Nalley Toyota of Roswell

I have owned alot of cars and years ago before internet it was not fun purchasing a vehicle. This was my worst experience in many years. I tried to leave several times and could not get my keys. finally ho it was not fun purchasing a vehicle. This was my worst experience in many years. I tried to leave several times and could not get my keys. finally hours into this they decided to make me a reasonable offer. I accepted and when we got to the finance manager they changed the deal. he said it was a math error. I explained that we agreed on a price so how could that be in error. yes bait and switch but since it was only $300 i bought the car and left with an extremelly poor experiece that I would not recommend to anyone. They are bringing back the reputation of a "used car dealer". More

My experience with Nalley Toyota of Roswell ... and in particular with Mr. Richard Warren, can only be classified as "EXCEPTIONAL." His professionalism, knowledge, trustworthiness, and overall respectful particular with Mr. Richard Warren, can only be classified as "EXCEPTIONAL." His professionalism, knowledge, trustworthiness, and overall respectful friendliness are, without any doubt, the qualities that most impressed me and the ones that certainly were a key factor in my decision to become the owner of another Camry today. More

Internet sales manager was prompt and accurate in his email communication. Visit was pleasant and professional with a great price. Best of the 10 dealers I contacted for a Toyota in Atlanta. email communication. Visit was pleasant and professional with a great price. Best of the 10 dealers I contacted for a Toyota in Atlanta. More

I will say that I could not say enough good things about this dealership in early 2012 as the previous manager, Brian, was all about customer service and satisfaction. Ever since he left, the overall quali this dealership in early 2012 as the previous manager, Brian, was all about customer service and satisfaction. Ever since he left, the overall quality and customer service has gone downhill. This dealership no longer deserves the Nalley name. I have dealt with 4 other Nalley dealerships in the Atlanta area and all of them have been exceptional. This dealership (based on the way arrogant managers handle customers) truly believes 1 lost loyal customer is not going to hurt them as they have more than enough business already. As I was told, "they are not begging me to buy the car". I have averaged 1 car per year over the last 8 years and this by far the is absolutely the worst experience. Unless you enjoy being treated like an idiot or a disobedient child, save yourself time and frustration. Go to a dealership that values and respects the customer. More

Stay away from this dealership, your better off going elsewhere, Mike Wright, the sales manager is unprofessional, they were supposed to wait to cash my check and they ran it anyway, screwing up my whole elsewhere, Mike Wright, the sales manager is unprofessional, they were supposed to wait to cash my check and they ran it anyway, screwing up my whole account. Look elsewhere and save yourself a headache. Incompetent to say the least. More

Richard Warren was great. He answered all our questions and was very friendly, personable and knowledgable about the Toyota product. I would definately buy another Toyota from him. and was very friendly, personable and knowledgable about the Toyota product. I would definately buy another Toyota from him. More

Robert Gaglairdi I would greatly appreciate it if you would let me know when you are available to talk, I think you would be shocked to say the least about the business practices that took place a during would let me know when you are available to talk, I think you would be shocked to say the least about the business practices that took place a during my time at Ballet Toyota. I hope that my recent experience is not a reflection of the business as a whole...I will be their tomorrow and hope to speak with you personally. More

My wife and I recently bought a used Mazda CX 9 from Nalley Toyota. Our experience at the dealership was exceptional and far above that of other dealerships we visited. Our initial contact with the de Nalley Toyota. Our experience at the dealership was exceptional and far above that of other dealerships we visited. Our initial contact with the dealership was with a phone call inquiring about several models listed online. We were immediately contacted by your saleman, Alex Dosantos. Alex was patient with my wife and I and listened to what our needs were. He was able to search Nalley's inventory and locate the cars we were interested in. In most dealerships, salesman often have limited knowledge of the inventory at their disposal. Alex was extremely knowledgeable and knew what worked and did not work for our family. He was aware of financing options and made our experience enjoyable. He did not waist our time with sales tactics or gimicks used by many dealerships. We were very impressed with his porfessionalism and honesty and would certainly recommend others to contact your dealership and work with him for their purchases. More

Went to Nalley toyota of roswell looking for a Camry. Test drove the car and liked it. Went to purchase it. Sat down with the salesman, he started the paperwork then went to see the salemanager. Sales Test drove the car and liked it. Went to purchase it. Sat down with the salesman, he started the paperwork then went to see the salemanager. Sales manager comes out stating Nalley forgot to raise the price and they could not honor the price on the sticker. However, he magnanimously offered to sell me the car at the new increased price. I did not accept. Obviously I recommend avoiding this dealership. Toyotas are good cars, it is a shame Nalley hires xxxxxxxx. Go elsewhere for your toyota needs. More

Donna and Rich are truly gems. From the moment I walked into the dealership, they treated my with friendly, courteous professionalism. They conducted all of their follow ups the same way, and with just en into the dealership, they treated my with friendly, courteous professionalism. They conducted all of their follow ups the same way, and with just enough frequencey to ensure my needs were being met without being overly aggressive. In short, this was the best dealership experience that I have ever had, and will definitely be going back to them in the future. (Incidentally, I did not buy from them; I ended up going with a different make/model, but felt compelled to rate this dealership because its service was so far above any I have ever recieved at other dealerships, to include "luxury brands" like BMW, Infiniti, and Lexus.) More