Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nalley Toyota of Roswell
Roswell, GA
1,470 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,470 reviews
December 12, 2017
Always the best customer service. I’ve been a Nalley Toyota of Roswll customer for almost 7 years. I cant imagine going anywhere else. Grant and Mac in the service department are aweso I’ve been a Nalley Toyota of Roswll customer for almost 7 years. I cant imagine going anywhere else. Grant and Mac in the service department are awesome! Regardless of whether I’m there for an oil change/basic service, new tires or some sort of repair, Grant always takes the time to make sure the work is completed timely, correctly and economically. If I need a ride home to wait on repairs I can count on Mac for a pleasant ride! More
by GreenJ
Employees Worked With
Mac, Angel De Los Santos, Grant Todey
December 10, 2017
Good experience Jordan made the car buying experience very comfortable with no pressure. He made the process very simple and constantly asked if I needed anything or Jordan made the car buying experience very comfortable with no pressure. He made the process very simple and constantly asked if I needed anything or did I have any questions. I would highly recommend him to family and friends. More
by Mlc
Employees Worked With
Jordan Stephenson
December 09, 2017
Don't Trust That They Will Do Warranty Repairs We've owned Toyota vehicles for over 30 years. We take exceptional care of them and they have all performed well for us. We have religiously utilize We've owned Toyota vehicles for over 30 years. We take exceptional care of them and they have all performed well for us. We have religiously utilized Toyota dealer service centers every 5000 miles to keep our vehicles operating as the manufacturer intended. We are aware that we pay a premium by using the dealer throughout the life of our vehicles, but have always felt that the extra expense was added value because we trusted our dealer to take care of our vehicles to Toyota standards, Until our most recent servicing, we have placed our faith in the Toyota dealer service centers working to meet the needs of the vehicles and their customers utilizing those vehicles. Our most recent visit to Nalley Toyota has broken that trust! We recently visited the Nalley Toyota Service Center with our 4-Runner for scheduled servicing. The car is immaculately cared for. It's only short-coming is a cracked dash that Toyota recognized as a manufacturing defect and offered a warrantied replacement. We received at least 3 mailing from Toyota over the years telling us to work with a Toyota service center to get the dash replaced. Every 5000 miles we visited Nalley for servicing, often with the actual warranty paperwork in hand, requesting that the dash be replaced. Each time, the service representative acknowledged our request and told us that there was a long list of people waiting for the replacement and the parts were back ordered. Hearing that the acknowledgement of our request and that Nalley was working to resolve the issue was all that we needed to hear. However, this visit, we were told that the warranty period had expired and we had missed it. When asked how that could be, they said they had no record of any requests. It's now obvious to us that Nalley Toyota never had any intention of performing the warranty work. Considering the number of requests we've made over the years, to many different Nalley Service Representatives, and that not a single one of the requests were ever recorded, it's clear to us that they instructed their service representatives to ignore these requests. We can only assume that there was not enough profit on this warranty work, so they actively avoided it. Knowing now how they actively avoided performing this warranty work raises concern that they might be doing this with other warranty or recall work that Toyota recommends. Our trust in Nalley Toyota has been gravely broken. Nalley recommended that we contact Toyota Corporate, which we did. They of course said that the problem was a Nalley issue and provided us with a contact there to reach out to (Rosa Christina Stewart). We tried to contact her, but not surprisingly, she has not returned our call. More
by boatwake
Employees Worked With
Numerous Service representatives over the life of the vehicle
December 08, 2017
people were great My wife bought a used car from the folks at Nalley yesterday. Our sales rep, his manager, and the finanance person could not have been nicer. Car wa My wife bought a used car from the folks at Nalley yesterday. Our sales rep, his manager, and the finanance person could not have been nicer. Car was fairly priced if not underpriced relative to the market. Great experience. More
by leel
Employees Worked With
Danny Bustos, Roylan Shaff
December 06, 2017
Flexible and very accommodating I've been a customer of Nalley Toyota since 2010 when we purchased our first Prius. Because of Nalley Toyota's excellent service department we are lo I've been a customer of Nalley Toyota since 2010 when we purchased our first Prius. Because of Nalley Toyota's excellent service department we are loyal customers and will first look to buy from Nalley first. We came in looking to buy a certified used SUV and ended up buying a new 2018 RAV4. Cody O'dell and Vance Fite spent hours with my wife and I over several visits and patiently taking us around the property to look at different vehicles. Vance and Cody new the product features well. None of the staff were pushy. Once we decided on the new RAV4, Josh Jones was very accommodating in fairly valuing our trade-in and offering a very competitive price. Thanks to everyone involved! More
by Peter S, Roswell, GA
Employees Worked With
Josh Jones, Mark Morgan, Vance Fite, Cody O'Dell
December 05, 2017
Survey for a new car The service was execelent , I’m going to recommend this dealership to my friends and family, I’m very happy, thank you I like this car The service was execelent , I’m going to recommend this dealership to my friends and family, I’m very happy, thank you I like this car More
by Maya
Employees Worked With
Allen Velez
November 30, 2017
Great experience! Thanks Danny and Kebba for easy purchase! We enjoyed working with you, explaining every number! Looking forward to buy from you again soon! Yuriy and Thanks Danny and Kebba for easy purchase! We enjoyed working with you, explaining every number! Looking forward to buy from you again soon! Yuriy and Helen More
by carguy_Kebba
Employees Worked With
Danny Bustos, Kebba N'Jie
November 29, 2017
Very Patient and Never Pushed My husband and I went in to look at used (possibly new) RAV4's to replace an old Rogue. We just wanted to look and were not planning on buying anythin My husband and I went in to look at used (possibly new) RAV4's to replace an old Rogue. We just wanted to look and were not planning on buying anything that day, but our Sales Associate, Kebba, was able to find us the perfect car without ever going outside our price range, AND we were actually able to get a new 2018! He went above and beyond to make sure he only pulled cars that were right for us, and never once tried to up-sell us on something we didn't want/need/couldn't afford. I spent a LOT of time trying to make a final decision, because I didn't think we would buy that day, and he was patient the whole time. Overall it was a great buying experience, and I'm very pleased with the outcome. More
by Newbuyer
Employees Worked With
Danny Bustos, Kebba N'Jie
November 28, 2017
Helpful and easy Russ was great help. I came in not having a clue what I was looking for (prolly the worst customer you could get) no idea of budget, make, model anyth Russ was great help. I came in not having a clue what I was looking for (prolly the worst customer you could get) no idea of budget, make, model anything... He was helpful, patient and put me at ease. There was no pressure at all it was a great experience and I’m really happy with my purchase. More
by Holla1016
Employees Worked With
Rusty Autrey, Josh Jones
November 27, 2017
Worth the drive from lithonia My experience was great. I had a wonderful sales advisor Devonta. Once I sent an interest request via email, he responded quickly and I set an appoi My experience was great. I had a wonderful sales advisor Devonta. Once I sent an interest request via email, he responded quickly and I set an appointment a few days out. In the meantime, he sent a video of car showing the features inside and out. He also followed up with me. I knew what I wanted and my budget. Devonta and Toyota of Roswell was able to deliver and close the deal. I traded a 2004 Lexus GS300 with 307,743 miles on it. I was impressed with the customer service and no hassle buying process. Thank you Toyota of Roswell and Devonta. I am the new proud owner of a certified 2015 Avalon Limited with less tha 16,000 miles. Thank you Jesus. More
by Ilworthy
Employees Worked With
Devonta Reeves
