Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Nalley Toyota of Roswell

Roswell, GA

Overview
Reviews
Vehicles
4.7
1,470 Reviews
Call Dealership (770) 763-7398
View Awards

11130 Alpharetta Hwy

Roswell, GA

30076

Directions

By Type

Showing 1,470 reviews

August 13, 2024

This dealership is completely incompetent in the service department. They will overcharge you in labor rates by hundreds to thousands of dollars. They also will tell you that it is common for Toyotas to hav More

by tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zain Butt, Francine Potts, Mo Barry, James
Report | Print
Aug 17, 2024 -

Nalley Toyota of Roswell responded

I'm sorry to hear about your experience with our service department. It’s disappointing to know that you feel overcharged and that your concerns about the brakes weren’t addressed satisfactorily. This is not the experience we want for our guests, and I take your feedback very seriously. I’d like the opportunity to review your service history and discuss how we can address these concerns. Please contact me directly so we can work towards a resolution. Arnold Harrison, General Manager Nalley Toyota Roswell (770) 650-3280

August 12, 2024

Went in for a new battery as the one Nalley put in October 2022 died. We thought that Nalley would be able to efficiently give us a new battery in a short time. Got there at 7:30 am. It took an hou More

by Qeezer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Aug 17, 2024 -

Nalley Toyota of Roswell responded

I’m very sorry to hear about your recent experience with us. When a battery dies in such a short time, we want to ensure it is just the battery causing the issue, which is why we perform additional checks. However, I understand your frustration with the time it took and the additional services recommended when you just needed a new battery. The fact that your vehicle’s hood wasn’t properly latched is also unacceptable, and I sincerely apologize for that oversight. I’d like to discuss this further and see how we can make it right. Please feel free to contact me directly. Arnold Harrison, General Manager Nalley Toyota Roswell (770) 650-3280

August 11, 2024

Service was very customer oriented—needs vs cost —accommodating customer expectations—time conscious—working well with customers More

by MoRon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave from Service
Report | Print
August 10, 2024

Juan does excellent work and is service was superb! Would highly reccommend him to all my friends More

by MikeStimak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked only with Juan
Report | Print
August 03, 2024

Very professional and quality experience with purchasing a new car. Always been a fan of Toyota cars. Highly recommend Nalley dealership. More

by greggstickels
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stacey Lowery
Report | Print
July 31, 2024

David Ramos exemplifies what it means to be a top notch service advisor. He’s the only advisor I trust with my Camry. More

by jcrist24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vance Fite
Report | Print
July 28, 2024

Matt is very nice and warm to me. He gave me a good discount on the long wait for an oil change. More

by yun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thomsen
Report | Print
July 27, 2024

Honest and very helpful salespeople who took time with me and really cared! Straightforward finance person. Lowest dealer fees anywhere. Love my car! More

by susannabanana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler Barnett, Murad Akibov, Kyung Min (finance)
Report | Print
July 27, 2024

Francine Potts, the service rep, was her usual ever helpful and thorough self. I could not ask for better service. More

by mrphlibble2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Setvice
Report | Print
July 27, 2024

Have bought 4 cars from Stacy Lowry at this dealer over 8 years. Brandon & other finance managers have been helpful. Service department does a great job! I trust them for taking appropriate care of my daug More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janet Casique, Stacey Lowery, Brandyn Clark
Report | Print
1
...
10
11
12
...
147