Naples Mazda - Service Center

Andrea was helpful with my vehicle servicing. My main issue was that she didn't respond to either a text or a voice message the second day after my car was in for servicing. Although I took the c My main issue was that she didn't respond to either a text or a voice message the second day after my car was in for servicing. Although I took the car in for what I thought was a brake problem turned into a lot of other issues. Normally the dealership would see a video taken by the mechanic showing what work should be done but I didn't get it because my phone refused to download a file from an unknown source. I saw the list of items recommended for immediate attention and had to decide quickly to have the work done. I agreed. Ultimately the repairs spread out over 3 days. The dealership did adjust the payment in consideration of the extra time involved. But suddenly when it came time to pay, I was informed that a 2.5% surcharge was being added to the bill because I was using a credit card. What's up with that? The bill was close to $2,000. I'm supposed to have a check handy to pay this charge? Were it not for the surcharge, I would have rated the dealership higher. More

The waiting area with tv and refreshments is very nice! The dealership is very clean, as are the restrooms! The dealership is very clean, as are the restrooms! More

Scott was very helpful and kept me informed about the progress of my vehicle. Great waiting area! progress of my vehicle. Great waiting area! More

Thank you to Scott Anderson and Chris Tidwell for your good service on my CX-90. The Walk Around report was a great feature of your service. I appreciated it! good service on my CX-90. The Walk Around report was a great feature of your service. I appreciated it! More

Absolutely crazy to force someone to pay $600. 00 to get a replacement key made. Also charging almost 2 hour’s labor for what the book calls for a 10 minute job. Now if this isn’t taking advantage 00 to get a replacement key made. Also charging almost 2 hour’s labor for what the book calls for a 10 minute job. Now if this isn’t taking advantage of the customer. I don’t know what is… More

Great place and very professional service team . .always there to take care of your need whether it be for service or sales the team there can’t do enough for you !! .always there to take care of your need whether it be for service or sales the team there can’t do enough for you !! More

Scott was very helpful and informative in regards to my repairs and concerns. He gave me updates during my wait and had a great attitude and personality. repairs and concerns. He gave me updates during my wait and had a great attitude and personality. More

I enjoyed timely service, comfortable environment and a thorough walk through of the recommendations for service. thorough walk through of the recommendations for service. More

Andrea Tercero is an excellent professional. She took charge of my automobile services & needs to the last detail with patients & professional manners. Thank you She took charge of my automobile services & needs to the last detail with patients & professional manners. Thank you More

I like the video report, is such a great feature. Customer service is on point. Customer service is on point. More