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Nalley Toyota of Roswell
Roswell, GA
1,471 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,471 reviews
November 05, 2019
TIME FOR A CHANGE Had my Rav4 in for service and really wanted to be in a Camry Hybrid. Vance made it work!! LOVE my Hybrid<3 Thanks, Vance. Had my Rav4 in for service and really wanted to be in a Camry Hybrid. Vance made it work!! LOVE my Hybrid<3 Thanks, Vance. More
by HybridLvR
Employees Worked With
Vance Fite
October 29, 2019
Leave you hanging after the sale Do not buy from this dealership. Once they get your money, you are on your own. They act like they are committed to high customer service, but once yo Do not buy from this dealership. Once they get your money, you are on your own. They act like they are committed to high customer service, but once you need something, they'll dodge your phone calls and won't return your emails. If you buy a used car, be prepared to put money into it as soon as you buy it. It'll probably die on your way out of the parking lot. More
by kjones
Employees Worked With
Marc Newberg
October 16, 2019
Devante white is an honest and fair salesman The salesman went above and beyond to meet our needs and address our concerns. He went back-and-forth balancing the requirements of the dealership and The salesman went above and beyond to meet our needs and address our concerns. He went back-and-forth balancing the requirements of the dealership and his customers. He went above and beyond in helping us. We cannot recommend him highly enough. He’s really great. More
by John in Atlanta
Employees Worked With
Devante White
September 10, 2019
Best Hands Down! Made my purchase so smooth and easy! Christian helped through the entire process, he definitely understood what I was looking for and now I just love Made my purchase so smooth and easy! Christian helped through the entire process, he definitely understood what I was looking for and now I just love my new 2019 C-HR! When I’m ready for my next purchase I’ll definitely be coming back here! More
by Jess Cole
Employees Worked With
Chrisitan Cabrera
September 08, 2019
Good Car Buying Experience! After a very bad experience with another Toyota dealer, I ended up buying a 2019 Avalon Touring from Nalley Toyota of Roswell. I worked with Logan Sa After a very bad experience with another Toyota dealer, I ended up buying a 2019 Avalon Touring from Nalley Toyota of Roswell. I worked with Logan Sanders and Kevin Jeffries, both of whom were very helpful and responsive to all my questions and requests for information. Most importantly they were able to locate a car with the equipment I wanted and in the color I wanted. Love the car and would definitely recommend this dealership to others! More
by PatriciaP
Employees Worked With
Logan Sanders, Kevin Jeffries
August 31, 2019
Service Center Debacle They have an online scheduler for service. I took the last appointment of the day as it fit my schedule. I showed up and they inform me that they ar They have an online scheduler for service. I took the last appointment of the day as it fit my schedule. I showed up and they inform me that they are only taking drop offs. Nothing was stated on the web site that this was only for drop offs. The confirmation text stated nothing about drop off only. This is Saturday. They are closed Sunday and Monday. When I point that out the consultant. He states, well I guess you can get it sometime Tuesday. No apologies or empathy. I wasted over an hour driving there and back. I used to use them for all my service and even got tires from them. There is a new dealership in cumming. I will be using them in the future. More
by golfer22
Employees Worked With
Service Consultant
August 04, 2019
The Right Sales Rep I had nothing but bad experiences with Nalley VW dealership where the stories and lies were prompting me to write to my lawyer about the unethical tre I had nothing but bad experiences with Nalley VW dealership where the stories and lies were prompting me to write to my lawyer about the unethical treatment I received. I went to Nalley Toyota around the corner and found Devonta Reeves, an honest sales representative that should be recognized for his skill in understanding customer service and honest truth telling. More
by Lee Terrence
Employees Worked With
Devonta Reeves
June 07, 2019
The sales manager is so great in what he does Because I was having some issues with my car the help me a lot, that’s why I will recommend anyone to go there. Yeah Because I was having some issues with my car the help me a lot, that’s why I will recommend anyone to go there. Yeah More
by Monique
Employees Worked With
Stacey Lowery, Nicole Reyes, Nihad "AJ" Ajanic, Chrisitan Cabrera, Roy Samuel, Whit Locker, Hank Brown, Andy Porter, Annette Wiggins, Brisa Hopkins
June 04, 2019
Walked out in tears, HORRIBLE HORRIBLE sales team I went in looking for a used 4runner. I explained my budget, what I was looking for, and that I knew it was a needle in a haystack. I wasn't expecti I went in looking for a used 4runner. I explained my budget, what I was looking for, and that I knew it was a needle in a haystack. I wasn't expecting to buy, just wanted to see what was available. I explained I was just looking and no need for a sales representative. I still got one, mind you, he was the most uninterested and unengaged person, didn't listen to a single thing I asked for. He first took me to new cars, to which I told him they were beautiful, but no point in showing me. He said they could make numbers work for any budget and I should explore. I kept saying no. We test drive some of the cars because I hadn't driven anything I was exploring, I agreed thinking at least I could narrow down while there. We go back inside after he shows me a car $11,000 more than what I told him I could spend, but he kept promising he could meet my monthly payments (forget the overall budget or the debt he wanted me to take on, he could match my monthly payments... ). They bring out another sales person to "make me more comfortable," they could tell this was going too far. I asked what numbers look like to which they tell me the only way to know is to run my credit. Would I be ok with that. I said, I had bad credit, I just paid my student loans off. I don't want to buy today but if this helps me understand numbers, I guess (I own this, I should know more about the credit process, but I also trust a "Reliable" dealership to do the right thing)? Next thing you know, I am standing in the sales managers office with 4 sales associates trying to talk me in to a car over my budget as I am having to demand to get my license back and telling them I am so humiliated, I just want to leave. A man named Troy stands up to calm me down again, telling me they can make it work for me, when I was so over the car buying process with them, it wasn't even about that anymore. It was the humiliation of the process and no matter how well they skewed the numbers in my favors, I was so unheard and so bullied in the process, I would NEVER EVER EVER buy a car from here again! I hope EVERYONE knows how HORRIBLE this dealership is!!! They are sleezy men who care more about money than customers. More
by ljsimm5
Employees Worked With
A guy names Troy and whoever he sits next to in his office-
June 02, 2019
Perfect!! Not only did she drop the price lower than we thought possible for us, but she was also extremely patient and extremely kind. She talked us through a Not only did she drop the price lower than we thought possible for us, but she was also extremely patient and extremely kind. She talked us through all our options and took us to look at all kinds of different cars. I couldn’t have asked for any better! Absolutely no complaints and she’s a very sweet lady :) More
by bunnyrobot223
Employees Worked With
Annette Wiggins
