Napleton Autowerks of Rockford

new car went in looking for a new car meet Jeff who was our sales person found a Forester we like and Jeff worked with his manager Bruce and we drove home our went in looking for a new car meet Jeff who was our sales person found a Forester we like and Jeff worked with his manager Bruce and we drove home our new Forester and we love it keep up the good work More

matthew great matthew listened and worked with us and did not pressure us in any way and made sure that we knew how to operate all the goodies that came with our i matthew listened and worked with us and did not pressure us in any way and made sure that we knew how to operate all the goodies that came with our impreza More

Tough credit with no attitude I have a tough credit situation and my friend who'd bought a car there told me to go there. I'd been to some car dealer before and they don't always t I have a tough credit situation and my friend who'd bought a car there told me to go there. I'd been to some car dealer before and they don't always treat people right when you tell them you have bad credit. Anyhow that wasn't what happen when we went to Napletons....all the sales people who helped us did good. My thanks goes out to mr Scott, Charlie and jeff. Thanks for being real with us More

Great Sales Experience We worked with "J.R." Henry and he was a delight. When we didn't find what we were looking for online it gave him and idea of what to look for. Su We worked with "J.R." Henry and he was a delight. When we didn't find what we were looking for online it gave him and idea of what to look for. Sure enough, he found the right car for us. The other stores we went to weren't trying to sell us anything, but he was willing to work with us and he knew his stuff. afterwards he went the extra mile to make sure that the front license plate was installed after the sell was complete and everything was in tip top shape. No regrets. More

Buying a Subaru is a great experience! I walked into Napleton's from a referral from a friend, and was simply looking to compare different SUV's. After driving an Outback I was offered a v I walked into Napleton's from a referral from a friend, and was simply looking to compare different SUV's. After driving an Outback I was offered a very fair trade on my vehicle and a deal that I couldn't refuse! Mike Price is extremely knowledgeable, a sincere professional, and made purchasing this vehicle effortless. He is by far the best car salesman I have ever dealt with. I will return to Napleton's to deal in the future. More

Best car buying experience Mike has been the best car salesman I've dealt with. The finance guys were able to get us a great interest rate given the circumstances and the dealer Mike has been the best car salesman I've dealt with. The finance guys were able to get us a great interest rate given the circumstances and the dealership weee very reasonable with the pricing of the vehicle! Will be shopping again with napeltons More

Seamless Process My fiancé and I recently worked with Mike Price and Napleton to purchase our first vehicle together. The entire process was incredibly seamless. Onc My fiancé and I recently worked with Mike Price and Napleton to purchase our first vehicle together. The entire process was incredibly seamless. Once we decided on the vehicle that we wanted, it only took a single trip to the dealership and not even an hour and a half to drive off the lot with our new vehicle. Even though we live in Chicago, our experience at Napleton made the trip to Rockford entirely worth it. More

Great Service And Employees I am very happy with the level of Service I received from JR Henry. He was very helpful with finding the right car for me and my husband. He took the I am very happy with the level of Service I received from JR Henry. He was very helpful with finding the right car for me and my husband. He took the time out to find exactly what we wanted. He was very patient, kind. The entire process was smooth and easy. Thanks again JR. Hands down best sales man and Dealership to deal with. Very Pleased!!!!!! More

Couldn't find problem other shop did still paid $220!! I went in for a clunk which they could figure out the problem. They had the car for 5 days. The service charge fee was not stated to me when I dropp I went in for a clunk which they could figure out the problem. They had the car for 5 days. The service charge fee was not stated to me when I dropped off the vehicle. They stated all the transmission sensors went on. Another mechanic at a different dealership said that was very odd for ALL sensors to go on. The different mechanic figured out the main issue and the he clunk WITHOUT charging me a fee. The service department acted like they did not know anything about helping me out with the diagnosis fee. Talk to general manager and he said, we will not refund your fee, period. Very fake kindness, rude management. It's said that I bought the car there 8 years ago. Go would recommend not going there for any reason especially service. More

Nice people, but dealer policies treat you like a criminal I wanted a very specific Subaru, and was willing to travel to get it. I found it at Napleton Subaru in Rockford, IL. Since it was a 4-5 hour drive for I wanted a very specific Subaru, and was willing to travel to get it. I found it at Napleton Subaru in Rockford, IL. Since it was a 4-5 hour drive for me to get there and I worked the next few days, I asked if I could give them a $500 deposit with a credit card to hold the car for me for a few days. They would not. Their policy is only to allow a deposit at the end of the day to hold it until the end of the next business day. Luckily the car was still available when I had my next day off. They insisted I pay for the car with a cashier's check, not a personal check, so I came with the necessary cashier's check. But they also required me to fill out a loan application, in case the cashier's check might be a forgery. This seemed absolutely ludicrous to me, but was the only way they would let me buy the vehicle. I found this terribly offensive, and when Subaru finance called me at home the next day for more details about my credit application and I told them I didn't need it, that the dealer had required it even through I was paying by cashier's check, Subaru said they had never heard of such a thing and cancelled the application. Then when the entire transaction was complete, I was offered the extended warranty on my used Subaru. Never in all of the conversations I had had over the phone or the several hours I was there did anyone even mention it before. And I had to make a decision to purchase it within about 5 minutes or it was no longer an option. And that they would take a personal check for. I declined, since I don't like high pressure sales, nor did I like how they handled it. It seems to be their policy, since the person who offered it to me assumed that no one had ever mentioned it to me before. I have purchased two vehicles that required me to fly to another state to pick them up. Both of those dealers held cars with a $500 credit card deposit and let me pay by personal check. Napelton told me that their policies were normal when buying a car out of state, which has not been my experience. The people were all friendly, but the dealer policies seem to be designed for working with criminals. I would absolutely never send anyone to buy a car from them. I have asked around and no one I know has ever had a buying experience like this. More