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Naples INFINITI - Service Center

Naples, FL

4.7
34 Lifetime Reviews Review Dealership

34 Reviews of Naples INFINITI - Service Center

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November 11, 2020

"Since a buy my first infiniti here I love it and even I..."

- victorcabinets

Since a buy my first infiniti here I love it and even I have a nissan sentra and I have the service for it here as well it's very good service everywhere.

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Yes
Employees Worked With
Nov 12, 2020 -

Naples INFINITI responded

Victor, Thank you for taking the time to share your experience & for allowing us to earn your business. We're so glad to hear that our team has taken care of you well. We appreciate your continued loyalty and look forward to your next visit! Best Regards, Naples INFINITI "Delivering the car and the experience!”

September 24, 2020

"I make it a priority to make sure I come to this..."

- Deborah S.

I make it a priority to make sure I come to this dealership for any service. The integrity of the personnel, the cleanliness of the location and the customer service provided is beyond what I’ve ever experienced at any dealership.

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Yes
Employees Worked With
Oct 01, 2020 -

Naples INFINITI responded

Deborah, Thank you for taking the time to share your experience & for allowing us to earn your business. We're humbled to hear your praise and so glad that our team continues to impress! We look forward to seeing you for your next visit! Best Regards, Naples INFINITI "Delivering the car and the experience!”

August 04, 2020

"Jonathan's customer service and relations skills are..."

- malexander1118

Jonathan's customer service and relations skills are impeccable! Deal was orchestrated between FL and GA. This was the best car buying experience I have ever encountered!

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Yes
Employees Worked With
Aug 07, 2020 -

Naples INFINITI responded

Malexander1118, Thank you for taking the time to share your experience & for allowing us to earn your business. Congratulations on your new INFINITI! We're so glad to hear that Jonathan made this your best purchase yet! We look forward to seeing you in the future! Best Regards, Naples INFINITI "Delivering the car and the experience!”

July 27, 2020

"Jonathan provided me the best car buying experience I..."

- jarrettpa

Jonathan provided me the best car buying experience I have encountered in over 25 years of purchasing cars. His professionalism, knowledge, and patience were exceptional.

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Yes
Employees Worked With
Other Employees : Cullen
Jul 31, 2020 -

Naples INFINITI responded

Jarrett, Thank you for taking the time to share your experience & for allowing us to earn your business. Congratulations on your new INFINITI! It is humbling to hear that Jonathan blew your socks off with his customer service! We look forward to seeing you in the future! Best Regards, Naples INFINITI "Delivering the car and the experience!”

June 15, 2020

"Alex is the finest and most professional person you can..."

- Marcia

Alex is the finest and most professional person you can find. He is the reason I drive to Naples Infiniti for service. Kind, knowledgeable and best of all- a beautiful human being.

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Yes
Employees Worked With
Alex Depew
Jul 17, 2020 -

Naples INFINITI responded

Marcia, Thank you for taking the time to share your experience & for allowing us to earn your business. It is great to hear that you have enjoyed working with Alex! We look forward to seeing you in the future! Best Regards, Naples INFINITI "Delivering the car and the experience!”

May 27, 2020

"Seamless and relaxed!"

- joann

I bought a car from Gerosky Sainvil who is known as "G". This is my 2nd Infiniti and as everyone knows buying a car is very stressful. However, with G no pressure, no hassles it was so easy. I took the car home, and of course I loved it. He showed me how to use all the features and since I didn't read the manual, ( and he knows I don't always pay attention to those details) I can text him and he is always there for me even if his day off!! I can always count on him, which is very important to me, and makes me feel safe! He is also a sweet great guy! Nothing is too much for him, he must make all his clients feel special. He really knows his products, all the cars and SUV"s and makes sure you are happy when you leave and that everything was done properly. I will stick with him always! Thanks G. you are the BEST!!

