Naples Chrysler Dodge Jeep Ram

Great deal, good service This dealership consistently offers great prices on used vehicles. And they offered me a fair trade value on my old car. Service guys didn’t do a very This dealership consistently offers great prices on used vehicles. And they offered me a fair trade value on my old car. Service guys didn’t do a very good job on prepping my vehicle before purchase. Not much cleaning inside or out, which leaves a bad first impression for buyer, and when I returned for service visit they gave me my vehicle back DIRTIER than when I dropped it off. Minor issue dealership should focus on and solve so customers receive better impression. More

Excellent in all respects Excellent people Lot was too crowded and looked messy Treated Very fairly on price Very fair trade in value and also the sales manager was easy Excellent people Lot was too crowded and looked messy Treated Very fairly on price Very fair trade in value and also the sales manager was easy to work with More

Better Off Season I have had my 2014 Town and Country minivan serviced 3 times at this dealership. The first two visits during off-season were completed in a matter of I have had my 2014 Town and Country minivan serviced 3 times at this dealership. The first two visits during off-season were completed in a matter of hours. My latest visit was in peak season here in Naples Florida so that likely caused my service to be slower. The service department required 3 days to finish a total of 9 jobs. The receipt that I received for the service was missing page 2 of 4. That was for jobs 5,6 and 7. I also noticed that on my last service, I was given a senior citizen discount, but that I didn't get it this time. Otherwise, the service was good considering how busy the service department was. More

Excellent service & friendly staff Excellent service & appreciate the shuttle service. Yearly checks done to car & new windshield wipers & key pods. All done perfectly to the vehicle. Excellent service & appreciate the shuttle service. Yearly checks done to car & new windshield wipers & key pods. All done perfectly to the vehicle. Great service department! More

Save your time We stopped by this dealership on a Friday to look at a vehicle THEY ADVERTISED! It took 45- 60 minutes or better for them to even locate the vehicle, We stopped by this dealership on a Friday to look at a vehicle THEY ADVERTISED! It took 45- 60 minutes or better for them to even locate the vehicle, then no one could find the keys. After another hour, we were told they would call us when the keys were located. Did not hear from them. I communicated with them on Monday and was told by the salesperson that he would be there and he would have the keys, so we drove the half hour to get there, and was told by a staff person that the sales person had gone home. This was not true, as he found us about 15 minutes later, while one of the other salesman was trying to locate the vehicle we wanted to look at. And then, we were told the vehicle had been SOLD on Saturday. Not impressed, and there does not seem to be any organization. We are going to buy, but not st this dealership. More

Quality Service Had several AC charge at various service places including other Jeep Dealerships. None of them repaired my AC problem. One call to Naples Jeep Service Had several AC charge at various service places including other Jeep Dealerships. None of them repaired my AC problem. One call to Naples Jeep Service solved my AC problem. Thanks to an excellent service advisor, James Pratton in his kind manner, made him available by his cell number and arranged for service repair with a convenient loaner car during repair. The mechanics repaired what necessary. The facility is clean,friendly and accessible. I recommend this facility without reservations. More

Easy as pie Steve Barry and the crew at Naples Dodge made the purchase of my vehicle quick and simple. They offered me more for my trade than CARMAX, which save Steve Barry and the crew at Naples Dodge made the purchase of my vehicle quick and simple. They offered me more for my trade than CARMAX, which saved me a good deal of money on tax. The also had the car I needed, a Lincoln MKT in very good condition with low miles, and a highly competitive price. They also secured financing for me. I went in at 2:00 pm, and left a few hours later with my car. I am very grateful for their speed, professionalism, and friendly nature. More

Service I bought a used Jeep that had recalls. This was the first time I dealt with the Jeep dealership. Took it in very early on Wed. Morning. Rudy said it w I bought a used Jeep that had recalls. This was the first time I dealt with the Jeep dealership. Took it in very early on Wed. Morning. Rudy said it would be done by the end of the day on Wed. I told him I wouldn't be able to pick it up until Thurs. morning. I called 6 times and couldn't find out the status on my Jeep. Finally, the only person I could get through to was someone who schedules appointments. She tried two different numbers with the service department. No one answered. It is now Friday morning and no one can tell me a thing about my Jeep. The appointment lady asked if she could give them a message. I said, "Yes, tell them I will be in in an hour to pick up my Jeep done or not." When I got there I was told they broke the part and would need to keep it until a new part came in. I said, "Absolutely not. I will take it to another dealer." Rudy brought my Jeep to me after quite a wait and said it would take 45 minutes for paper work to be submitted. I told him I wanted to see the service manager. He got the paper work done quickly and I left. As I was leaving I saw a man in the parking lot who was also having his vehicle serviced. He was quite displeased (to put it nicely) with his service as well. I have a second vehicle so it wouldn't have been a big deal to leave it, I couldn't believe they couldn't give me a phone call. Rudy said I didn't have any right being upset with him. I guess my daughter is not getting the new Jeep we promised her! More

Transparent and fair. I travelled 4 hrs to buy at this dealership. The Melbourne ones were not flexible or fair in their pricing and options. Our salesman Mike and manager I travelled 4 hrs to buy at this dealership. The Melbourne ones were not flexible or fair in their pricing and options. Our salesman Mike and manager Lori presented a very fair offer which I accepted immediately. The acquisition process was smooth and Finance was very efficient and straight-forward. A pleasure dealing with this dealership. More

James Patton was awesome James figured out my issue within a minute of arrival (sales had given me one fob from a different vehicle) so he personally ran me over to the shoppi James figured out my issue within a minute of arrival (sales had given me one fob from a different vehicle) so he personally ran me over to the shopping center so I could entertain myself while they programmed a new fob to the car, buzzed over and picked me up 45 minutes later and I headed home. Very happy with James and the level of service - HIGHLY recommend you give him a call for any service issues!! More