Napleton Autowerks of Indiana

Nightmare Service Department Service? You're kidding, right? Called and scheduled appointment. Car sat for 4 days, without it even being serviced. Mechanic didn't come in for the Service? You're kidding, right? Called and scheduled appointment. Car sat for 4 days, without it even being serviced. Mechanic didn't come in for the 4 days, they told me he was the only guy in all of their dealerships that could even service a Volvo. LIARS! They didn't even have the recommended oil for the service. We have 2 Volvo SUV and have had them dealer serviced for the last 10 years by others before we moved here. My advice, please listen to me, these people are incompetent. If you ever, ever, think of buying any vehicle from these people at any of their locations, you've heard it here as well as many other reviews, once you drive out the door you are on your own. Warranty or not. I don't think honesty is in their dictionary. Let the buyer beware. Or, let's say, let the buyer go somewhere else. More

Excellent dealership. Loving my new baby I had a wonderful experience buying my first Mercedez. Everyone was nice and professional. They went out of there way to make sure I had everything I I had a wonderful experience buying my first Mercedez. Everyone was nice and professional. They went out of there way to make sure I had everything I needed and that all my questions were answered. More

2015 Altima My wife and I had a real good experience with Napelton, and with Keith Supler, our salesman. Keith was knowlegable and very quick to get us out of th My wife and I had a real good experience with Napelton, and with Keith Supler, our salesman. Keith was knowlegable and very quick to get us out of the showroom and into a car. The whole experience was surprisingly painless thanks to Keith. More

Excellent Customer Service I had the pleasure of having Rick Behrens as my salesman, and there are not enough words to describe how professional,knowledgeable, and down to earth I had the pleasure of having Rick Behrens as my salesman, and there are not enough words to describe how professional,knowledgeable, and down to earth he was. I couldn't have asked for a better experience. I was referred by my nephew, (who was also a customer of Rick's), because he knew that I needed a vehicle. I went to the website and saw what I wanted and Rick, along with the Finance Manager, Tom made it happen. They were GREAT! On a scale of 1-10, they'd get a 20 hands down. Great place to find a car. More

Great Customer Service I went to Napleton not knowing if I was going to buy a car. Brandon Carter's customer service helped me decide quickly. I will definitely be back beca I went to Napleton not knowing if I was going to buy a car. Brandon Carter's customer service helped me decide quickly. I will definitely be back because of him. More

Lots of back and foth Process took longer than expected. Overall my experience was good. I would definitely recommend my salesperson Dan Dimitri. He earned his money on Process took longer than expected. Overall my experience was good. I would definitely recommend my salesperson Dan Dimitri. He earned his money on this purchase. More

My Schererville Napleton Experience My Salesperson was Dan Dimitri and I had been looking at Mercedes online for about a month trying to compare them with other dealerships, which doesnt My Salesperson was Dan Dimitri and I had been looking at Mercedes online for about a month trying to compare them with other dealerships, which doesnt really work because you need to be there. So my husband and I went looking. Upon arrival we met the GM, Roland who directed us to Dan. Dan was a nice and friendly guy who explained all the features that the vehilce we were looking at had to offer. Needless to say, after all was said and done, we purchased the GLA250 and could not be more pleased. The overall experience was fantastic, really. More

worst experience ever You won't believe what happend Terrible! ,The worst experience I had ever had I am a loyal customer at Napleton Mercedes located in Schererville In You won't believe what happend Terrible! ,The worst experience I had ever had I am a loyal customer at Napleton Mercedes located in Schererville Indiana I have purchased multiple vehicles from them including my ,1.Mercedes E350 , then another 2.E350 3.ml550,4.Nissian Altima 5. Volkswagen Beetle , 6.Acura CL 7.Volkswagon Routine 8. Lexus Rs 9.ml350.10 Honda.Accord. My -11th- car I bought was C300 i am so loyal of a customer I would pay the EXTRA money to have my car towed all the way to there dealer to get it fixed when it broke even though I was in Chicago or further away and there were multiple Mercedes dealers on the way I could have had my car taken to ,so recently my car broke down so I had it towed to there dealer they replaced the starter under warranty when I picked the car up , I drove down the road and noticed my whole steering wheel was shaking every which way so I called the service advisor right away Gary and explained to him that I don't think they put the car back together right after the repair , he told me "that's fine just bring the car by when you can" I explained to him I don't think it was safe to drive the car so later he called me said he can get me a loaner car so I had the car taken there again they looked at it again and told me I need a new steering Column i gave the car to them with no problems besides the starter when I picked it up the steering wheel was shaking and moving every which the vehicle was dropped off issuer free of steering they even marked it on paper that steering had no issues on this vehicle I put the car there in perfect condition with no mechanical issues they damaged my car there and now refuse to fix it I haves reached out to Mark and the GM Roland and they haven't even botherd to get back to me i reached out to MB and no one is getting back to me. I have gave all my business and my hard earned money to this dealership and I guess I don't even deserve as much as a phone call back from anyone I don't know what's worse how I was treated or that they damaged my vehicle and refuse to fix it and I'm stuck paying more for a rental car then my car payment is jaajaajaa@icloud.com More

Bad Business Practices Terrible experience with this dealership. I bought a 2011 Mercedes and during the negotiation of the price we agreed on a one price. When I was chec Terrible experience with this dealership. I bought a 2011 Mercedes and during the negotiation of the price we agreed on a one price. When I was checking paperwork later in the month after deal was done they wrote everything up for a higher price. I discussed with Sales Manager (Matt) and GM (Roland). Both were unwilling to revisit the mistake and as a result basically stole a few thousand dollars from me. Beware of bad business practices and make sure you double check any paperwork before signing. Better yet go to a different dealership. More

My service advisor was Armando Bautista. He was very professional and displayed a connection with his customers. All of my issues and concerns were addressed in a timely fashion. He was also full of ent professional and displayed a connection with his customers. All of my issues and concerns were addressed in a timely fashion. He was also full of enthusiam and appeared to love people and his job. Today we need people persons that go beyond their title to help a customer. I nominate Armando as Employee of the Month! Thank you, Rev. Char Bates More