Naples Mazda - Service Center

I was very please with the service I got from the service department thank you very much department thank you very much More

Another disappointing experience while servicing my Mazda. If you're not going to fix the car wash, then just remove the sign that was there several months ago. The number of cars surrounding the servi Mazda. If you're not going to fix the car wash, then just remove the sign that was there several months ago. The number of cars surrounding the service department was ridiculous. The UPS truck in front of me could barely make it through. My friend hit the curb trying to navigate her Tesla through the parking area. Having to deal with a non-human interface while setting up my appointment was awkward, with the robot not understanding what I was saying. Unimpressed. The follow-up email came from Roger Hess' email address, whom I've spoken to before. Yet, the email starts out with "This is Jake Davidson," and ends with "Travis Hines, Service Manager," Yikes. Not sure I want to continue doing business with this dealership, as I said to Roger last time. Oh...and two of the issues I brought my car in for were not noticeable to the mechanic. Oh well. Will be looking at getting out of my lease so I can get another vehicle from another dealership. More

Great service advisor. Did good job on repair Delivered on time. Nice job. I was pleased Did good job on repair Delivered on time. Nice job. I was pleased More

Awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome👍😊 awesome awesome awesome awesome awesome awesome awesome awesome👍😊 More

I do not know who Andrea is. I Did not have any contact with her. I Did not have any contact with her. More

. I just want to note that this was the worst experience I have ever had dealing with any service department. My appointment was set for 9am on 7/27 and I arrived 15 min early. My “advisor” was Rachael and I have ever had dealing with any service department. My appointment was set for 9am on 7/27 and I arrived 15 min early. My “advisor” was Rachael and when she checked me in I asked her if we can change a tire sensor as my tire light came on the day before my appointment. I also asked her if they could check my fuel filter as I bought the car used and I have noticed some issues with my car. She said she will let the tech know and get me quotes. At 11:30 am I was still waiting, I went and asked her the status and she walked back and spoke to the tech. She then advised me that it’s “one the lift now”. At 12:20(ish) she came to me and said that the service is just finishing up and told me that I would need a “brake flush” as she had told everyone else before me. I asked her about the tire sensor and fuel filter quote and she said “oh no they forgot, I can’t have them put it back up and give you a quote”. I said bo thanks as I had already been at the dealership since 8:45 am with a 4 year old. Now it’s 12:30 pm and a service advisor (male) came to get me to check me out. I explained everything to him and he looked over the paperwork and he stated that nothing was written for the tech to do other than a standard oil change. He apologized for this and asked if I could come back. I can’t just come back another day as we live out in the estates and it’s a drive for me to come into town, I have to plain a day to get other errands done. I didn’t leave the dealership until 12:40pm. I have to express my complete dissatisfaction. I can not believe the customer service and the lack of communication between staff and customer. More

Great service provided by the agents very happy with the results and the video that always got sent on each service results and the video that always got sent on each service More

Customer service was outstanding and it took a little longer for my oil and filter change. longer for my oil and filter change. More

They did a great job fixing my car. Andrea worked out my warranty and made prompt repair arrangements. I am very happy with the service. Andrea worked out my warranty and made prompt repair arrangements. I am very happy with the service. More

The service manager did not follow up on the tire that was ordered. I made the appointment and no tire . Also the loaner they gave me was dirty inside and out . . Andrea and Travis worked on making me ha was ordered. I made the appointment and no tire . Also the loaner they gave me was dirty inside and out . . Andrea and Travis worked on making me happy and completing the job . They were Great. More