Napleton Autowerks of Indiana

Outstanding Service Department! Junior and his team of service techs are an outstanding representative of your dealership and a powerhouse of knowledge! I felt my E55 AMG was in exc Junior and his team of service techs are an outstanding representative of your dealership and a powerhouse of knowledge! I felt my E55 AMG was in excellent hands when it came to diagnostics and recommended service; never pushy and always mindful of cost v need and performance! A truly TRUSTED advisor. He treated my car as if it was his own! Not only will I continue to bring my AMG and wife's benz to him for service but will highly recommend him to others! He is the RARE individual who not only CARES, but ENJOYS his work and it is reflected in the relationships he builds with Mercedes owners!! He made this visit easily the best service experience I've ever had with any car brand! Simply can't say enough good things about his interactions with me over the course of the week! More

Lady Service Advisor Luckily, Mr. Weissman was my Service Advisor. He was very kind and knowledgeable. My Dad was a Service Advisor for over 30 years, and Mr. Weissman rem Luckily, Mr. Weissman was my Service Advisor. He was very kind and knowledgeable. My Dad was a Service Advisor for over 30 years, and Mr. Weissman reminded me a lot of my Dad. He did not try to cheat me or sell me work I did not need. Everything recommended on the car was all by the book what Mercedes recommended. I will bring my car back to this Service Advisor whenever I need anything done to my car(Benny). The encounter I had with the female Service Advisor however was not so good. She was rude and very unkind as if me bringing my car in bothered her. I was grateful that Mr. Weissman came in and took care of me. More

Dead vehicle and was towed to closest dealership Excellent service, timely updates, sincere interest and help with problem solving warranty issues. Professional staff and friendliness from every emp Excellent service, timely updates, sincere interest and help with problem solving warranty issues. Professional staff and friendliness from every employee I came across at Napelton. More

Excellent service Best service I’ve ever received at any Mercedes-Benz location this far. Joseph provides top notch service. It was truly a pleasant excuse experience. Best service I’ve ever received at any Mercedes-Benz location this far. Joseph provides top notch service. It was truly a pleasant excuse experience. More

Great experience, the two salesman Juan Barnes & Jim Dwyer GREAT EXPERIENCE, I ALWAYS BUY MY CARS FROM THIS DEALERSHIP THEY ARE GREAT!!!!! THE TWO SALESMAN THAT HELPED ME WERE JUAN BARNES AND HIS PARTNER JIM D GREAT EXPERIENCE, I ALWAYS BUY MY CARS FROM THIS DEALERSHIP THEY ARE GREAT!!!!! THE TWO SALESMAN THAT HELPED ME WERE JUAN BARNES AND HIS PARTNER JIM DWYER, GREAT PEOPLE TO WORK WITH. More

Jim Dwyer was competent and very helpful. Everything from the test drive to the explanations to the trade-in went smooth and we got our vehicle promptly. The Volvo XC40 is such a fun car to d Everything from the test drive to the explanations to the trade-in went smooth and we got our vehicle promptly. The Volvo XC40 is such a fun car to drive and the T5 R-Design is outstanding. (look what it looks like in RED with the black trim)! More

Great People, Great Service Walking into Napleton is like walking into a friend's home. All of the people are so friendly and helpful that they feel like family. The service wa Walking into Napleton is like walking into a friend's home. All of the people are so friendly and helpful that they feel like family. The service was great, efficient and timely. Joe Durant is one of the best! More

I needed help and your dealership provided it I was just beginning a road trip when my car died right in front of your dealership. I had no appt. obviously . With special thanks to Brandan Lopez I was just beginning a road trip when my car died right in front of your dealership. I had no appt. obviously . With special thanks to Brandan Lopez who provided outstanding customer service by providing a ride to Enterprise rental car we were able to continue our trip. The vehicle repairs were completed by the time of our return More

Great Service I continue to bring my 2008 C300 Mercedes to Napleton auto because the service is great...It was required that my car be kept at Napleton for a couple I continue to bring my 2008 C300 Mercedes to Napleton auto because the service is great...It was required that my car be kept at Napleton for a couple of days but I was given a loaner car which was very much appreciated..My service advisor J. Giuliano (Junior) always looks out for me...He is the best!!!!..PS....My car drives like new!!! More

Service was quick I normally take my car to International Autos in Orland Park. They have changed but not for the better. So, I decided to make the trip to this deale I normally take my car to International Autos in Orland Park. They have changed but not for the better. So, I decided to make the trip to this dealership. Service was quick and they did not overcharge me for this visit. I will be returning to get my car serviced. The only issue that I had was the washing was not done very well. More