Naples Chrysler Dodge Jeep Ram - Service Center

Trying to book a service appointment was a nightmare. I tried to book a service appointment on the website. I had no response and therefore no luck. I called and got someone at corporate to book an appo I tried to book a service appointment on the website. I had no response and therefore no luck. I called and got someone at corporate to book an appointment for me. I received 2 Emails confirming my appointment for Friday morning, 10/05/18 at 7:00 AM. I showed up at 6:45 AM and no one was there yet. When I finally went to check in they did not have me on the list. Very frustrating and unprofessional. I went up to the service desk where 5 to 6 guys were all sitting in a row looking half asleep and didn't really care if I had an appointment or not. Finally Mike Sullivan helped me out and told me that my truck would go in the shop in about 45 minutes. The next thing I knew someone drove my truck out to the back lot and it sat there for at least an hour and a half. Bloody xxxx. At this point I was madder than xxxx but what could I do about it. I hate Galleana but it looks like that may have to be an option for me in the future. I would love to get the chance to manage Naples Dodge as it is a gold mine. I would fire at least half of the people that worked there and teach the other half a little bit about good customer service. The place has really gone down hill since the new owners took over and it seems like most of the people that I ran into just did not like to work there. It has become a very sad state of affairs. How you all will stay in business at this rate and pace will be a miracle. The only shining star that I saw there was Michael Sullivan. More

Service Department cashier was downright rude Never in my life did I ever get treated so badly by a cashier and manager in a service department. They basically stated in no uncertain terms: "you w Never in my life did I ever get treated so badly by a cashier and manager in a service department. They basically stated in no uncertain terms: "you were a customer of the other dealership owner". Things are different and nothing promised or purchased from the old owner is honored. I used to purchase my own oil and still let them charge me for the basic oil change. They were making money off of me and get this: " the new manager says, i know we make a higher profit but we won't do that" The cashier chimes in and says you make sure he knows that all prepaid oil changes and services credits were removed. I'm furious that I prepaid oil changes and that they are now voided out., but I tell them no problem, I will go with the basic oil change with your oil, and the cashier says out loud: What, your too cheap to buy our oil? To which I respond: I had a $200 service credit and two prepaid oil changes that you took away. She said, Yes I did and walked away. The service manager just stood there shrugging his shoulders. The customer waiting next to me says what do you mean our credits are gone. The manager says we bought the dealership but not the obligations. More

Wanted $475 to replace a $30 plug in part Took very good care of recall I was there for. Mentioned I had a front parking sensor out. There are 6 sensors on the front bumper but when one goes b Took very good care of recall I was there for. Mentioned I had a front parking sensor out. There are 6 sensors on the front bumper but when one goes bad apparently all 6 stop working. Quoted a price of over $450 to replace the one bad sensor. I was told the part is $250 and balance is labor plus it would have to be painted. The sensor is mounted on a chrome bumper. Just felt like I was being taken advantage of Very insulting. More

John is a gem! I have dealt with John in service for years. I always request him and he gives me the ViP treatment. He is very knowledgeable and a wonderful person a I have dealt with John in service for years. I always request him and he gives me the ViP treatment. He is very knowledgeable and a wonderful person and professional! I will continue to request john. I also think chrysler dodge has improved in customer service! More

Vehicle Service w/ Bobby Your dealership to include al employees from the Managers, Dealers, and a Superb Service Department. I have always had my vehicle serviced with you’ll Your dealership to include al employees from the Managers, Dealers, and a Superb Service Department. I have always had my vehicle serviced with you’ll without any issues, all personnel with the service department are nice and kind, I always get an really go Service person, this time it was Bobby he was superb with everything, he kept communication with me throughout the duration of this service, and let me know about everything that was going on, and what needs to be done, as well as how long it will take. Then Bobby immediately called and texted me when they were finished with the service on my vehicle That’s that’s what, I call Excellence with five (5) stars for him, if you had ten (10) stars, I would have gave Bobby ten (10) stars for his job with the service on my vehicle. More

Customer Service Took my Dodge Ram in for service James took really good care of me had my Truck in and out less than an hour. Excellent Service.. Took my Dodge Ram in for service James took really good care of me had my Truck in and out less than an hour. Excellent Service.. More

Recall My experience was very good. They were able to fix my care in a timely manner. Also, received a free car wash. Would def recommend them. My experience was very good. They were able to fix my care in a timely manner. Also, received a free car wash. Would def recommend them. More

Faster than I thought Very satisfied , other than the construction nosie I was very happy with everyone I talked with,and why do you need 25 words, sorry but that makes no Very satisfied , other than the construction nosie I was very happy with everyone I talked with,and why do you need 25 words, sorry but that makes no sense More

eexelent and faster I have a good experience on the last two years ,regular oil service every 3000 miles and rotation of tires. So glad to have a great experience with s I have a good experience on the last two years ,regular oil service every 3000 miles and rotation of tires. So glad to have a great experience with service to my vehicle. More

Pure LIES ALWAYS As usual, Lies. I ask the parts guy. Lets call him Mr. Specific! I need a key fob for 2016 jeep Grand Cherokee. Sir I deal in Specific’s. I need VI As usual, Lies. I ask the parts guy. Lets call him Mr. Specific! I need a key fob for 2016 jeep Grand Cherokee. Sir I deal in Specific’s. I need VIN number. OK. I give it to him. How much for a Key Fob. His Specific answer is $160.00. Me, Ok sign me up and we can also take care of the two recalls. Him Ok no charge for recalls. Me How long will it take. Him All computer 1 HR. Me OK. I get there and my service guy says it will be at least two Hrs. xxx. I say ok I need a loaner. HA HA HA. I said when I Leased this car I was told there would be a lonar program by the sales person. Lie. Him let me check on the loaner not. Lie Anyhow I expected that. Go to pay my bill $292.00 now. Oh sir did Mr. Specific tell you about the $80 dollar Program charge and the 30 dollar Disposal Charge? What ever that is supposed to be. You guys are worse that Pat Papanaue, and Bob Taylor put together Lying, Cheating car people from Top to Bottom. You cain’t get anyone to look you in the eye in that place! Except the girl running your credit card. If I ran my business that way I would be in front of every board known to Man! Have Gold Shovel give me a cal Doug Hendry More