Nalley Volkswagen

Buyer beware of Nalley sales tactics I contacted the dealer through True Car on a Tuesday night and exchanged several emails with them on Wednesday. The salesman suggested I take the car I contacted the dealer through True Car on a Tuesday night and exchanged several emails with them on Wednesday. The salesman suggested I take the car as a loaner overnight. I responded and said that was a great idea. I told him I would stop by (Wednesday night) after work about 4:30-5:00. He emailed me a little later and said he did not realize another salesman, (I'll call him salesman 2) was also exchanging emails with a potential customer and asked if I could get there by 4pm, before the other buyer arrived. My 4pm meeting was cancelled so I was able to arrive at the dealership about 4. We met the salesman and took the car for a test drive. After a short discussion with my wife we decided to purchase the car. We walked in to find the salesman, he met us and said the car was sold. I said how can that be we just drove the car? While we were driving the car, salesman 2 called his potential buyer and got a deposit from them without even seeing the car. Our salesman spoke with the manager but, apparently these underhanded tactics were okay with the manager. Our salesman seemed to think it was okay and congratulated salesman 2 for outsmarting him. We were very disappointed, we took the time and effort to research, go see and drive the car and it was sold out from underneath us. I told the salesman to pass onto his sales manager we would not be buying a car from any Nalley dealership because we do not agree with the unethical way they conduct business. Apparently Nalley promotes a culture of competition with their salesman where it is okay to put their own personal interest above those of the customer. Don't go to Nalley for a car. More

Worst management and sales staff I went to the dealership over the weekend like last point for a specific certified buggie for my daughter. I was walking around looking for help outsi I went to the dealership over the weekend like last point for a specific certified buggie for my daughter. I was walking around looking for help outside and nobody approached me so I took my business elsewhere. The management and sales staff were just smoking outside that is the reason why they lose my business and I will not refer or consider doing business with a Nalley store in the future. I did buy else where but I recommend getting your management and sales staff under control. More

Would recommend The dealership facility is nice. Clean with very nice employees, they even offer you snacks! Jerry was friendly and very helpful. After a little expec The dealership facility is nice. Clean with very nice employees, they even offer you snacks! Jerry was friendly and very helpful. After a little expected back and forth, I left happy and would recommend. More

Buying with no pressure Silvia is knowledgeable and calm. It was a very good experience buying a car with someone that hears you and asks what is important for you. If you ar Silvia is knowledgeable and calm. It was a very good experience buying a car with someone that hears you and asks what is important for you. If you are like me that don't like sales people that can't stop talking and offer you things they will not be able to fulfill at the end, talk to Silvia. She is great! More

They deny what they promised I recommend everyone who wants to buy a car to stay away from this dealer. Leased my current Tiguan 2015 on Aug 1, 2015. Sales name is Jerry McCoy. Ha I recommend everyone who wants to buy a car to stay away from this dealer. Leased my current Tiguan 2015 on Aug 1, 2015. Sales name is Jerry McCoy. Had an agreement that the first 3 years/times maintenance are free offered. On Nov 2016, came here asking for the 2nd maintenance, told by their service team only my first maintenance is free. Guess what? they secretly took that away and asked you to sign the contract. Talked to the finance Manager Rich Mahoney, he is trying to sell me the maintenance for $30+ a month, this was what you promised when I was making the decision to buy the car! I drove from midtown ATL to Alpharetta 3 times just for this issue. They always say they are busy and ask you to wait. Then disappear for 20-30 mins. Throughout the process, he was super impatient. Please go buy a car there if you want a post-sell service like that. More

Silvia is the best Ms Silvia was phenomenal! No pressure, which I like. Silvia is well versed on the different models and was very helful. Silvia treats you like a frien Ms Silvia was phenomenal! No pressure, which I like. Silvia is well versed on the different models and was very helful. Silvia treats you like a friend and goes out of her way to be helpful. More

My best experience ever I have purchased two cars at this dealership. The reason I bought the second one at this place is because of Silvia Egan. She is very knowledgable an I have purchased two cars at this dealership. The reason I bought the second one at this place is because of Silvia Egan. She is very knowledgable and treat me like a friend. Every time I take my car for service I always stop by her office to say hi. More

Always ask for Silvia! I NEVER take my time to write a review, but this experience with Ms Silvia was phenomenal! As soon as my husband and i walked through the doors, she w I NEVER take my time to write a review, but this experience with Ms Silvia was phenomenal! As soon as my husband and i walked through the doors, she was there to greet us with a big smile. She made us feel comfortable looking for a car. We didn't feel "forced" to buy a car we weren't in love with. She made sure to make us feel like we were the only customers on the lot. She offered drinks and made conversation- made time go smoothly. I really appreciate her help and will definitely be recommending her to my friends. More

Best person to know if you are taking your wife car shopping Silvia was very helpful during our purchase of our VW Jetta. She was well versed on the different models and really knew her stuff!! My wife loved d Silvia was very helpful during our purchase of our VW Jetta. She was well versed on the different models and really knew her stuff!! My wife loved dealing with another woman, and they were able to discussed the more important stuff crucial to the sale such a mirror behind the sun shade.. But whether we were talking mirrors or horsepower, Silvia made sure that all our needs were met by asking the good questions in a non pushy way... The fact that my wife called the process a car "not a Big Deal" is as great testimony to the quality of work she does. Will definitely recommend. More

Buying at Nalley VW I had been a customer of this dealership since it was Gossette through Nalley VW. Also, it has been my third acquisition in 4 years and all those one I had been a customer of this dealership since it was Gossette through Nalley VW. Also, it has been my third acquisition in 4 years and all those one factor in common. Silvia Egan. She had very attentive and willing to address my request in a polite and respectful way at the moment of the business. If you are interested in a VW give her the opportunity to find the right car for you. You will not regret it. Mr. Luis Chacon is a gentleman and Mr. Matt Williams is an extraordinary Manager in charge of the service are I hope that the present will be helpful for you. Kind regards. Ali Silva Chapellin. More