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Naples Mazda - Service Center

Naples, FL

4.5
1,084 Reviews

1,084 Reviews of Naples Mazda - Service Center

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May 01, 2025

Waited for 3 hours and had to check with the staff about the progress of my maintenance - only oil change was performed for 3 hours even though I have specified brake pad change as well. More

by rumen_ji
Recommend Dealer
No
Employees Worked With
Roger Hess
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Hess
April 29, 2025

My only issue was I had. 9:15 appointment and I waited for the car. It didn't move or was looked at it for almost one hour. People who pulled in behind me seemed to betaken a More

by Johnapallante
Recommend Dealer
Yes
Employees Worked With
A young Lady. Quite nice very helpful
April 29, 2025

Good however they couldn't fix the head unit and no support from Mazda, sad to say. Disappointed with Mazda lack of support. More

by Sante Fe
Recommend Dealer
Yes
Employees Worked With
Maria
April 28, 2025

Friendly, professional, great communication, and always a pleasure. I will continue to have my car serviced there as long as Roger & Raquel work there. More

by MARI3
Recommend Dealer
Yes
Employees Worked With
Roger Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Hess
April 28, 2025

Complete lack of communication Dropped car @ 900 never heard a word till I called @ 130 still not looked at Called @ 245!for update told AREONNA busy would call back never heard Finally got ahold of her w More

by kuczka1967
Recommend Dealer
No
Employees Worked With
AREONNA Wilson
April 28, 2025

Waited more than 3 hours for a punctured tire fix and open recall update. No loaner car offered. More

by Ldelossantos
Recommend Dealer
No
April 28, 2025

María was amazing! Great service as always. Very welcoming, professional and friendly staff. Highly Recommended. More

by bonilla0721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
María
April 28, 2025

María was amazing! Great service as always. Very welcoming, professional and friendly staff. Highly Recommended. More

by bonilla0721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
María
April 27, 2025

Gave my wife her car back with the tire light on. We didn't bring it there with the light on and it didn't have a tire issue before you serviced it More

by sagoprim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Landi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nairoby Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danniela Alves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Hess
1.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Ryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2025

Service dept much better than any experience I ever had at this dealer Service was fantastic More

by DLADELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Hess
1
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