Nalley Toyota of Roswell

Surprise Purchase Dominique was great! We waited a VERY long time to receive a second detailing of our Highlander. The Highlander was still extremely dirty after the Dominique was great! We waited a VERY long time to receive a second detailing of our Highlander. The Highlander was still extremely dirty after the second cleaning by Nalley (e.g. easily removable stains on seats and carpets; something spilled and still somewhat wet in the backseat and on seatbelt strap; previous owners items found under seats, including doll, GUM, bobby pins, and ball). If we had known Nalley would perform such a poor service, we would have not waited. WE ended up detailing ourselves! More

Very Recommended! The entire team at Nalley Toyota of Roswell went above and beyond during my visit. I worked with them to find a Highlander with certain features and c The entire team at Nalley Toyota of Roswell went above and beyond during my visit. I worked with them to find a Highlander with certain features and colors. They were able to provide options and inventory when almost no one has any Highlanders on the lot. Michael Hendrix is a very nice salesman and he treated us well. He was informative and not pushy at all. The GM Robert Gagliardi and sales manager Mark Capozza both came by to thank us for the our business. We enjoyed working with Mike Hecht in finance to finish our deal. The facility is beautiful and clean and while it was raining the day we were there they brought our suv into an open garage for us to spend time checking it out. We never felt pressured to buy any extras that we didn't want or need. I strongly recommend this dealership. More

Very Happy Stacey was a great sales rep! He was very knowledgeable and wasn't pushy. I would recommend this dealership to others. It was by far the best car buyi Stacey was a great sales rep! He was very knowledgeable and wasn't pushy. I would recommend this dealership to others. It was by far the best car buying experience I have had. More

Good Service Matthew Cohen was very helpful in showing us the car, and answering our questions. All the folks we met at Nalley were helpful. Also Jason Alston wa Matthew Cohen was very helpful in showing us the car, and answering our questions. All the folks we met at Nalley were helpful. Also Jason Alston was very helpful. More

Customer Satisfaction Nicole was not pushy, answered my questions. Very pleasant & calm attitude. The finance manager did not try to sell me all that unnecessary package th Nicole was not pushy, answered my questions. Very pleasant & calm attitude. The finance manager did not try to sell me all that unnecessary package that I did not need or want. Very satisfied with te buying experience More

Stacey was GREAT!! Stacey was incredibly knowledgeable of the 2015 4-Runner we purchased and he did not try to play games when it came to negotiating price. He was able Stacey was incredibly knowledgeable of the 2015 4-Runner we purchased and he did not try to play games when it came to negotiating price. He was able to meet us within our budget. Unlike other dealerships we visited, we felt like this dealership's staff truly wanted our business - from Stacey to the sales manager to the finance manager. They all made our process from beginning to end very smooth and enjoyable. We are a Toyota family and will certainly be visiting this dealership again in the future! Thank you Nalley Toyota of Roswell for such a positive experience! More

Great experience and fully satisfied customer service! Wonderful place and people to arrange and process a car selling transaction. Especially I was impressed and completely satisfied of the dealer employ Wonderful place and people to arrange and process a car selling transaction. Especially I was impressed and completely satisfied of the dealer employee service Nihad "A J" Ajanic. He treated me with high intelligence and professionalism, and also helped me to make up a wised and efficient decision on selecting a right car and convenience deal. More

professional no hassle Professional, courteous, knowledgeable, easy to work with. An exceptionally good experience. I knew the features and vehicle I wanted and John Garner Professional, courteous, knowledgeable, easy to work with. An exceptionally good experience. I knew the features and vehicle I wanted and John Garner made it happen! So pleased with the whole car buying experience and the RAV4 is awesome. More

unbelievably alot of fun From top to bottom everyone was well educated and extremely helpful!! Im 41 and it was my first time buying on my own and I will never forget my expe From top to bottom everyone was well educated and extremely helpful!! Im 41 and it was my first time buying on my own and I will never forget my experience!! More

Odd, but eventually efficient. From the start, Taylor Adkins was my point of contact. She was very polite, professional and fun to talk with. AJ was my salesperson. I asked for a From the start, Taylor Adkins was my point of contact. She was very polite, professional and fun to talk with. AJ was my salesperson. I asked for a very specific car and AJ promised he would get it to me and have it by the following Tuesday. When I messaged him Tuesday, he stated the car was "delayed" at port. So I stated I would need a refund on my deposit and to unwind the deal. When I went to the dealership, Robert Gagliardi came out and said that my car had been there for almost a day and someone should have contacted me. The car wasn't really "new new" as it had 240 miles on it. Allegedly, they had to drive it from the dealership. When I saw the car, several things that were promised were not on the car - floor mats, tinted windows and keyless entry. Robert agreed to put these on the car as they were listed. (As of today, I have not received the floor mats). John Garner took over for the sales as AJ wasn't there. He was polite, patient and fully knowledgeable. Mike Hecht did the financing. He is a great guy who wants the customer to feel at ease, he wants to know what went wrong and right in other experiences to make it a better experience. After right at two weeks, I noticed my other note had not been paid off and sent an e-mail in. Rich Trupia responded that it had been sent. When I asked why the prior company hadn't received it, Rich was extremely rude to me and told me he knew what he was doing and asked if I had experience in his field. I asked him to not be rude as I was just asking a question and he said "trust me, I know what I'm doing" and hung up. Eventually, the prior place did get the pay off. So - over all impression. Try to get John Garner, Taylor Adkins, Mike Hecht involved as much as possible. Robert is great, but hopefully you won't "need" to see him. Hopefully you won't get AJ involved. He seemed very scattered in his communication after the deal. Avoid Rich Trupia. How he is still there is beyond me. His communication with me is why I can't give a higher rating on customer service or friendliness. Also, I found out through an insurance call, I was not given the Yaris LE as promised, but an L. A "manager" who wouldn't give me his name a second time told me there is "no difference" between the 2 except power steering and wheel controls for the stereo. He made excuses that I should have had a complete walk around, which I did not. He said I must have had to notice I didn't have power locks or tint on the windows. Further, he stated the difference in price is only $500 and at this point "hunting down" a blue LE wouldn't happen. He also promised me the floor mats that I was supposed to get and a call the next day. It's been 48 hours. The service department is awesome and on target, but I'm not satisfied with sales. More