It took them 3 weeks to figure out why our new van with FIFTY miles on it wouldn't go over 27 MPH. Two years later we start getting brake lights and ABS lights on only to find out they ran the wiring wrong when they changed the transmission.
Now we have rust. I call, talk to service. They say just bring it in whenever, they have to submit pictures. So I drive 30 minutes with three kids to get there. I'm then told the manager has to do it and he's not in. So i load up my 3 kids again, drive back a different day when the manager is there only to be told I have to take it to the body shop which is about 15 minutes away.
On another occasion, I had a service appointment, even got the reminder text the night before, i get there, once again with my 3 kids, they had no record of my appointment. It was going to take 3 hours to get to it and of course they couldn't give me a loaner without looking at it.
Also, when they sell you their extended warranties, they are not factory extended warranties so full benefits do not apply at other locations.