Naples Chrysler Dodge Jeep Ram - Service Center

Professional, quick and courteous service! I will definitely go back. Nice that transportation is also provided. Very convenient! service area is also clean - good to see! definitely go back. Nice that transportation is also provided. Very convenient! service area is also clean - good to see! More

I’m happy with the service and sales that we received I’m happy with the service and sales that we received very courteous and extremely helpful. Thank you we will be back Very enjoyable. Thank you I’m happy with the service and sales that we received very courteous and extremely helpful. Thank you we will be back Very enjoyable. Thank you More

John and Daniel was very helpful, efficient and committed. This is the only dealership that works on my car because this is the dealership where I purchased my car from. The office was very clean a committed. This is the only dealership that works on my car because this is the dealership where I purchased my car from. The office was very clean and everyone work together as a team. More

I brought my 2020 Jeep Grand Cherokee vehicle in for warranty work and had an unpleasant experience with the first customer service rep, Mike S. During my visit, I was approached by a corporate team me warranty work and had an unpleasant experience with the first customer service rep, Mike S. During my visit, I was approached by a corporate team member who was on site conducting training. He in turn put me in contact with the new general manager, Eric. Wow, what a breath of fresh air. Eric was quick to respond and took charge of the problem. He walked the talk and made sure I was taken care of and left satisfied. Eric is turning things around and this dealership is definitely heading in the right direction. More

Had a recall in my Jeep made an appointment with service advisor John Thompson. Was the quickest and easiest time I have had a this dealership. They have really stepped up their game and so glad! advisor John Thompson. Was the quickest and easiest time I have had a this dealership. They have really stepped up their game and so glad! More

Awesome friendly staff, ready to help, complete the job on time, really no issues there, for sure I will comeback to service my car again on time, really no issues there, for sure I will comeback to service my car again More

John Woodward is a #1 star! Have been bringing our cars to John for service for more years than I can count. In every case he has been knowledgable, courteous, and got the job d Have been bringing our cars to John for service for more years than I can count. In every case he has been knowledgable, courteous, and got the job done right on the first shot. I would not hesitate to recommend him to anyone needing service on their vehicle. More

Brought my 2019 Jeep Grand Cherokee in for service, Brian was there and handled all my questions and concerns. He was great very professional and very friendly. was there and handled all my questions and concerns. He was great very professional and very friendly. More

I just had my first service experience with your I just had my first service experience with your dealership and I am very disappointed. My 2018 RAM promaster city is practically new (4500 miles) I just had my first service experience with your dealership and I am very disappointed. My 2018 RAM promaster city is practically new (4500 miles) and my fleet GPS found an error code. Upon investigation I found the problem was a broken wire on an O2 sensor and assumed it would be a warranty repair. I gave all this info over the phone when I made the appointment. When I dropped the car off Tyrone Morgan was very friendly and helpful and told me even with the holiday weekend, he would likely have it ready on July 4. Much to my surprise, I got a call on Saturday saying it would not be covered under warranty and the bill would be almost $500 to replace the sensor. He invited me to stop in and talk with him and the technician, which I gladly did. The technician theorized that the wire was chewed by a rodent. Owning a pest control company, and having 5 other vehicles parked in the same area that have never had rodent damage, even on vehicles parked for extended periods, and there being no droppings or debris, and only a single "bite" I found this to be extremely unlikely. Tyrone helpfully offered to get the service manager. After a few minutes, your service manager came out and said that he just looked at it and it didn't matter if it was a rodent or not, wires are not covered under warranty. I questioned the $500 price tag and asked why this wasn't mentioned when I made the appointment, and he told me he "has to make a profit somehow". When I mentioned I could buy a sensor for under $100 and install should only take 5-10 minutes to unscrew it and put in the new one, he challenged me to do it, he would even give me the tools. When I said ok, but it might take me 15 minutes since I am not a mechanic (although I am a mechanical engineer), he backtracked and said I wouldn't have the computer to reprogram it anyway (upon investigation, no programming is required so that was a lie), but he did offer to drop the price down to only $350. I still felt that was unreasonable because I gave all the info prior to dropping it off and no one told me wires aren't covered. He said he would advise against taking it home without the repair as it could damage the catalytic convertor and he would still hit me with a $120 diagnostic fee so I reluctantly agreed. He said the part was not in stock and would likely have to wait until Tuesday (interesting he challenged me to do it right there a minute ago). Tuesday comes around and I do indeed get another call from always upbeat Tyrone Morgan that the repair was made. When I arrived I asked him if he would kindly return my original sensor since it was my property, repairing a wire is a task I am comfortable with, and I would at least have a spare sensor out of this whole ordeal. He said he would check and let me know. When he pulled the van around he reluctantly admitted that he was told the sensor was sent in on a warranty claim. I reminded him that the service manager refused to cover it under warranty and I just paid $350. His explanation was they sent it in prior to realizing it would not be covered. That is a huge lie. The sensor was still installed in the van when I arrived on Saturday and the service manager refused to cover it. A few things could be happening here. Your service department rewired my sensor and still charged me for a new one, or they did in fact cover it under warranty and charged me anyway, you know since "he has to make a profit somehow". Either of those scenarios are completely unacceptable. On my receipt there is also a $37.43 "disposal fee". Nothing was disposed of unless you threw away a practically new O2 sensor. The only bright spot of my experience was Tyrone. He remained calm and friendly even in a difficult situation and seemed to be trying his best to help. Multiple attempts to contact have not been returned More

Mike was an awesome rep and took great care of me. The part I needed was going to take a while to come in; however, Mike squared me away with a loaner in the meantime. part I needed was going to take a while to come in; however, Mike squared me away with a loaner in the meantime. More