Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nalley Volkswagen
Alpharetta, GA
245 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 245 reviews
May 30, 2018
First Time Lease O was a helpful and knowledgeable salesman who never made me feel pressured and gave me time to make a decision. This was my first time leasing a new O was a helpful and knowledgeable salesman who never made me feel pressured and gave me time to make a decision. This was my first time leasing a new car and he was able to walk me through the process very well. When test driving the car, he was a wealth of knowledge about all of the features and took the time to explain and demonstrate everything. O was friendly and enjoyable to work with and ensured that I had a very positive experience! More
by sbalex2837
Employees Worked With
Orsino Anderson
Helpful May 10, 2018
Told me to go with faulty brakes No regard for my safety. Long story short. I bought a certified pre-owned Passat from VW Jacksonville. Around 2 weeks after purchase the brakes were very flat and very hard Long story short. I bought a certified pre-owned Passat from VW Jacksonville. Around 2 weeks after purchase the brakes were very flat and very hard. I took the car to Nalley Volkswagen in Alpharetta. This is where the fun begins: I had guarantees from Tom Bush Volkswagen in Jacksonville, who also spoke to Nalley Volkswagen in Alpharetta assuring them that payment of any repairs would be handled by Tom Bush Jacksonville. The service manager then decided after having spoken to Tom Bush sales manager that he was not prepared to do the work until the check arrived. The lack of good faith from Nalley VW to Tom Bush VW shocked me. If the branches can't trust each other why should the customers trust VW? The decision then fell to the service manager to ask for a guarantee in writing from Tom Bush that they would cover the cost as at this point it seems that Tom bushes word verbally was not good enough. The long and the short of it was that I was told to mosey on off with faulty brakes and as I understood faulty disks and calipers, as pointed out by the mechanic. Zero regard was given for my safety and zero regard was given to Nalley VW'S possible culpability had I been involved in an accident with no brakes. I called to complain and spoke to the general manager of the branch who flatly refused any wrongdoing on their part. I can say that had I had an accident that would have been on Nalley Volkswagen. Don't bother putting any complaints to the GM. You will get nowhere. The only good outcome of this was that the young man that helped me actually get my car serviced and repaired was absolutely brilliant at his job. I would use Tom Bush VW in Jacksonville for my services if they weren't 500 miles away. More
by Nalleyvwsux
Employees Worked With
Mat (Service Manager), John Prattes
April 27, 2018
Bought Three New VW's from this dealership I would rate this dealership a 10... Always the best pricing and always exx. service and communications. I drive 550 miles from Florida for these dea I would rate this dealership a 10... Always the best pricing and always exx. service and communications. I drive 550 miles from Florida for these deals.. and never have been disappointed when the deal is concluded. More
by Mark S.
Employees Worked With
John Prattes
April 24, 2018
BUYER BEWARE!!! The 4 star average on this place is misleading. Please make sure you scroll down and keep reading the earlier comments, as this dealership seems to to The 4 star average on this place is misleading. Please make sure you scroll down and keep reading the earlier comments, as this dealership seems to to consistently provide negative buying experiences. I purchased a used vehicle from here less than 6 months ago and it has been nothing but problems since then. As several other people have mentioned, the salespeople will sell you a car and only once all the papers are signed will they reveal that the car does not have a user's manual and only one key is available. My check engine light came on about a month after I bought it and they said it was low on oil and that the user manual (which I didn't have) states the oil needs to be checked every 1,000 miles. I made sure to do that from there on out, but my car continued to have problems and not just minor ones. My car broke down in the middle of a road 5 months after I bought it and needed to be towed. The service team was helpful in working with me to get it fixed and set me up with a loaner. I appreciate their assistance, but have been disappointed with the repairs. Less than 1,000 after those major and costly ($3000) repairs, my car is out of commission once again. I have never spent so much time and money on car repairs in my life. This dealership sold me a lemon and this has been the most stressful and negative car buying experience you could imagine. I came here because of Nalley's reputation in the Atlanta area and believed that they would not allow cars like these on their lot. I would warn anyone against purchasing a vehicle here. More
by JackieS
Employees Worked With
Orsino Anderson
April 05, 2018
Bad experience turned good The only reason I wasn't able to give Nalley Volkswagen 5 stars is because my experience really started off poorly. Well, after talking to multiple pe The only reason I wasn't able to give Nalley Volkswagen 5 stars is because my experience really started off poorly. Well, after talking to multiple people, I was able to speak with John Prattes. John did a great job of not only listening to my concerns but he went further than I expected to make me happy. I honestly was very upset with my experience, but John saved the experience and I have confidence that the dealership, over all, does a better job than what I experienced. More
by Roy Norman
Employees Worked With
Orsino Anderson, John Prattes
February 24, 2018
Awesome Service Incredible service. I cannot say enough praise about the young Man I dealt with, Joeseph Valadez, who was friendly, knowledgeable, and professional. Incredible service. I cannot say enough praise about the young Man I dealt with, Joeseph Valadez, who was friendly, knowledgeable, and professional. He went above and beyond for me in giving me incredible service. I would also like to include the Mechanic, Richardo, and the Shop Foreman, Aaron Lenamond, also for their knowledge and professional service. More
by John D.
