Nalley Toyota Stonecrest

Excellent Tanique Mcgregor is excellent with her knowledge on the service that I need for my 2014 Avalon. She is friendly and her customer service is superior Tanique Mcgregor is excellent with her knowledge on the service that I need for my 2014 Avalon. She is friendly and her customer service is superior. More

Another good visit! Once again, Therrell came through with excellent customer service! Always helpful, honest and hard working. I owe him a big thank you for respecting m Once again, Therrell came through with excellent customer service! Always helpful, honest and hard working. I owe him a big thank you for respecting my time and pockets! More

Taniqua is the best!!! Ms. Taniqua was amazing. She always helps me no matter what the issue may be. She understands hard work, dedication, customer service, and how to rela Ms. Taniqua was amazing. She always helps me no matter what the issue may be. She understands hard work, dedication, customer service, and how to relate to the customer. I am always happy to leave my concerns with her because she always comes through. Thanks for being a great person and understanding. More

Service on Valentine My wait time was a wonderful experience by it being Valentine Day! The deco was beautiful, which put employees and the customers in a very good mood. My wait time was a wonderful experience by it being Valentine Day! The deco was beautiful, which put employees and the customers in a very good mood. Taniqua greeted me with a smile and kept me abreast of everything throughout the service. I did not have an appoiontment thinking it was only an oil change. It was 40,000 mile service. "No Problem, we can handle this" was Taniqua's saying ans they did. More

Pleasantly Surprised! This was my first service appointment since my Toyota Care coverage expired, so I came in fully expecting to suddenly have all kinds of issues with my This was my first service appointment since my Toyota Care coverage expired, so I came in fully expecting to suddenly have all kinds of issues with my car. Instead, I received excellent service and only got the needed oil change that was due. The rest of the car was checked out for free with no further issues found. Thanks, Guys! More

Bad deal I purchased a car on January 21, 2015. My deal that I signed was for $388/month with a 5.25% interest rate. I received a call on February 5, 2015 stat I purchased a car on January 21, 2015. My deal that I signed was for $388/month with a 5.25% interest rate. I received a call on February 5, 2015 stating that I needed to come in because the bank did not approve. Keep in mind I never received a denial letter. I went in on February 6th and was told by Keith Holmes that there was nothing he could do for me and that I had to give the car back. All he said was the bank did not approve. No evidence of denial from the first bank which was Northwest Credit Union. We then exchanged cars. After leaving with my old car I received a call from one of the finance guys saying that they basically begged another bank to accept my loan so I needed to come BACK in to sign some paperwork. I was excited being that I fell in love with the car having it for 2 weeks. I went back the next day which was February 7th to sign the deal. My payment went from $388 to $455. I asked why and the finance guy said its because of the bank they went with and ALSO because they gave me too much for my trade. I signed thinking that my interest rate went up. I also asked Patricia if the deal is complete and she said I have nothing to worry about because this time it was final. As soon as I got home I compared the very first contract with the new one I just got. I noticed that my interest rate stayed the same but the price of the car went up. Toyota had to come up with something being that THEY gave me too much for my trade because they would lose money on my deal. I went back to Toyota on February 9th. I spoke with Patricia Shabizz, public relations manager and explained to her what went down. I brought in both of my contracts. Keith Holmes was so nonchalant when it was explained to him. Toyota should be ashamed to have such a man be the forefront of the company. I've never been treated so rudely. Things got out of hand and when my friend tried to get everyone's business cards Keith Holmes told the staff they did not have to give us anything. Patricia asked me if there was anything she can do to make me happy. I told her to honor my first contract. After having said that Victor Eke came to me in a rude manner and said." You never had a deal anyway. There was no deal!" But I remember leaving the 2nd time around and I asked Patricia if it's a done deal and she said YES. Before I left I asked for my contracts back. Keith Holmes told me he shredded them. It all boils down to Toyota Stonecrest giving me too much for my trade so they needed to find a way to make money instead of losing money. They shredded my evidence because they know they did wrong and it was negligence on their part. They put me through it and I will not let this fly. More

always a pleasure I work out of town alot and these guys and ladies fit me in to an already busy schedule they have and I always know up front what the bill is going to I work out of town alot and these guys and ladies fit me in to an already busy schedule they have and I always know up front what the bill is going to be and I couldn't ask for anything better except to go down on the price of a quad cab 4x4 tacoma but these people at nalley stone crest are above the standards of what some dealerships wish they could be always a pleasure More

BEST warranty service EVER! Try driving to work in the dark in the morning and the dash lights go out. When you get to work, your car won't turn off. Pull out Taniqua's handy car Try driving to work in the dark in the morning and the dash lights go out. When you get to work, your car won't turn off. Pull out Taniqua's handy card and give her a call. She calmly asks when can I get there and she is waiting for me upon arrival. She looks at the car, listens to my explanation and says come inside and sit down. She checks with the mechanic and gets back to me immediately. I am told, they have to keep my car for a few days to perform the under warranty repair. Oh, and BTW...there is a free rental waiting for me so I can get back to work. All my fears were gone. I felt like I was handled like royalty. Many people think going to a dealership for service is expensive, but this place knows how to do SERVICE. I have purchased 3 cars from them...so far. Already have the next one picked out. Way to go Nalley Toyota! More

Feel good kind of buy James was great to work with. After some trouble with my phone signal James held the car for me due to me not being able to make deposit. Had the ca James was great to work with. After some trouble with my phone signal James held the car for me due to me not being able to make deposit. Had the car up front for me on arrival. Wish all car salesmen were like James. More

A very Good Experience As the owner of a 2003 Prius, I came to the dealership not knowing what to expect. I had first inquired over the internet for the type of car I wanted As the owner of a 2003 Prius, I came to the dealership not knowing what to expect. I had first inquired over the internet for the type of car I wanted to test drive. I received a prompt response from Joel Hamilton to every question I asked and every issue I raised on my inquiry. When I visited Joel for the test drive he was very knowledgeable about the particular car I wanted and, after briefly explaining the process, I was able to test drive the car. After the test drive I found that the car completely met my requirements. I was also satisfied with the price. The most impressive part of my experience was the apparent well organized and customer friendly environment that seemed to prevail throughout the dealership. More