Nalley Toyota of Roswell

Good, Bad & the Ugly My wife was in the market for a 2015 Highlander, did a test drive with Dwight, on a late Friday night. Went back in Saturday, he was busy and put us w My wife was in the market for a 2015 Highlander, did a test drive with Dwight, on a late Friday night. Went back in Saturday, he was busy and put us with his associate AJ, we spec'ed out exactly what she wanted, he printed out the spec's from Toyota's website and handed us the sheets. He threw out a price of less $3,900.00 off the MSRP. We wanted to think about it over the weekend, so we took the paperwork with us. Monday we called back and spoke to Dwight, we verbally went over all the spec's and then emailed him the spec sheet we built at home. When he questioned where we got the spec sheet from we emailed him the one done at their place that had Toyota's name on it. Problem 1) He back tracked on the price AJ gave. We ended up compromising. In retrospect, I should have walked right then and there. Problem 2) When we showed up to sign the paperwork, he said the splash guards are not part of the deal. Okay, again should have walked, but thought it is only $200 Problem 3) All of the add on's (splash guards, running boards, LED fogs, remote start, carpet mats, bumper guard) were not in stock. This is more of a customer service issue. If you offer it, you should stock it. Problem 4) Several days later we were called to bring the Highlander in to have everything installed, said in by 9 out by 5:30 the same day. When we arrived we found out they had to drive the Highlander about 35 miles to do the work. Okay, we were in too deep now. Came back at 6pm, no Highlander. No one in service knew what we were talking about. Hunted down Dwight. He said it is one the way back. Finally at 8:20 we left without the Highlander, they could not get the remote start working, after doing a computer flash. Problem 5) During all of this we asked where the cargo carpet mat was, Dwight said 'they are not going to give that to you' What? It is part of the Four Season Floor Mat package (look it up) finally after pushing Andy comes out and says they will throw in the cargo mat. Again, it is part of what we paid for, that is all I asked for, what I paid for. No more, no less. Problem 6) The next day at 3:15pm I received a call from the folks doing the work, they said the Highlander was leaving their shop and headed back to Nalley, they said it would take about 45 minutes. I arrived at Nalley around 4pm. Asked around for my Highlander, Dwight was missing, asked for Andy, he came out but was not happy to see me, right off the bat he said I should retract my Yelp review since 'you got your free cargo mat' I quickly reminded him the mat was not free, that I paid for it, and that my Yelp review had very little to do with the mat, rather to lies and deceit and broken promises from all involved. I asked him if it would not have made sense to bring the folks to his shop to install the remote start, that way if they ran into computer issues again it could be resolved there? His response floored me he said 'I am not going to take up a service bay when I can put cars in that make money' I responded, you have got to be kidding me, I paid for my car, which is not working. He ended up leaving and sent out another person to find my Highlander. It finally it showed up at 5:15. After they did another computer flash to get the remote start going, filled the tank with gas they pulled it around. Problem 7) As I was getting into the car I noticed two things A) a stain on the driver seat, they said they could not get it out and would have to bring it in next Monday, Wednesday or Friday. B) USB phone charging cord that was in the Highlander when we dropped it off is missing. To sum things up, I have never seen a group of events that went so wrong, start to finish. I do not believe I would return to Nalley as I have not been treated fair or with respect, specifically with truthfulness. Once I get the stain out of the seat and the cargo mats we will look for another Toyota dealership to do the warranty work, I feel Nalley will be glad to see no more of me. More

It was a great experience I cant complain about anything, I got the car that I wanted at the price that I was expecting, and the service was great. I would do business with thi I cant complain about anything, I got the car that I wanted at the price that I was expecting, and the service was great. I would do business with this site again More

Overall wonderful car buying experience! The whole experience of buying my new car and trading in my old one was stress-free and perfect. Everyone was friendly and knowledgeable. John Garner The whole experience of buying my new car and trading in my old one was stress-free and perfect. Everyone was friendly and knowledgeable. John Garner was a low key but very knowledgeable salesman. Every detail of all of the paper work that needed to be signed was fully explained and no pressure to add on anything. I would highly recommend Nalley Toyota as a first class car buying experience. I love my car! More

Good Experience at this dealership. Great pricing and great discounts. You never go wrong. Very attractive with various options and styles. Overall I would recommend at this dealership. Great pricing and great discounts. You never go wrong. Very attractive with various options and styles. Overall I would recommend to anyone. More

No stress, no pressure, great value Gerald Massa was my sales person at Nalley Toyota Roswell, and he was super knowledgeable about the vehicles, as well as very forthcoming about every Gerald Massa was my sales person at Nalley Toyota Roswell, and he was super knowledgeable about the vehicles, as well as very forthcoming about every little blemish my 2010 RAV4 had. Did not try to hide anything, did not pressure me at all, and helped make sure the vehicle was exactly what I needed in the end. I would recommend a friend to this dealership, and to Gerald Massa, in a heartbeat. I love my RAV4! More

Corolla Purchase The quality of the experience of purchasing a 2015 Toyota Corolla was excellent. Richard Wong was exceptional in his knowledge of the product and dis The quality of the experience of purchasing a 2015 Toyota Corolla was excellent. Richard Wong was exceptional in his knowledge of the product and displayed exceptional customer service. Mark Capozza was equally responsive and lead the Nalley team through a process that left me very satisfied with the experience. Nicely done! THanks Fellas. More

Nice price and kind response This was the first time I bought a car in US. But, owing to kind response and honest pricing, I felt comfortable even if I was not good at speaking En This was the first time I bought a car in US. But, owing to kind response and honest pricing, I felt comfortable even if I was not good at speaking English well. More

Pre Owned Mini Van Great shopping experience. My husband and I searched the online inventory found a car called dealership set up time to view car. When we arrived the v Great shopping experience. My husband and I searched the online inventory found a car called dealership set up time to view car. When we arrived the vehicle was brought to us, the sales man went over all the vehicle features and had a lot of knowledge about the vehicle. It was clean ready to go. We loved it and bought it! More

TOYOTA RAV 4 LE 2015 I went here to buy see the new TOYOTA RAV 4 2015 and sales person AJ AJANIC and J Joyce they treated me very good. and they explain me everything in I went here to buy see the new TOYOTA RAV 4 2015 and sales person AJ AJANIC and J Joyce they treated me very good. and they explain me everything in very friendly way. Even I do not have to negotiate because I got the perfect price and that was in my budget as well. I also went to some other deals as well but their price was very high or I say even we can not compare with Nalley Toyota. Nalley gave me the best price and I booked the car same day. Thanks AJ AJANIC and J Joyce for your great help and finding me perfect car that I wanted to drive. I am driving my car to office for two days and my experience is great. I fill like I am in very safe car and everything looks excellent. again AJ AJANIC and J Joyce thank you very much for your great help !!! I WOULD DEFINITLY RECOMMEND TO BUY CAR FROM NALLEY TOYOTA. More

New car/great experience I told them what I wanted and what I could afford and they found me the perfect car! I had a problem and went back and they were there to fix it! Very I told them what I wanted and what I could afford and they found me the perfect car! I had a problem and went back and they were there to fix it! Very satisfied! More