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Nalley Toyota of Roswell
Roswell, GA
1,486 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,486 reviews
March 28, 2014
My overall experience was professional. I choose to go to the dealership because of the relationship with the service writer Cherrie Nori and my confidence in her. the dealership because of the relationship with the service writer Cherrie Nori and my confidence in her. More
by mmcintosh
Employees Worked With
Christian Davis, Dick Warren
March 27, 2014
Richard is a capable professional and was a tremendous help in the purchase of my car. Richard took the time to explain all the cars options and when presented with a question he did not know, looked it help in the purchase of my car. Richard took the time to explain all the cars options and when presented with a question he did not know, looked it up on his mobile and provided me the correct answers and configured my electronics on the spot. I would recommend Richard highly to my friends (already have actually). More
by telecom99
March 25, 2014
I was in the market for a new car and decided the 4Runner was what I wanted. I read great reviews about Dick Warren and called to schedule a meeting. He new exactly what I needed and had my trade-in appraise was what I wanted. I read great reviews about Dick Warren and called to schedule a meeting. He new exactly what I needed and had my trade-in appraised while we test drove the vehicle. He was a pleasure to work with and made the whole car buying experience go very smoothly. I got a fair deal on my trade in and a fair price we agreed on for the 4Runner. I highly recommend Nalley Toyota and Dick Warren for your next purchase! More
by blakejv
Employees Worked With
Dick Warren
March 24, 2014
I bought a Prius in January. When I received my first bill it was about $4,000.00 Higher than we agreed to. When I delt with the finance guy I told him I wanted a copy of everything I sign. Now that I re bill it was about $4,000.00 Higher than we agreed to. When I delt with the finance guy I told him I wanted a copy of everything I sign. Now that I returned I'm shown page after page I did not get a copy of. I asked for a copy of everything I signed. First they could not find my file. Then they didn't have time to deal with me. Then he said it would take over an hour. I said I'll wait. 20 minutes later he called me into his office with my file. He starts making copies of all I signed. He was going very fast. I noticed he flipped over a couple of pages I signed. I said I wanted those too. He said they were inner office only. I said I don"t care. If it has my signature on it I want a copy. He said I didnt need those and continued.I told him my lawyer said by law you have to give me a copy.. He said he doesn't care what my lawyer said. When I got to my car I started going thru all the pages. On one page I remember the finance guy pointed to the bottom line. He said is that the amount you agreed to pay for the car? and I said yes. He said sign the bottom so I did and on to the next page. I realize now they snuck my trade in above that number. They agreed to give me $4,000.00 for my trade in. Now I see they stole my car. I got zero for it but because I signed it, there is no recourse. Except this. I'm 57 and disabled and this is the first time I was taken advantage of. I feel like such a fool. Nalley Toyota is owned by a corporation. Many dealerships are family owned. Family owned want their name respected in the community. Corp. owned could care less. I can't stress this loud enough, DON'T EVER BUY A CAR FROM NALLEY TOYOTA !!! Or even another Nalley dealership. There are many. Find a family owned one and take your time. The questions I answered first are hard to correctly answer. The first visit they were very friendly. When I came back with some questions about the deal they were very rude. More
by markmax
March 19, 2014
All I came say is doing bussiness with Dick and Nalley toyota was 5 Star.Dick Warran is a very nice man and made me feel very comfortable with my buying experience.I would highly recommend anyone in the m toyota was 5 Star.Dick Warran is a very nice man and made me feel very comfortable with my buying experience.I would highly recommend anyone in the market for a toyota to see him. More
by jsiflinger
Employees Worked With
Dick Warren, Dick Warren
March 15, 2014
Absolultly my best experience ever buying a new car. This is based on me being a senior citizen that buys 2 new cars every 3 years. There was no sitting in a chair for long periods of time waiting for a trad is based on me being a senior citizen that buys 2 new cars every 3 years. There was no sitting in a chair for long periods of time waiting for a trade in quote or a manager to look at offers. I was looking for a 2014 Highlander and very little was available. When looking at a different brand I drove by Nalley Toyota( didn't know it exsisted) znd stopped in. I met A salesperson, Jon Zerr. He said he could get a vechile quickly. I didn't believe him as I had checked 3 Toyota dealers with no luck. John sent a e-mail and asked if I was serious and I replied Yes, with specs on what I wanted.He invited me in to test drive and fiqure out price, trade, and options and if we agreed. I did this and he got a vechile in less than 24 hours. The purchase process, paperwork, test drive, and orientation took about 1 1/2 hour. The dealership and the automobile exceeded my expectations. No surprises and no one tried to sell all that add on stuff.I'm one happy Toyota owner. More
by ArtDunbar24
March 09, 2014
Great, can not rate my experience at Nalley Toyota less Great, can not rate my experience at Nalley Toyota less than it. Actually the moment I got inside the store until I finalized the deal in buying my Great, can not rate my experience at Nalley Toyota less than it. Actually the moment I got inside the store until I finalized the deal in buying my new car I received an outstanding service and Mr . Kevin Smith is a really great ,polite, truly and honest salesperson. I will be a costumer for life at Nalley's indeed. Thank you guys for this great job. More
by Rochatoyotta
Employees Worked With
Kevin Smith
March 09, 2014
Everyone was very friendly, warm and personable. I had a very good experience visiting your dealership and love my new truck! I'll be sure to tell everyone I speak with to visit your dealership. very good experience visiting your dealership and love my new truck! I'll be sure to tell everyone I speak with to visit your dealership. More
by 123abd607
Employees Worked With
Kevin Jeffries, Nicole Reyes
March 03, 2014
I had scheduled an appointment for routine 70,000 mile maintenance, which inclues several thorough inspections. A leaking water pump was discovered, which had also compromised the timing belt. I agreed maintenance, which inclues several thorough inspections. A leaking water pump was discovered, which had also compromised the timing belt. I agreed to have both items replaced. I was provided with a "loaner" vehicle due to the extended time for the newly discovered service needs. Also, I had a 15% off coupon for the scheduled service, which Jamie very kindly applied to the total service bill. I also received a complimentary carwash prior to picking up my vehcle. Excellent customer-oriented service and attention to detail. More
by bobkosakoski
Employees Worked With
Jamie Wilde
