Naples Chrysler Dodge Jeep Ram - Service Center

Stephanie was great ! ! Very helpful and kept me aware of what was going on with my car ! Very helpful and kept me aware of what was going on with my car More

Appointment executed on time. Work done quickly and on time. Clean and efficient. Job well done. Work done quickly and on time. Clean and efficient. Job well done. More

Arrived at the dealership was helped immediately. Left the car for an oil change and tire rotation. The car was ready in about two hours. The service advisor also signed me up for a recall of a high- Left the car for an oil change and tire rotation. The car was ready in about two hours. The service advisor also signed me up for a recall of a high-pressure fuel pump. More

I have been a loyal customer and brought my jeep in to have the diagnostics read (which I can have read FOR FREE at ANY auto parts store) was charged $270! The technician told me that without even looking have the diagnostics read (which I can have read FOR FREE at ANY auto parts store) was charged $270! The technician told me that without even looking under the car- only pulling out the transmission dipstick - that I would need a new transmission for over $10,000. I am writing to report that it was an electrical problem and a sensor that was off. It was all fixed by a great mechanic in Cape Coral who actually took the time to assess the real issues and not just opt to charge the customer an arm and a leg. The ONLY reason I even gave them a three is because the management seems to care and I really like the finance guy and the sales team. They should NOT overcharge customers- especially the ones who remain loyal. I just felt cheated and honestly I’m disappointed because I used to really appreciate their service. More

The parts department is very unprofessional and has very poor follow up etiquette. I have reached out multiple times and keep getting the run around for a part that they claimed they ordered around June the poor follow up etiquette. I have reached out multiple times and keep getting the run around for a part that they claimed they ordered around June the 20th. I have called the parts department twice and was put on a hold for over 20 mins without anyone coming back on the line. I will not be returning More

The follow up is terrible. You never get a call back when you call with a question You never get a call back when you call with a question More

The dealership was packed with other customers which extended the duration of our service over the weekend, however, the issues we had with the Durango were all corrected to our satisfaction. extended the duration of our service over the weekend, however, the issues we had with the Durango were all corrected to our satisfaction. More

Outrageously expensive. Had to come back the next day to pick up the car. Service dept is either too busy or inept. Had to come back the next day to pick up the car. Service dept is either too busy or inept. More

Vendela & her tech are wonderful! Truly can’t say enough great things about how much they’ve helped us with our jeep! Truly can’t say enough great things about how much they’ve helped us with our jeep! More

Brian Marshals was professional knowledgeable and courteous, put a new engine in my truck, kept me informed great service, very happy courteous, put a new engine in my truck, kept me informed great service, very happy More