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Naples Mazda

Naples, FL

4.8
79 Lifetime Reviews Review Dealership
At Naples Mazda we strive to exceed your expectations while providing you with the Ultimate Mazda Experience! Whether you are looking for a new or pre-owned vehicle, you can have the piece of mind that our VIP Sales Specialists will help you through the entire process. Our customers' loyalty is our greatest accomplishment. Discover why our customers say we are worth the drive. What sets Naples Mazda apart from the competition? Mazda USA Presidential Award Dealer Winner of the Mazda Gold Cup Award! Live Market Pricing Assortment of available Specials & Lease Deals Low pressure New & Used Car Sales Selection of Used Cars Under $15,000 Mazda Service Center that services all makes/models Free Wi-Fi while you wait Kid's playroom & video games Friendly, Family-Owned & Operated Dealership atmosphere Conveniently located in Naples behind Lowe's; close to shopping, food and movies (for those waiting in our service department) Naples Dodge Chrysler Jeep Ram is our sister dealership located next door

6387 Airport Pulling Rd N

Naples, FL

34109

Directions

Top Reviewed Employees

Dan  Rake at Naples Mazda

Dan Rake

General Sales Manager
5.0
Phil Falzarano at Naples Mazda

Phil Falzarano

Sales Consultant
5.0
John Lazor at Naples Mazda

John Lazor

Sales Consultant
5.0
Eric Bento at Naples Mazda

Eric Bento

Master Technician
not yet
rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

January 25, 2021

"I am writing this review to warn people of this shady..."

- redmr_2

I am writing this review to warn people of this shady dealership. As a former Mazda car salesman the car buying experience went ok at the dealership. I purchased a Certified Pre-Owned 2017 Mazda CX-5 GT. The vehicle had some cosmetic problems that I was ok with when purchasing. After I got the vehicle home I started noticing things, first one was on the next day the navigation screen had bubbles that were not there the day before. It looked as though they sanitized the vehicle and put the sanitizer on the screen and it took the antiglare off in certain parts of the screen. Luckily the Certified warranty took care of that when I took it to Ferman Mazda. The second thing I noticed was all the piano black interior trim had some sort of an interior dressing smeared on them. When I took the dressing off with a microfiber towel it revealed hidden damage. The plastic had scratches and by the gear shifter the plastic was oxidized. I wouldn't have been as upset about the trim pieces if they would'nt have covered them up. I know its a used vehicle and will have cosmetic problems from age. The biggest issue that was found when I took the car in to have an oil change done. Keep in mind I purchased the vehicle November 14th, I took it for the oil change on January 6th and to have the brakes looked at for a squeak. Being the vehicle is a CPO Mazda, the brakes and mechanical parts of the vehicle are suppose to be checked and corrected if there is a problem prior to being sold. I figured the brakes just needed to be cleaned, but what Ferman Mazda found was the rotors were very badly warped and rusted. They told me it should've been fixed before the vehicle was sold. Being a former Mazda salesman, I've never seen a CPO vehicle like this. So I was told by Ferman I should contact Naples and they should take care of it. When I called Naples Mazda the person who answered said a manager would contact me. I waited several hours with no phone call so I called my salesman there. He said they were investigating it and weren't going to do anything at this time for me. So I waited till the next day and never heard anything back so I contacted corporate Mazda. After several days of going back and forth Naples Mazda said they would not replace the rotors it was wear and tear on the vehicle. There is no way the rotors got warped and rusted that badly in a little over a month. Ferman Mazda even agreed with me about that. In the end, Mazda corporate gave me half the cost of repairs as a compensation on behalf of Naples Mazda since Naples Mazda refuse to do anything.

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Employees Worked With

Oscar Chavez

November 24, 2020

"John and Luis treated me very well and went above and..."

- mblock_99

John and Luis treated me very well and went above and beyond to get me in my new car. I appreciate all they did for me and would recommend them to anyone.

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Employees Worked With

Luis Cabezas , John Flanagan, Chad Snyder

October 31, 2020

"My experience was very good. John Flannagan was, and..."

- JesterManchester

My experience was very good. John Flannagan was, and continues to be, extremely helpful and always available to answer any of my questions. Everyone that I was.introduced to during the process were friendly and professional. Please excuse me for not rating all of these people. I don't recall all of them, so therefore unsure if I was in contact with them.

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Employees Worked With

N/A, John Flanagan

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Photos & Amenities

  • After Hours Drop-Off
  • Authorized Parts Store
  • Automated Car Wash
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Pet Friendly
  • Quick Lube
  • Shuttle Service
  • Television
  • Vending Machines
Naples Mazda, Naples, FL, 34109