Naples Mazda - Service Center

Pleasant staff and timely service. Video explaining what was done and the status of my ties and fluids is very helpful Video explaining what was done and the status of my ties and fluids is very helpful More

Love how the tech took a video and describe the service that was performed to my car. that was performed to my car. More

Knowledgeable and courteous. Waiting room very comfortable with refreshments. Answered questions promptly and with good explanations. Waiting room very comfortable with refreshments. Answered questions promptly and with good explanations. More

Andrea was very helpful and knowledgeable at her job. She got me and Kwik and I was in and out within a half an hour that’s a record. She got me and Kwik and I was in and out within a half an hour that’s a record. More

2016 CX-9 signature 173,000 highway miles the car has only been to the dealership for all service!!! I am a fanatic with this car and love it . I was driving from New York to Florida for my yearly vac only been to the dealership for all service!!! I am a fanatic with this car and love it . I was driving from New York to Florida for my yearly vacation. I was almost off route 4 when my car overheated. I had it at my local dealer just before I left to have it serviced and all checked out. It started to overheat and I called Naples Mazda to see if they were open and could possibly fix it . They flushed the radiator and said the PCM needed a reprogrammed. The car worked for one day then the check engine light came on and car went into limp mode. I took it in again and now they said the battery cable was cut and the power control module needs to be replaced.they were nice enough to give me a loaner. My car overheated again on my way home to New York. With 100 miles left on my vacation. So the $1900 that you charged me did not fix the issue. Also the cover to the PCM part was missing and I will be calling for you to mail it to me . Now to my local dealer to see what is up with my car. More

Service to 2023 Mazda CX5. 8:30 am appointment, waiting for car. Service complete at 9:47 a.m., service did not notify, remained in waiting room until 11;30 expecting service 8:30 am appointment, waiting for car. Service complete at 9:47 a.m., service did not notify, remained in waiting room until 11;30 expecting service to let me know vehicle ready. Finally search lot for car, found and went to get paper work. Almost 2 hour excess wait time. More

I love my Mazdas. My first one saved my life in a crash. Well built car with great airbags. Now I’m a loyal customer. My first one saved my life in a crash. Well built car with great airbags. Now I’m a loyal customer. More

John was a terrific sales person. Very knowledgeable and the whole buying process was well handled Very knowledgeable and the whole buying process was well handled More

I was very please with the service I got from the service department thank you very much department thank you very much More

Another disappointing experience while servicing my Mazda. If you're not going to fix the car wash, then just remove the sign that was there several months ago. The number of cars surrounding the servi Mazda. If you're not going to fix the car wash, then just remove the sign that was there several months ago. The number of cars surrounding the service department was ridiculous. The UPS truck in front of me could barely make it through. My friend hit the curb trying to navigate her Tesla through the parking area. Having to deal with a non-human interface while setting up my appointment was awkward, with the robot not understanding what I was saying. Unimpressed. The follow-up email came from Roger Hess' email address, whom I've spoken to before. Yet, the email starts out with "This is Jake Davidson," and ends with "Travis Hines, Service Manager," Yikes. Not sure I want to continue doing business with this dealership, as I said to Roger last time. Oh...and two of the issues I brought my car in for were not noticeable to the mechanic. Oh well. Will be looking at getting out of my lease so I can get another vehicle from another dealership. More