Naples Mazda

Was open and up front about everything. Gave them how much I wanted to spend. Things were good until they did the yo-yo financing. Give me the car and the registration. Placed a down paymen Gave them how much I wanted to spend. Things were good until they did the yo-yo financing. Give me the car and the registration. Placed a down payment. I was told the bank required all these add-ons, but when they spoke with me, I learned I only needed gap insurance, which was fine. Then I'm bullied into buying a service and maintenance plan. I am a mechanic with my own business account. Don't tell them, and I have said this forever. Now my Christmas gift from these crooks is having to return the vehicle because they force you to get everything. After this, I will never trust these guys ever again, and nobody else should either. More

She was friendly and very helpful . Let me know about my car in a timely manner . She was fantastic. Let me know about my car in a timely manner . She was fantastic. More

Un muy buen dealer para comprar un lindo auto como el Mazda Gracias a Giancarlo Lovera Por su buen servicio y conocimiento de todo lo que tiene que ver con la calidad y seguridad del auto Mazda Gracias a Giancarlo Lovera Por su buen servicio y conocimiento de todo lo que tiene que ver con la calidad y seguridad del auto More

My service visit proved to be a very gratifying experience. Lexie Campisi, with whom I interacted was outstanding particularly in helping me understand the technician’s evaluation and making a repa experience. Lexie Campisi, with whom I interacted was outstanding particularly in helping me understand the technician’s evaluation and making a repair plan which accommodates my travel plans. So important in recognizing the customer’s needs and finding a solution which serve’s best interest. Makes me feel I am a valued customer! She is a great asset to Naples Mazda. More

The guys were great. A total improvement from the last management team 2.5 years ago. A total improvement from the last management team 2.5 years ago. More

Very pleasant and keep you updated on service being done Very happy with all services from start to finish Very happy with all services from start to finish More

Very friendly! ! Explained everything very clear. Gave me great service. I was in and out within an hour for my first oil change ! Explained everything very clear. Gave me great service. I was in and out within an hour for my first oil change More

It was my first Mazda service, I was pleasantly surprised by the service. Joe Lim was very kind and efficient, the service was done within the time he promised, he deserves 5+ by the service. Joe Lim was very kind and efficient, the service was done within the time he promised, he deserves 5+ More

I had an excellent experience at Naples Mazda, thanks to Joe Lim. From the very beginning, Joe was extremely professional, friendly, and attentive, which made the entire process very comfortable and stress- Joe Lim. From the very beginning, Joe was extremely professional, friendly, and attentive, which made the entire process very comfortable and stress-free. He was very clear and transparent about all service costs, taking the time to explain everything in detail and answer all of my questions without rushing. That level of honesty and communication really helped build trust and made me feel confident about the service being done. Throughout the process, Joe stayed in contact with me, keeping me updated on the status of my vehicle and any important information. I truly appreciated his follow-up and dedication to customer service. He also scheduled my next appointment, which was very convenient and showed how organized and thoughtful he is. Overall, Joe made me feel comfortable and well taken care of, and it’s clear that he genuinely cares about his customers. I highly recommend Joe Lim and the team at Naples Mazda. I will definitely be returning for future services and will ask for him again. Outstanding customer service! More

Went to get service and continued to have problems. Joe covered the follow up visit at no cost to complete repairs. Car was waiting up front when I said I'd come for pickup. Lender was also waiting for Joe covered the follow up visit at no cost to complete repairs. Car was waiting up front when I said I'd come for pickup. Lender was also waiting for me. More