Naples Mazda - Service Center

Woman at the check in counter for the service department was kind, courteous, attentive, and when I asked her to please make sure I left earlier to make another appointment, she made that happen. was kind, courteous, attentive, and when I asked her to please make sure I left earlier to make another appointment, she made that happen. More

Always a pleasant time, I don’t have much contact with anyone but Jake and Matt, but they always go above and beyond what is expected. On a few occasion, I was taken care of bt others and have never had a anyone but Jake and Matt, but they always go above and beyond what is expected. On a few occasion, I was taken care of bt others and have never had a bad experience. I just bought my fourth Mazda, and I have all my service done at this dealership. More

The place was clean, had accommodations people were pleasant and fast service and the video was great pleasant and fast service and the video was great More

Very professional. The service advisor provided constant and accurate communication during my visit. Thank you The service advisor provided constant and accurate communication during my visit. Thank you More

MANAGER JAKE DAVIDSON WAS EXTREMELY HELPFUL. HAD A PROBLEM WITH MY KEY FOB AND HE FIGURED IT OUT. HAD A PROBLEM WITH MY KEY FOB AND HE FIGURED IT OUT. More

Matt was amazing and very helpful he took good care of me and my car. and my car. More

Quick and easy scheduling and drop off process. Recommended services explained in video of car being serviced. Will be back! Recommended services explained in video of car being serviced. Will be back! More

Good service however it took too long due to having to order filters etc. from distributors to deliver. Employees did a great job order filters etc. from distributors to deliver. Employees did a great job More

Didn’t get a printed receipt when I picked up my car last month; was told it would be emailed to me but it never was. While there I inquired about pricing for the garage door opener to be added to my car. Wa month; was told it would be emailed to me but it never was. While there I inquired about pricing for the garage door opener to be added to my car. Was told they’d email me the information about pricing; but never got that either. They were supposed to order a part for me. I’ve been waiting about a month, haven’t heard anything so I decided to call. After being left on hold for a lengthy amount of time, I was told it would be another two weeks for the part. I know it’s completely out of their control when parts come in. However a year ago this same thing happened with the service dept. for another part they were ordering for me. I waited over two months, and then had to call again to inquire. After I called, to inquire they told me it would be about a week later. If a part is taking months perhaps a phone call or text update to communicate. Otherwise, it feels like they forgot. As for the service people that work there, I like them all. They are all very nice and very kind. More