Naples Chrysler Dodge Jeep Ram - Service Center

Faster than I thought Very satisfied , other than the construction nosie I was very happy with everyone I talked with,and why do you need 25 words, sorry but that makes no Very satisfied , other than the construction nosie I was very happy with everyone I talked with,and why do you need 25 words, sorry but that makes no sense More

eexelent and faster I have a good experience on the last two years ,regular oil service every 3000 miles and rotation of tires. So glad to have a great experience with s I have a good experience on the last two years ,regular oil service every 3000 miles and rotation of tires. So glad to have a great experience with service to my vehicle. More

Pure LIES ALWAYS As usual, Lies. I ask the parts guy. Lets call him Mr. Specific! I need a key fob for 2016 jeep Grand Cherokee. Sir I deal in Specific’s. I need VI As usual, Lies. I ask the parts guy. Lets call him Mr. Specific! I need a key fob for 2016 jeep Grand Cherokee. Sir I deal in Specific’s. I need VIN number. OK. I give it to him. How much for a Key Fob. His Specific answer is $160.00. Me, Ok sign me up and we can also take care of the two recalls. Him Ok no charge for recalls. Me How long will it take. Him All computer 1 HR. Me OK. I get there and my service guy says it will be at least two Hrs. xxx. I say ok I need a loaner. HA HA HA. I said when I Leased this car I was told there would be a lonar program by the sales person. Lie. Him let me check on the loaner not. Lie Anyhow I expected that. Go to pay my bill $292.00 now. Oh sir did Mr. Specific tell you about the $80 dollar Program charge and the 30 dollar Disposal Charge? What ever that is supposed to be. You guys are worse that Pat Papanaue, and Bob Taylor put together Lying, Cheating car people from Top to Bottom. You cain’t get anyone to look you in the eye in that place! Except the girl running your credit card. If I ran my business that way I would be in front of every board known to Man! Have Gold Shovel give me a cal Doug Hendry More

CURTIOUS, QUICK, and COMPLETE - Oh, yes, FRIENDLY, too ! RAM TOUGH for the customer. JAMES PATTON was KIND & CURTIOUS to me and I suspect he’s this way to all he meets and greets ! ! ! CURTIOUS, QUICK, RAM TOUGH for the customer. JAMES PATTON was KIND & CURTIOUS to me and I suspect he’s this way to all he meets and greets ! ! ! CURTIOUS, QUICK, and COMPLETE - Oh, yes, FRIENDLY, too ! More

Sergio is top notch Things can go wrong, but Sergio cares and makes it right. He's pleasant, concerned, and helpful. Mechanics also seemed to care beyond quick fix. Things can go wrong, but Sergio cares and makes it right. He's pleasant, concerned, and helpful. Mechanics also seemed to care beyond quick fix. More

jeep compass 2018 recall john and staff was great and very friendly wait time was reasonable for work being done over all a great expeirence thanks will be great when construc john and staff was great and very friendly wait time was reasonable for work being done over all a great expeirence thanks will be great when construction is complete look forward to having my routine maintenance done here More

great service my car died; the service dept. diagnosed it quickly and got me going quickly; service advisor Rudy did a great job; I will continue to bring my car he my car died; the service dept. diagnosed it quickly and got me going quickly; service advisor Rudy did a great job; I will continue to bring my car here More

bianchi Naples dodge accommodated me very nicely. My service rep was very very nice. The overall feeling in the dealership is very friendly I recommend dodge Naples dodge accommodated me very nicely. My service rep was very very nice. The overall feeling in the dealership is very friendly I recommend dodge to my friends More

Terrible customer service as a brand and dealership. I’ve purchased my last 3 vehicles from Naples Chrysler Jeep dodge and ram. Currently leasing one that’s had minor issues and when the lease is up i wi I’ve purchased my last 3 vehicles from Naples Chrysler Jeep dodge and ram. Currently leasing one that’s had minor issues and when the lease is up i will not be purchasing a new vehicle. As for the 2015 Jeep Grand Cherokee i purchased in 2016 with the 1000,000 power train warranty and 3 year 36,000 bumper to bumper warranty has caused me more then enough headache for a life time. The service department is absolutely the worst customer service i have ever received. Last year i spent 3 days going back and forth for a tire repair which is still leaking to this day. Today i called because my shifter is peeling leather and plastic causing a mess all over my centerconsoul. Mind you this vehicle is technically 2 yrs old because i purchased it “new” even though it was a 2015. Because I’m 1000 miles over (37,178) from the bumper to bumper warranty i can’t get this part replaced. I was informed that Chrysler will absolutely not do anything to fix this cosmetic issue because it’s over the 36,000. Again I’ve spent well over $100,000 at this particular dealer in the last 5 years on 3 different vehicles. I’m in the customer service industry and never would ever treat someone who was a loyal customer this way . I will never buy another product from this or any other Chrysler dealer. It’s completely insane that they wouldn’t even schedule me an appointment or give me a ball park idea of what it would cost to fix. i love my vehicle and I’m completely mind blown that they would do nothing to help in any way shape or form. I will never reffer anyone to this brand or dealer and when i do decide to buy a new vehicle after my lease it will defiantly not be with this company. I’m currently seeking legal action to review the terms of this warranty since again my vehicle was purchased as new in 2016 even though it was a 2015 modle. ( don’t remember he name of person i spoke with but i can’t post this review with out selecting someone. More

Service department is always a challenge Our service representative, Tim, did a great job except not getting my cell phone to find me while I was in the building. Other than that, good. Howev Our service representative, Tim, did a great job except not getting my cell phone to find me while I was in the building. Other than that, good. However, if you plan to take your car into this dealership, the service department is being renovated which it desperately needs. It was pouring rain when I dropped my car and there was no awning protection as I got out of the car. I was soaking wet. I was told to "run"! Seriously? I understand that the waiting area is being renovated but the one that is being used right now is substandard. The television was blaring loud and it was warm in there. While the renovations are being done, this area needs to be made more comfortable for the guests who are waiting. I tried to pay for a water bottle and the machine didn't work. I finally walked to the Mazda dealership on site where there are free soft drinks and snacks and a very comfortable environment. I am so hoping that the new service area and waiting area are done beautifully. I love my Jeep Summit but I dread going to the service area. This is a very common opinion in the Naples area. Improving your service will improve your sales. Also, providing a loaner car for those who are leaving their cars for more than two hours would be a real boost for your service department. More