Naples Mazda - Service Center

Aniel was friendly, informative and knowledgeable. He went out of his way to assist in making me comfortable and kept me updated on status. He went out of his way to assist in making me comfortable and kept me updated on status. More

Always great service and friendly service personnel. Easy to get appointment, didn’t leave with vehicle as offer to upgrade lease to 2025 CX5!!!!! Easy to get appointment, didn’t leave with vehicle as offer to upgrade lease to 2025 CX5!!!!! More

Always a pleasure dealing with the service department at Naples Mazda. Roger is exceptional every time we are there. Would always recommend this dealership to others Naples Mazda. Roger is exceptional every time we are there. Would always recommend this dealership to others More

I ordered an oil change for 39. 95 with a coupon. Tax on 39.95 is 2.40 My bill was near 60.00 and above the amount authorized before the service. You should honor your advertisement; 95 with a coupon. Tax on 39.95 is 2.40 My bill was near 60.00 and above the amount authorized before the service. You should honor your advertisement; please explain. More

Friendly, professional tram at the service department. My first visit to this location and I was very pleased. My first visit to this location and I was very pleased. More

I had a dying battery and I was able to schedule an appointment with ease online. I was worried that the dealer wasn’t going to honor the fact that the car was still under warranty and I would have to appointment with ease online. I was worried that the dealer wasn’t going to honor the fact that the car was still under warranty and I would have to argue with them, but I was pleasantly surprised when I was told there would be no charge. I was happy that the dealer was honest and they were quick and communicative, and courteous. More

Mariano Garcia went above and beyond to make sure my A/C issue was resolved after my initial service appointment. issue was resolved after my initial service appointment. More

Mariano is a true professional, and was very knowledgeable and helpful He was easy to talk to and his follow up is perfect knowledgeable and helpful He was easy to talk to and his follow up is perfect More

Came back to check on vehicle status from oil change. I’m told it’s ready but never received a completed text like usual. Get in & car still says it’s due for an oil change, then I see the sticker wasn’t I’m told it’s ready but never received a completed text like usual. Get in & car still says it’s due for an oil change, then I see the sticker wasn’t changed. My husband checks the oil twice with the service advisor and it wasn’t changed, in fact probably not even moved from where it was left at drop off. I’ve bought 3 Mazda’s from there and always bought the maintenance plan. Very disappointed that someone would take advantage of customers like that. If they forgot my car, then they forgot, it happens, but to say service was done when it wasn’t is inexcusable. They took my car in right away & rushed it through, but I never received the usual video, nor the sheet that shows my tires, battery, etc. More

Dealer showed great attentiveness to the issue we faced with an engine light coming on. Apparently obscure codes were being thrown (which is not comforting for a new Mazda under 7,000 miles) and ultimately with an engine light coming on. Apparently obscure codes were being thrown (which is not comforting for a new Mazda under 7,000 miles) and ultimately had to pull the engine. The repair took longer than expected, but Naples Mazda kept on it until the issue was resolved. More