Nalley Toyota of Roswell

Very knowledgeable of the cars features. Before I make any big purchase such as a vehicle. I make it a duty to research the spec's of a vehicle. Everything from safety to space for my family Before I make any big purchase such as a vehicle. I make it a duty to research the spec's of a vehicle. Everything from safety to space for my family. The salesman was prepared for my question and even covered things I had missed on my research of the vehicle. More

Unprofessional at best. By far the worst experience ever. Unprofessional staff. Once the salesperson is out, the experience turns for the worst. Lack or no communication by s By far the worst experience ever. Unprofessional staff. Once the salesperson is out, the experience turns for the worst. Lack or no communication by staff. More

Wow! What an experience Stopping in for the first time for an oil change, I was met with great enthusiasm and professionalism by Cody McLemore. He made my stay incredibly ef Stopping in for the first time for an oil change, I was met with great enthusiasm and professionalism by Cody McLemore. He made my stay incredibly efficient and comfortable. Even with long waits, this service center was able to make this visit as quick and affordable as possible. I really can't praise Cody and the whole staff much more. They were fantastic! More

Individuals exceeded my expectations. Everyone was professional and pleasant. The process was smooth. All questions were answered without hesitation, professionally, and completely. The Everyone was professional and pleasant. The process was smooth. All questions were answered without hesitation, professionally, and completely. The entire sales team and finance team were very good. More

Great experience with everyone I went online and the next day I got call from Brock. He helped me a lot with getting me new car for my family and he was a great big help. I went online and the next day I got call from Brock. He helped me a lot with getting me new car for my family and he was a great big help. More

Truly Exceptional Great all around! HD and Sales Manager were exceptionally great and I for sure be back. I will also recommend this dealership to my family ,friends Great all around! HD and Sales Manager were exceptionally great and I for sure be back. I will also recommend this dealership to my family ,friends and other associated business. More

Good service, from sales to finance It was smooth process from test drive to closing of sale , every one was professional , they understand my need , price was offer was good , no back a It was smooth process from test drive to closing of sale , every one was professional , they understand my need , price was offer was good , no back and forth More

Worked with me as they have 9 other times Thanks to Hank and Keith on promply handing my trade in and enabling me to drive off in my 2019 Highlander I also enjoy the service department Thanks to Hank and Keith on promply handing my trade in and enabling me to drive off in my 2019 Highlander I also enjoy the service department More

Don't buy Toyota Certified Used Vehicle from this dealer. - They didn't full fill 160 points criteria while selling my car(Toyota Highlander LE plus 2015 on March 11 2018 with 22868 miles on it). Car mat has - They didn't full fill 160 points criteria while selling my car(Toyota Highlander LE plus 2015 on March 11 2018 with 22868 miles on it). Car mat has big spot on the driver side, according to the inspection there should not be, Middle mat tore. which is again violation of 160 point. Front and back bumper had scratches which they finally fixed it for bumpers. - Sold all toyota cars by saying TCUV which is wrong actually they certify their cars by Fidelity warranty services which is separate third party than Toyota. - Sales man lied to customer for sake of selling the car. To us they lied about radio and within in 3 days admitted by salesman and his manager and said to us we were not aware bout the functionality is there or not. - The extended warranty they sold, also lied about that and their finance manager admitted that he was not aware about that if any parts is replaced due to any mechanical issue, the warranty they are selling, you will get the re manufactured or used part not the new part. But finance manager sold the warranty by saying that you will get new parts in those situations. - After finding and admitting that the car radio has mechanical or software failure they raised a technical issue but its already 23 days and they are not sure when they will replace my car radio. they said they don't have any date it can take upto an year. More

great as always I have bought three trucks from your dealership as I will buy my next.Through the years the sales and service has been perfect I thank you and look fo I have bought three trucks from your dealership as I will buy my next.Through the years the sales and service has been perfect I thank you and look forward to the next time. More