Nalley Toyota of Roswell

Outstanding service, especially Ken (Sales Mgr) Both Christian and Ken (Sales Mgr), helped me after my previous car was totaled after just a few short months of having it. I was very specific with w Both Christian and Ken (Sales Mgr), helped me after my previous car was totaled after just a few short months of having it. I was very specific with what we wanted, Highlander Hybrid, in white with gray or beige interior. There were a grand total of 3 in the entire SE. Ken, after many calls, was able to finally secure the exact vehicle we were looking for. The price was terrific, but the service was fantastic. He even arranged for me to get a loaner before the other car was even in to purchase. More

Malik excellent - everyone else just ok -Malik was excellent. Very sincere, never pushy, etc....we had a good line of communication throughout the transaction and he was great. -After h -Malik was excellent. Very sincere, never pushy, etc....we had a good line of communication throughout the transaction and he was great. -After having a great initial meeting with Malik, discussing process from my end, etc.....receiving an email from the GM of the dealership a few hours later saying "I heard you left without getting a deal done.....what can we do".....while well intended was NOT NECESSARY and overkill that gives your industry a bad reputation. -The Sales Manager called me then a few hours later asking "what can we do" and was pushy....despite Malik and I having a well laid out plan. That pushiness was unecessary. Malik and I had laid out a good plan and map. -Never did I indicate I would purchase a car within 24 hours but did indicate it would be fairly soon....so the "what can we do to get this today" was unnecessary and irritating. Minus Malik I felt pushed unnecessarily....almost thought about buying at another Toyota car lot but did not want Malik punished for others poor work and unecessary pushiness. Malik again excellent, everyone else average at best. More

New Car buy and trade in Older Prius I was just seeing what the new Prius had changed since my 10 year old vehicle and my salesperson Maliik Tooley discussed all the new improvements sinc I was just seeing what the new Prius had changed since my 10 year old vehicle and my salesperson Maliik Tooley discussed all the new improvements since my last purchase and also answered my questions about trying to get the 2018 or waiting for the 2019 to come in. I thought he was very knowledgeble and worked with me to make the best decision. I decided to go on and buy the new vehicle and knew it was not on the lot but should be arriving within a few days with my color choice and all the options I wanted. More

Excellent experience! I was returning a lease and was referred to Richard. He was very helpful in explaining the process and offered to work with me to find a new vehicle. I was returning a lease and was referred to Richard. He was very helpful in explaining the process and offered to work with me to find a new vehicle. I ended up keeping the car a few additional months. Richard would consistently follow up with me without being pushy. When I finally turned the car in he worked out a g great deal on the exact car I wanted. His sales manager supported him 100%. If you want a pleasurable car buying experience, do yourself a favor and ask for Richard Wong. DT More

New Tacoma 2018. I love toyota. I will always get toyota vehicles. Annette Wiggins is a GREAT sales lady. Very helpful and friendly. Not the fastest process but defini I love toyota. I will always get toyota vehicles. Annette Wiggins is a GREAT sales lady. Very helpful and friendly. Not the fastest process but definitely worth it. More

Very knowledgeable of the cars features. Before I make any big purchase such as a vehicle. I make it a duty to research the spec's of a vehicle. Everything from safety to space for my family Before I make any big purchase such as a vehicle. I make it a duty to research the spec's of a vehicle. Everything from safety to space for my family. The salesman was prepared for my question and even covered things I had missed on my research of the vehicle. More

Unprofessional at best. By far the worst experience ever. Unprofessional staff. Once the salesperson is out, the experience turns for the worst. Lack or no communication by s By far the worst experience ever. Unprofessional staff. Once the salesperson is out, the experience turns for the worst. Lack or no communication by staff. More

Wow! What an experience Stopping in for the first time for an oil change, I was met with great enthusiasm and professionalism by Cody McLemore. He made my stay incredibly ef Stopping in for the first time for an oil change, I was met with great enthusiasm and professionalism by Cody McLemore. He made my stay incredibly efficient and comfortable. Even with long waits, this service center was able to make this visit as quick and affordable as possible. I really can't praise Cody and the whole staff much more. They were fantastic! More

Individuals exceeded my expectations. Everyone was professional and pleasant. The process was smooth. All questions were answered without hesitation, professionally, and completely. The Everyone was professional and pleasant. The process was smooth. All questions were answered without hesitation, professionally, and completely. The entire sales team and finance team were very good. More

Great experience with everyone I went online and the next day I got call from Brock. He helped me a lot with getting me new car for my family and he was a great big help. I went online and the next day I got call from Brock. He helped me a lot with getting me new car for my family and he was a great big help. More