Nalley Volkswagen

Volkswagen car quality is a big concern . I don’t know how the CEO of the HQ and the president of NA company feel their quality. Definitely , they did not do great job on the team managemen I don’t know how the CEO of the HQ and the president of NA company feel their quality. Definitely , they did not do great job on the team management, the quality manager of production line and component control should be trained immediately. The GM of plant need to learn from other vehicle manufacturers. Like Toyota, Honda , Hyundai etc . I can image the Volkswagen company will lose more and more market share until end its life. They need new quality mangers of the factory and material supply department, but more important that they need a culture, quality management culture. The CEO should apologize for its consumers, how they produced a car with so many quality issues. I can image their management system … More

I took my car to Nalley for routine oils change and service. The very next day my check engine light came on. After contacting Nalley they took my car back and for two weeks kept giving me excuse after service. The very next day my check engine light came on. After contacting Nalley they took my car back and for two weeks kept giving me excuse after excuse as to why my car continued to be in their service but never an answer as to what they had done to cause my check engine light to be on. Two weeks and the light is off but I was never given any reason why. I had to call and text multiple times and beg for updates. I was never given any update without multiple calls and messages. Nalley service has exceptionally poor communication. The final straw is that upon receiving my car back two weeks later it was filthy. The outside was very dirty and the interior had multiple greasy hand prints on the leather doors, seats and glove compartment. There was also a muddy foot print on the lower door. I have had to message multiple times to get my car cleaned as I refuse to accept greasy hand prints on my leather interior. To say that Nalley VW service has broken my 20 years brand loyalty is an understatement. More

After an over 5 hour wait for just an oil change nothing more. When I approached the service rep who was helping me originally to ask to pay for my service because I only had my phone with me and the batter more. When I approached the service rep who was helping me originally to ask to pay for my service because I only had my phone with me and the battery was about to die and I needed to use Apple Pay to pay for the service….she snapped at me that I didn’t need to “pay her” anything for it and it was almost ready. She told me she put my keys in the car and then refused to even give me my paperwork. I had to get a different service rep to get that for me and my keys were not in my car she had them on her desk so he gave me those. I asked to him to have the service manager call me the next day. I’ve been a customer for 11 years and was never treated that rudely like I was by Dijonay. I was told that Shawhib would call me the next day but of course that never happened. I don’t recommend them and I’m very disappointed that I was treated like that. I’ll be buying cars and getting service from Jim Ellis or VW of Marietta in the future More

Not satisfied with the service. I took my car to the nalley Volkswagen at roswell and get the brakes changed. They originally told me it would cost $900 with a 15% discount, and I I took my car to the nalley Volkswagen at roswell and get the brakes changed. They originally told me it would cost $900 with a 15% discount, and I agreed based on that. But after the work was done, they said they weren’t applying the discount anymore and I had to pay the full price. If I had known that upfront, I never would’ve agreed to the service. They also told me it would only take 2 hours, but I ended up waiting over 6 hours. The whole process was frustrating and way more expensive than expected. Just a heads up when Nalley says they're giving you a guarantee or a deal, don't take it at face value. They charged me about 4 times more than what other shops quoted me for the same work. Be careful and get everything in writing before you agree to anything. More