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Nalley Toyota of Roswell
Roswell, GA
1,470 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,470 reviews
September 13, 2021
COURTEOUS, CUSTOMER FOCUSED, AND DID NOT WASTE MY TIMEI COURTEOUS, CUSTOMER FOCUSED, AND DID NOT WASTE MY TIME I had a great buying experience at Nalley Toyota of Roswell. I had been looking at Limited 4Ru COURTEOUS, CUSTOMER FOCUSED, AND DID NOT WASTE MY TIME I had a great buying experience at Nalley Toyota of Roswell. I had been looking at Limited 4Runners at one other dealership for some time (many months). After pulling into Nalley Toyota and seeing the exact gray one on the lot, we were able to work together in about an hour to put together a fair deal on a trade for the 4Runner. I want to thank Nicole (sales), Russell (sales), Danny (sales manager), and Paul (financing) to make it all work. I am happy to recommend Nalley Toyota of Roswell. More
by Steven
Employees Worked With
Nicole (sales), Russell (sales), Danny (sales manager), and Paul (financing), Nicole Reyes
September 01, 2021
Mukhamed ismail is a great salesman I recommend him to anyone who is looking for a car very nice super patient and funny guy, because of him I got the car of my dreams and had a good day talking to Him! anyone who is looking for a car very nice super patient and funny guy, because of him I got the car of my dreams and had a good day talking to Him! More
by arzu17g
Employees Worked With
Mukhamed ismail
July 06, 2021
I had an excellent experience with Nalley Toyota while buying a used Prius on July 2. A big shout out to Richard Hallman who sold me the car. He was professional and friendly and did all that he could to buying a used Prius on July 2. A big shout out to Richard Hallman who sold me the car. He was professional and friendly and did all that he could to attend to my needs as I had a rather long wait while the service department took care of my new car. Thanks to the mechanic who stayed over to get the work done on my new Prius. I would definitely do business with them again! More
by John Weaver
Employees Worked With
Richard Hallman
April 21, 2021
MY experience was excellent. Everyone was so helpful and polite. Richard, Danny, Paul and the manager were beyond excellent. My experience was a perfect thing to go to a car sales place. Even Kyle and polite. Richard, Danny, Paul and the manager were beyond excellent. My experience was a perfect thing to go to a car sales place. Even Kyle and his mechanic were perfect. Kyle even opened the door to my car for me. This makes my day and I told Richard, that when my car gets old, I certainly will be glad to come back. Outstanding jobs done everyone. More
by New car
Employees Worked With
Richard Hallman III
March 17, 2021
BEST CAR BUYING EXPERIENCE TO DATE!!!I went to check BEST CAR BUYING EXPERIENCE TO DATE!!! I went to check out a Toyota RAV4 I saw advertised at Nalley Toyota of Roswell this past Saturday after speak BEST CAR BUYING EXPERIENCE TO DATE!!! I went to check out a Toyota RAV4 I saw advertised at Nalley Toyota of Roswell this past Saturday after speaking with Mukhamed Ismail on the phone inquiring about its current availability. From the time I stepped foot inside the dealerships doors Mukhamed showcased a level of professionalism, courtesy and knowledge that can't be matched. He was patient and answered a litany of question that were presented, he accommodated every single request made and I am grateful for having him as the person to sell me the car. I would recommend anyone visiting this dealership to ask for him by name, you won't be disappointed!! More
by Abigail W
Employees Worked With
Mukhamed Ismail
March 11, 2021
Recently purchased a new vehicle and the overall experience online was refreshing, but usual tactics in the finance office. Completely different demeanor when the various financial products are decl experience online was refreshing, but usual tactics in the finance office. Completely different demeanor when the various financial products are declined. Looking to purchase another vehicle and am being ghosted by the GM and the Finance Manager. So if you want a great relationship with their staff, be sure to purchase all the GAP and warranty products they throw your way...otherwise there will be no Christmas cards for you. More
by ThatVMGuy
Employees Worked With
Mark Capozza, Brandyn Clark
January 31, 2021
I’m giving Nalley Toyota a one star. October of 2019 I started having a problem with the clearcoat on my 2016 Toyota Avalon touring model. Top-of-the-line. I had called Toyota four months before the war started having a problem with the clearcoat on my 2016 Toyota Avalon touring model. Top-of-the-line. I had called Toyota four months before the warranty on the paint was up.(3 yr warranty) Toyota sent me to Nalley Toyota to have it looked at. They sent my car to their body shop and came back with a total quote of almost $8000 to fix the clearcoat problem. At that point I was told that I would get a call, never got a call. February I Went back in talk to the manager of the service department and was told that the pictures he took were lost. Took more pictures and sent them to district manager again. Never heard back from them. I was told time and time again that somebody would call me about the problem, never got a call. Brought my car in to be serviced three weeks ago .. again I asked about the problem and was told that they would send it back over to the body shop. A week later I get a text to pick up my car that I would be notified about the clearcoat. Again received no phone call! I called Toyota corporate complaint center and was told that that Nalley Toyota service manager Chad told them the problem was caused by sap and bird droppings, never asking me or finding out that I detail my car every two weeks at a professional car wash place. Also they never approached the problem that why the clearcoat on the side of the car is also affected. I’m not sure I would ever buy another Toyota again, or recommend them to anyone...They clearly do not care about their customers. I have been a customer for over 20 years. This is my second Avalon, my first Avalon I never had a problem and I have lived in my home for 25 years. I do not hold my service rep that I use all the time responsible. But I do hold the service manager Chad responsible More
by Jlpantano
Employees Worked With
Chad
October 16, 2020
In the process of buying a new car I was with Josh Rhea at Nalley Toyota, Roswell, to sign financing papers. An interest rate of 3.69% had been quoted by the sales team via email. Josh Rhea gave me an elec at Nalley Toyota, Roswell, to sign financing papers. An interest rate of 3.69% had been quoted by the sales team via email. Josh Rhea gave me an electronic device on which to signed multiple blank fields-without providing the documents for which I was signing. I asked for them and was told they would print out AFTER i signed. So i asked him if there was a grace period within which i could cancel the agreement, "like 3 days" (my words), and he said yes. One of places I was asked to sign said I had been given the papers and had read them. I questioned this and was again told the papers would print after I signed. Then, when the papers were printed, I saw the interest rate had been entered as 4.99%, not 3.69%, as agreed upon. Mr. Rhea corrected this and reprinted the papers. Upon further reading of the papers, I see the clause "NO COOLING OF PERIOD" on the first page. So far, 2 glaring examples of dishonesty. This experience gives me no confidence in this business. I am very lucky I don't need to exercise a grace period since there is none. Please note that the sales associate, Nicole, was completely wonderful. More
by Scammed and not happy about it
Employees Worked With
Nicole Reyes, Nihad "AJ" Ajanic
October 05, 2020
Thanks amanda 🙏 I appreciate amanda going to get the original car i selected . She excellent customer service Im glad we were able to help each other out original car i selected . She excellent customer service Im glad we were able to help each other out More
by DekesePhoenix
Employees Worked With
Orsino Anderson, Amanda Starr
August 31, 2020
My experience purchasing a vehicle at this location was outstanding. Christian offered great customer service and attended to my expectations. He made the process smooth and easy-going nothing short of gre outstanding. Christian offered great customer service and attended to my expectations. He made the process smooth and easy-going nothing short of great overall! More
by Laura Garcia
Employees Worked With
Chrisitan Cabrera