Employees Worked With
Joseph Valadez, Aaron Lenamond, Richardo (Mechanic)
January 14, 2018
Great Experience. Everyone worked hard and diligently to answer all questions and provided honest answers. The Passat was presented well by Silvia and she took time to Everyone worked hard and diligently to answer all questions and provided honest answers. The Passat was presented well by Silvia and she took time to show me the functionality and how to use all the new features in my car. Raul made the financing go very smoothly and was not pushy with any add on products. John was very personable and a pleasure to meet. The detail department braved below freezing temps to clean the car inside and out. Robin the cashier and the gentleman I dealt with in parts was very courtesy and helpful. Aaron took time to discuss service and maintenance with me about the Passat. More
by Tim H
Employees Worked With
Aaron Lenamond, Robin Salomone, Raul Cantu, Silvia Egan, John Prattes
January 05, 2018
Great car trading experience! I recently purchased a 2018 Volkswagen Passat TSI from NALLEY VW, Alpharetta, GA. Mr. Prattes the general manager had sent me an e-mail stating they w I recently purchased a 2018 Volkswagen Passat TSI from NALLEY VW, Alpharetta, GA. Mr. Prattes the general manager had sent me an e-mail stating they wanted to purchase my model and year vehicle and would like for me to come in and talk to them. So my husband and I went over on New Year's Day. Sylvia, the sales person who approached us was very personable and courteous. She worked hard to come up with a deal that made us happy. We also appreciated the finance manager Ariel who worked to get our payment where we wanted it to be. Our overall experience was great and we love our new car. More
by Newcar.Judy
Employees Worked With
Ariel - the finance manager., Silvia Egan, John Prattes
January 04, 2018
Great Car Buying Experience My salesman Sergiy Pasichnyak was the absolute best! He is great to work with and takes the time to go over all the details and answer all the questi My salesman Sergiy Pasichnyak was the absolute best! He is great to work with and takes the time to go over all the details and answer all the questions. I never felt rushed or pressured working with Serg. He always took my calls and the best part was when he said he would get back to me he did! I absolutely love my new Passat and would have traded in my old Passat sooner if I had known Serg would be there to help make this a wonderful experience. Go to Nalley VW and ask for Sergiy you won't be disappointed! More
by Love A Passat
Employees Worked With
Serge Pasichnyak
January 04, 2018
BEST BUYING EXPERIENCE EVER! REGGIE ROCKS!! Reggie was absolutely extraordinary to work with! From start to finish, he made the process easy, relaxing, and thorough. I always felt like Reggie ha Reggie was absolutely extraordinary to work with! From start to finish, he made the process easy, relaxing, and thorough. I always felt like Reggie had my best interest in mind. He explained everything to me in a way I completely understood and felt comfortable. I love my Audi A5! After purchase, anytime I have questions about my car, Reggie is always there to help me out. More
by Stefanie K
Employees Worked With
Reggie Batts
