Naples Chrysler Dodge Jeep Ram - Service Center

I am writing to express my satisfaction with Kelli Galanos who is the top tier of Customer Service Excellence! She has been my advisor on my Jeep Grand Cherokee since early 2023 and I have consistentl Galanos who is the top tier of Customer Service Excellence! She has been my advisor on my Jeep Grand Cherokee since early 2023 and I have consistently had nothing but an exceptional experience when any maintenance/upkeep issues have come up with my lease. She is always so positive, kind and always exhibits a sense of urgency. She consistently appreciates the customer's time and it is apparent with not only me, but other customers who I have seen her interact with. Her consistency conveys experience and competence. I am currently on a loaner and Kelli reached out to update me that she would be in training for the next few days and that should any updates surface with my car, a gentleman named "___"would be calling me to provide me any pertinent information if needed. The fact that she took the time to leave me a voicemail and provide me information (that she didn't have to) exemplifies the fact that Kelli is clearly a rockstar at her job. Through her followup and overall well versed customer service, she certainly serves as the gold standard for auto advisors (really any customer service) in my opinion based on the 2 years I have worked with her. Consistency builds trust, and trust wins customers. Thanks for reading and great job, Kelli! More

Grateful to Nathalia for being very thorough and communicative with me. Grateful for the great service! communicative with me. Grateful for the great service! More

Since I purchased my Jeep I’ve almost paid for it again in service costs which includes preventative maintenance. If a customer has dropped $15,000 in these costs there should be some sort of discount on s in service costs which includes preventative maintenance. If a customer has dropped $15,000 in these costs there should be some sort of discount on service. More

Mike Sullivan did a great job job keeping me updated on the progress of my service. the progress of my service. More

Mike was very helpful and addressed my needs quickly with no issues. I would highly recommend this service department and Mike Sullivan in particular. no issues. I would highly recommend this service department and Mike Sullivan in particular. More

Fantastic service and communication was on point. They took my truck in late on a Saturday afternoon and got me in for diagnostics first thing Monday. Very professional group of people who did a grea They took my truck in late on a Saturday afternoon and got me in for diagnostics first thing Monday. Very professional group of people who did a great job getting me back on the road. More

They got me in and out quickly and the estimated repair time for services was accurate. time for services was accurate. More

Early drop off with reservation at 7am, after oil change and tire rotation I was out by 8:30 just as expected and tire rotation I was out by 8:30 just as expected More

Friendly, helpful & efficient! Have been going there for over 10 years and never been disappointed! ThankYou! Have been going there for over 10 years and never been disappointed! ThankYou! More

Brian at device desk made visit very positive- love video from service person! That’s it from service person! That’s it More