Nalley Toyota of Roswell

No call back Asked for tune up and oil change for 2007 Camry that we bought. Wasn’t ready when promised. AC wasn’t working and check engine light came on 1 day aft Asked for tune up and oil change for 2007 Camry that we bought. Wasn’t ready when promised. AC wasn’t working and check engine light came on 1 day after picking up. Called service dept and was told we would get a call back. It’s a week later and we still haven’t received a call. We told them we were driving the car to Texas and yet still nothing. More

Traded in for new car, great experience! I brought in an old busted Corolla and this dealership was able to efficiently and helpfully get me some help with getting rid of it and getting in to I brought in an old busted Corolla and this dealership was able to efficiently and helpfully get me some help with getting rid of it and getting in to a reliable and affordable new car. Highly recommend. More

Excellent customer service by Sales Associate Brandyn Clark The Sales Associate Brandyn Clark spent hours with my husband and me during my recent car buying experience at this dealership. He was very knowledgea The Sales Associate Brandyn Clark spent hours with my husband and me during my recent car buying experience at this dealership. He was very knowledgeable and patient, nothing was too much trouble for him. Brandyn took the time to show us every aspect of the Rav 4 we purchased and continued to follow up afterwards to make sure I was satisfied. I was very impressed with this young man he should go far in his chosen career. Made the whole thing a pleasant experience. More

Knowledgeable salesman Joe was knowledgeable and confident. He was pleasant and did not use high pressure techniques. This technique has caused us to leave a dealership in Joe was knowledgeable and confident. He was pleasant and did not use high pressure techniques. This technique has caused us to leave a dealership in the past. His knowledge of the product gave us confidence in dealing with him. During vehicle delivery he took the time to explain the various features. More

Purchasing a new 2019 Corolla LE Brandyn was very knowledgeable and accommodating as he assisted me in choosing a Corolla. He is an exceptional sales person and I enjoyed my experien Brandyn was very knowledgeable and accommodating as he assisted me in choosing a Corolla. He is an exceptional sales person and I enjoyed my experience. More

Poor experience I responded to an online posting for a used car for sale and asked about a lower price. My email was quickly responded to with a new, lower price. I f I responded to an online posting for a used car for sale and asked about a lower price. My email was quickly responded to with a new, lower price. I felt good about the price so I went to the dealership to purchase the car and was told that the price could not be honored. I was told that I was quoted an “online price”, whatever that means, because I still had to come into the dealership to buy it. I was frustrated, but still purchased the car and paid cash. I reached back out to the dealer a few days later with a problem with the car and haver eceived no response, even after multiple attempts. To make matters worse, I received a letter today stating that my loan application is denied because of lack of recent installment history. Again, I paid cash and never authorized my credit to be pulled. The whole process was unpleasant and the management team has still not bothered to follow up. More

Not the best customer experience! Purchased a 2011 Camry on Saturday March 16th 2019. Should have been a quick purchase but we were in the dealership for over 4 hours. NOT the fault of Purchased a 2011 Camry on Saturday March 16th 2019. Should have been a quick purchase but we were in the dealership for over 4 hours. NOT the fault of the salesman, he was great. But had to wait over 1-1/2 hours for a finance manager to finalize our paperwork. Spoke with the used car manager after waiting about an hour and then still waited. Was told that they were busy and were short staffed. Likely would have gone somewhere else if I had know that. I have purchased from all of the Toyota brands, Scion, Toyota and Lexus and have purchased over 20 cars from dealerships in my lifetime. This was by far the slowest transaction I have EVER experienced. If you want to buy a car quickly consider another dealership! More

Customer Service and Professionalism at Nalley I am glad that i have visited Nalley Toyota for checking on RAV4 as one of the option for my new car. Sales rep Brandyn has done an amazing job in exp I am glad that i have visited Nalley Toyota for checking on RAV4 as one of the option for my new car. Sales rep Brandyn has done an amazing job in explaining us the features, improved functions and the safety aspects of the Car and have helped with information to make the decision right there. After price negotiation, he has put us through the finance team and assisted us with all the procedures till car was delivered on the next day. I appreciate Brandyn for his Sales Skills coupled with customer service attitude. His positive approach and clear communication have definitely contributed in steering my decision to go with Toyota RAV4. Others staff i have met have also been quick and supportive in closing the deal. Overall i have had a good experience at Nalley and confident that this relationship continues........ More

More Enjoyable Car Purchase Experience Sales process was smooth with Saad who was very friendly and patient with my family as we look at all available options. Tyler was pleasant, efficien Sales process was smooth with Saad who was very friendly and patient with my family as we look at all available options. Tyler was pleasant, efficient and answered all of my questions on the finance side. I was referred to this dealership through the Costco program and would recommend it to others. More

Great people to deal with and great deals on automobiles. I went to Nalley Toyota of Roswell not to buy a car but to see a few vehicles and their features. After seeing the selection and prices I asked Lance I went to Nalley Toyota of Roswell not to buy a car but to see a few vehicles and their features. After seeing the selection and prices I asked Lance Christian if I could test drive a vehicle. My wife and I test drove a 2019 C-HR . This vehicle was everything we were looking for and Lance explained all the features the car had and answered all of our questions. We were not pressured at all and felt at ease while we were at Nalley Toyota of Roswell. My advice is to stop by and look around at this dealership. Ask for Lance Christian because this young man went above and beyond to help my wife and I . Thank you Nalley Toyota of Roswell and many thanks to Lance Christian. More