"If only I could give less than one stars... this was a..."
If only I could give less than one stars... this was a terrible car buying experience. I was assigned a salesman by the name of Will ( I believe ) and he and along with management were extremely rude. I will admit that management tried helping in the beginning but, it was Will’s lack of compassion for someone who doesn’t have a great credit score but, was in a desperate need of a car, that really pissed me off. Nalley should really reconsider who they decide to represent their company because, this salesman isn’t someone who should be representing their brand & he is in desperate need of customer service and leadership classes. I’ll be taking my business where I won’t feel like a horrible person, just because of my credit score.
Employees Worked With
"On April 2020 I took my 2011 nissan versa for a recall..."
On April 2020 I took my 2011 nissan versa for a recall concerning the air bag,the car stayed there for 24h,after I picked it up I found out that my alignment is very bad ,I called the next day and I was told that they don't have anything to do with it and I know 100 % that it happened over there.
Either someone used my car for commit or it happened when they was working on the air bad.
"Bait and switch"
Reading the reviews I notice there have been 3 general managers in the 18 months. Unfortunately, I am now not surprised by this. I inquired about a car today at around 1 pm via chat on their website and confirmed its availability. Yes it's available per Andrea. At 2:40 pm I get a call to make an appointment to see the car tonight and it's available. An hour later (3:36 pm), Josh, the General Manager calls and confirms my appointment for tonight to see vehicle. At 4:51 pm yet another call to confirm that I'm going to see I drive an hour to get there tonight, and the vehicle was SOLD this MORNING! Waste of time, and the salesperson tonight literally chased me back to my car asking if I wanted to see anything else.... why in the world would I entertain buying a car from a company that knows they sold a car this morning, and 3 times tells me it's available to get me there tonight to ask me what else can they show me? Bait and switch. No thanks. Highly concerned if your GM has no idea you sold a car that morning, as well as 3 other people in your building.
Employees Worked With
Josh Jones, General Manager