Napleton Autowerks of Indiana

Lack of communication, transparency and genuine care was concern. No attention to the details for the buyer and their only priority was selling the car. Buying a car is a process. Buying anything that is a concern. No attention to the details for the buyer and their only priority was selling the car. Buying a car is a process. Buying anything that is an investment is about the experience. That experience involves the people you deal with each step of the way. Simply put, Napleton Schereville lacked the integrity and care for customer I was expecting. I recently leased a Volvo from them and was disappointed in the lack of care through the process. Overall, truly disappointed in lack of communication, transparency and attention to detail. Wish I would have simply bought elsewhere. Save yourself the trouble and buy from another dealership that puts the client first...not just the sale of a car. More

The folks at Napleton were easy to deal with. Very efficient and knowledgeable. A good experience for both of us. I would recommend them to anyone. efficient and knowledgeable. A good experience for both of us. I would recommend them to anyone. More

Making an appointment was easy, bringing my car in for service was flawless, getting my car after service was completed was satisfactory. No hassles, service personnel were polite and mechanic was effici service was flawless, getting my car after service was completed was satisfactory. No hassles, service personnel were polite and mechanic was efficient in his work. More

The guys at Napleton Mercedes are always great! Thorough and swift service, and I absolutely love the brand new show room! I felt like I bought a new car, instead of having my used one serviced!! and swift service, and I absolutely love the brand new show room! I felt like I bought a new car, instead of having my used one serviced!! More

Scheduled Maintenance The facility is very clean and the service department does what they can to provide additional savings on scheduled maintenance. Even though I booked The facility is very clean and the service department does what they can to provide additional savings on scheduled maintenance. Even though I booked my appointment three weeks in advance and requested that a loaner car be provided since the work was going to take most of the day, when I arrived they informed me that there were not loaner cars. They offered to reschedule or they could give me a ride home. I was more than happy to take them up on the offer of a ride home to Valparaiso and the gentleman that drove me home was absolutely delightful. They returned my car the next morning to my home all washed and ready to go. This turned out to be a better option since I did not have to return the loaner when my car was done. Thank you Napleton for the ride home and the car delivery. More

Great experience overall .. they are happy to work with you .. they answer all your questions .. explained everything ..Jim helped me out through all this process. you .. they answer all your questions .. explained everything ..Jim helped me out through all this process. More

I had the pleasure of doing business with Napleton Volvo recently and Vince and Mike made the whole experience easy and effortless Thank you Guys recently and Vince and Mike made the whole experience easy and effortless Thank you Guys More

Clean facility, friendly staff! Great customer service, wonderful test drive route, sales advisor Jim very friendly, knowledgeable and did everything ti keep me as a customer wonderful test drive route, sales advisor Jim very friendly, knowledgeable and did everything ti keep me as a customer More

treated very well I was treated very well and I don't have time to make any additional remarks. In fact had I known that I would have to give a 25 word review, I would I was treated very well and I don't have time to make any additional remarks. In fact had I known that I would have to give a 25 word review, I would have declined to respond at all. More

Tony, Vince and Brandon were great. They made the selection and purchase of our new vehicle easy and painless. Like a visit with old friends. selection and purchase of our new vehicle easy and painless. Like a visit with old friends. More