General Manager calls and confirms my appointment for tonight to see vehicle. At 4:51 pm yet another call to confirm that I'm going to see I drive an hour to get there tonight, and the vehicle was SOLD this MORNING! Waste of time, and the salesperson tonight literally chased me back to my car asking if I wanted to see anything else.... why in the world would I entertain buying a car from a company that knows they sold a car this morning, and 3 times tells me it's available to get me there tonight to ask me what else can they show me? Bait and switch. No thanks. Highly concerned if your GM has no idea you sold a car that morning, as well as 3 other people in your building.

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Employees Worked With

Josh Jones, General Manager

September 30, 2019

"The whole team here helped me get into my dream car! They..."

- Nacho

The whole team here helped me get into my dream car! They were kind and welcoming and stayed behind to help me get into the car I wanted. I highly recommend! Carter Ingram was super nice and understanding and talked to me like a person and didn’t try to force the sale. I highly recommend!

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Employees Worked With

Other Employees : Carter Ingram

August 25, 2019

"Duplicity"

- Greg

This was a simple transaction made difficult by passive aggressive tactics to obtain my SS# and run a credit check when NONE WAS NEEDED. I was told to either give my SS# or I could not have the car so I left. Total waste of time after the out the door price was already agreed too and all I needed was the Buyers order faxed to my Credit Union. After leaving he called to try and make it appear as it was a misunderstanding, but no words matter. Empty apology with no regard for customer satisfaction or offer to rectify. The incessant pestering for a credit app and ultimatum, when all that was needed was a buyers order was too much. Greg Smalls P.S. I came be-cause all the others I dealt with were professional and above board.

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Employees Worked With

Other Employees : Q- was great, internet sales manager- great , other manger was great.

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Photos & Amenities

  • Automated Car Wash
  • Authorized Parts Store
  • Free Loaner Cars
  • Drive-In Service
  • Authorized Accessories Store
  • Free Drinks
  • Instant Financing
  • Rental Car Service Onsite
  • Cable TV
  • Vending Machines
  • Customer Lounge Area
  • Children's Play Room
  • Free Coffee
  • Express Service
  • Pet Friendly
  • Quick Lube
  • Television
  • Shuttle Service
  • Free WiFi
  • After Hours Drop-Off
Nalley Nissan of Cumming, Cumming, GA, 30041