Napleton Autowerks of Indiana

⭐ 0 Star Review but it wasn’t an option! “Extremely Disappointed After Years of Loyalty” I’ve been a loyal customer of Napleton Autowerks in Schererville Infiana for nearly 10 years and “Extremely Disappointed After Years of Loyalty” I’ve been a loyal customer of Napleton Autowerks in Schererville Infiana for nearly 10 years and have purchased two Mercedes-Benz vehicles from them — first with Victor, and later with Juan. I’ve always done my service here as well, but after my most recent experience, I can confidently say I’ll never return or recommend this dealership again. When I bought my Mercedes (i took an Uber from Chicago to Indiana. It was (a GLC 250), it began shifting into neutral while I was driving, within the first week. I brought it in multiple times — at least five different visits, and they had my car for weeks — only to be told they couldn’t find the issue. Eventually, it turned out that a remote starter installed by the previous owner had caused major electrical damage, costing over $4,000 in repairs. I was extremely patient through all of this, trusting they’d do the right thing. Fast-forward to today (October 14, 2025). I brought my second Mercedes in for an A0 service. I was told the cost would be $385 plus tax, and I had a coupon to apply. When I arrived, I dealt with Jovan, who mentioned I might also need new tires. As he walked away, another staff member handed me a tire coupon, which was confusing since Jovan had already said they were not accepting service coupons. When I checked out, I tried again to use my coupon and was told by the cashier that they aren’t taking coupons for service — even though they literally sent me one in the mail. I asked to speak to a manager, but was told he’d already left. Jovan came out and repeated that they don’t take them. The whole situation felt unprofessional and inconsistent. What made things worse is that after I paid $426 (which seemed like just for an oil change), another salesman I believe named Dwayne approached me about buying a new car — at that point, I was already too frustrated to even consider it. I told him and Primo, who spoke with me outside, that this experience had cost them a loyal customer over a $150 coupon. Primo apologized and took my information, and a picture of my coupon saying he’d follow up — but the damage was already done. After nearly a decade and two purchases from Napleton Autowerks, I’m walking away completely disappointed. The lack of consistency, accountability, and respect for loyal customers is unacceptable. I’ll be servicing and purchasing my vehicles elsewhere moving forward. More

The Service Manager Joe Durant is one of the most disrespectful service department managers that I have ever had the opportunity to interact with. It is very sad and unfortunate that you find a organ disrespectful service department managers that I have ever had the opportunity to interact with. It is very sad and unfortunate that you find a organizations to find every excuse under the son to assist you and then when you call them out out in their upper management even the dealerahip's ownership treats you like garbage and do not care about anything regarding attempt to keep or retaining customers. The level of arrogance and lack of professionalism is complete in comprehensive. More

emeka GOOD FOR SALES. SERVICE EXPERIENCE AWFUL. COULD NOT EVEN CLEAN MY CAR ATER I HAD JUST SPENT OVER 3K ON A SERVICE, SAID THEY ONLY HAD 1 VALET, AND ACTED AS IF I WAS SERVICE EXPERIENCE AWFUL. COULD NOT EVEN CLEAN MY CAR ATER I HAD JUST SPENT OVER 3K ON A SERVICE, SAID THEY ONLY HAD 1 VALET, AND ACTED AS IF I WAS A NUISANCE, PITY THEY ARE THE ONLY DEALERSHIP CLOSE TO MUNSTER!!! More

GOOD FOR SALES. SERVICE EXPERIENCE AWFUL. COULD NOT EVEN CLEAN MY CAR ATER I HAD JUST SPENT OVER 3K ON A SERVICE, SAID THEY ONLY HAD 1 VALET, AND ACTED AS IF I WAS A SERVICE EXPERIENCE AWFUL. COULD NOT EVEN CLEAN MY CAR ATER I HAD JUST SPENT OVER 3K ON A SERVICE, SAID THEY ONLY HAD 1 VALET, AND ACTED AS IF I WAS A NUISANCE, PITY THEY ARE THE ONLY DEALERSHIP CLOSE TO MUNSTER!!! More

Always pleased with the excellent service from this great and friendly group. Quick efficient service. I received a cleaned car which is much appreciated. I would definitely recommend others to come here. and friendly group. Quick efficient service. I received a cleaned car which is much appreciated. I would definitely recommend others to come here. Thank you again. More

Great service. Reliable, trustworthy, knowledge and friendly staff. Great waiting room area and complimentary food and drinks. The staff goes above and beyond to satisfy customers! friendly staff. Great waiting room area and complimentary food and drinks. The staff goes above and beyond to satisfy customers! More

Jeremy Talbert is an excellent mechanic and the only one I will let touch my Benz. He is a true asset to your company!!! He need a raise!! I will let touch my Benz. He is a true asset to your company!!! He need a raise!! More

Always satisfied!!! I have said all I know to say. I am instantly waited on and do not have to wait . The waiting area is always clean. instantly waited on and do not have to wait . The waiting area is always clean. More

I was treated well and the wok done seems to be good. I had to wait 2 weeks to get in due not having a loaner car and the car wash wasn't very good, in fact it was lacking badly. had to wait 2 weeks to get in due not having a loaner car and the car wash wasn't very good, in fact it was lacking badly. More