Nalley Toyota Stonecrest

The service advisors such as Abraham Castillo and Shawn Granville are some of the best in the industry and are very professional They take the time to be very courteous, respectful and they listen to Granville are some of the best in the industry and are very professional They take the time to be very courteous, respectful and they listen to their customers concerns and questions. More

Ease of online service appointments and the follow-up reminders are helpful. Also appreciate the text updates during the service. reminders are helpful. Also appreciate the text updates during the service. More

During the oil change I wanted the technician to check the 12v charger socket. I once tried to use a small air pump. It was dismissed as saying it pulled too much amps. That is not true because a coworker the 12v charger socket. I once tried to use a small air pump. It was dismissed as saying it pulled too much amps. That is not true because a coworker has a Camry and it had no problem working. Also the passenger USB ports are not working.I asked the guy to have the technician to take a look. It did not happen. More

Stonecrest Toyota is The best Dealership we have found for Service and I will continue to work with them for Service and I will continue to work with them More

the new manager Joey is an excellent addition to this location he gave me beyond great customer service after experiencing and issue prior and personally contacted to gather more information about my con location he gave me beyond great customer service after experiencing and issue prior and personally contacted to gather more information about my concerns and questions More

They are nice explain your situation. They are pretty good at telling you not to worry about your vehicle it's in good hands. They are pretty good at telling you not to worry about your vehicle it's in good hands. More

I went to have my car serviced for an oil change, and the advisory that assisted me was amazing and understanding. advisory that assisted me was amazing and understanding. More

The staff appears to know their job and is professional and courteous. The building looks clean tidy. and courteous. The building looks clean tidy. More

Service dept seems very focused on up selling services whether needed or not. Less focused on customer; more focused on gaining commission/bonuses. whether needed or not. Less focused on customer; more focused on gaining commission/bonuses. More

Good service center and advisor; clean and conveniently located; appreciate the improvement on waiting time located; appreciate the improvement on waiting time More