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Yes
Employees Worked With
Other Employees : Antoine ( so helpful), Gerosky ( amazing), Alex ( on time), and Preston is awesome, Alex Depew
May 29, 2020 -

Naples INFINITI responded

Joann, Thank you for taking the time to share your experience & for allowing us to earn your business again. Congratulations on your new INFINITI! It is so wonderful to hear that Gerosky has established a great relationship with you to ensure that you are well-informed, comfortable and happy with your purchase & service! We hope you are enjoying your new INFINITI and we look forward to seeing you again! Best Regards, Naples INFINITI "Delivering the car and the experience!”

May 22, 2020

"This dealership should actually have 5 stars alway..."

- Lynn

This dealership should actually have 5 stars alway around. The service center staff is AMAZING! They go above and beyond to assist you. Mike, Tyler and Alex. They treat you with dignity and respect. They have no hidden figures and make sure your Infiniti is service right the first time. I use to go to the Forty Myers dealership since I live in the area. Due to Naples Infiniti keen service I will make the drive each and every time.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Alex Depew
May 29, 2020 -

Naples INFINITI responded

Lynn, Thank you for taking the time to share your experience & for allowing us to earn your business. It is wonderful to hear that our Service team has left a lasting impression of great service! We look forward to seeing you in our service drive! Best Regards, Naples INFINITI "Delivering the car and the experience!”

March 14, 2020

"Naples Infiniti Service"

- chazz

Choose Alex as your service consultant. He is well informed, fair, thorough and reliable. Costs for service while a bit higher than independents, are usually more reasonable than might be expected at a dealership.

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Yes
Employees Worked With
Other Employees : Alex Depew
Apr 07, 2020 -

Naples INFINITI responded

Chazz, Thank you for taking the time to share your experience & for allowing us to earn your business. We're so glad to hear that Alex made your time in our service department a great one! Best Regards, Naples INFINITI "Delivering the car and the experience!”

March 03, 2020

"Very pleased with the service."

- gedelste

I brought my car in for an oil change. Upon inspection I was told the car need additional work. Front brakes, filters, and transmission fluid change. I expected it was time for this work when I brought the car in and was happy to have it taken car of. They provided me with a loaner and I was able to pick up the car the next day. Will return in 5,000 miles.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Alex Depew
Mar 13, 2020 -

Naples INFINITI responded

Gedelste, Thank you for taking the time to share your experience & for allowing us to earn your business. It is great to hear that our Service team took care of you well! Stay safe out there and we look forward to seeing you in our service drive again! Best Regards, Naples INFINITI "Delivering the car and the experience!”

February 07, 2020

"Solved a problem no one else could."

- jhawk1977

I took my car to Infiniti of Naples to diagnose an issue that had baffled two other mechanics/garages. After a long period of time (6+ hours), my car would not start. Once started (via a quick lithium battery pulse) it would run without issue throughout the day. It would stop and start all day, but after 6 or so hours of sitting, the car was dead. I figured it was a parasitic drain of some sort. I was told by other mechanics that my battery was good, my starter was good and my alternator was good. Alex and Mike at Infiniti of Naples worked to diagnose the problem by keeping the car for 2 days. They finally determined that the battery may have had a bad cell. They replaced the battery and were no longer able to recreate the issue. The battery was expensive, but does carry a 2 year “no cost” replacement warranty and an 8 year general warranty. Infiniti of Naples worked with me to bring the cost closer to other estimates I had received for the service and after dropping my car on Monday, I picked it up on Wednesday and the problem was resolved. It’s now been a few days and the problem is non-existent. I was always notified as to what was happening and received both text and phone updates with status updates. Excellent customer service.

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Yes
Employees Worked With
Other Employees : Alex Depew
Feb 07, 2020 -

Naples INFINITI responded

Justin, thank you taking the time to share your experience. That is peculiar! Luckily, we have a great Service Team here and we're so glad they were able to diagnose the mystery issue and get that bad battery replaced so you can get back to driving without worry! Best Regards, Naples INFINITI "Delivering the car and the experience!”

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