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Napleton Buick GMC

Crystal Lake, IL

Overview
Employees
Reviews
Vehicles
4.8
416 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 416 reviews

March 19, 2025

Our salesman Ryan English was amazing. He met all our expectations in finding the right car for us. Did great job teaching us how to use all the new car features. What we did not like is More

by Rich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan English
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2025 -

Napleton Buick GMC responded

Rich, we're delighted to hear that Ryan met your expectations at Napleton Buick GMC Crystal Lake and helped you find the right car. We appreciate your feedback on the closing process and will work on improving it for future visits. Enjoy all those new features!

March 17, 2025

Everything was handled to my satisfaction and the service agent made the entire experience hassle free. More

by markmatenaer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santo Voiculescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jen Collins
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Mar 18, 2025 -

Napleton Buick GMC responded

Mark, we're delighted to hear that your experience was hassle-free at Napleton Buick GMC Crystal Lake. Thank you for sharing your satisfaction with us!

March 15, 2025

I came and get my car I was in and out thanks to the Nice Gentleman’s that helped me which was Christian Darien and Freddi More

by Johnsonlatiffany
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Freddi Alvarado
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Mar 17, 2025 -

Napleton Buick GMC responded

We're delighted to hear that Christian, Darien, and Freddi made your visit quick and efficient at Napleton Buick GMC Crystal Lake. Thank you for sharing your experience with us!

March 12, 2025

I worked with Nick in sales and Erick the finance manager. What an amazing, seamless and smooth experience I had purchasing my car. I will definitely be referring people to this dealership and specif More

by Fatima Issa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erick Orellana, Nick Durband
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Mar 12, 2025 -

Napleton Buick GMC responded

Fatima, thank you for sharing your experience with Nick and Erick at Napleton Buick GMC Crystal Lake! We're delighted to hear that everything went smoothly. We appreciate the referrals and look forward to serving you again in the future!

January 18, 2025

I recently bought a car from Napelton in Crystal Lake. I had a Great Experience Thanks to Ryan and team Napelton. I would definitely recommend them. More

by Nana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan English
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 04, 2025

Friendly, professional service that is very, very reasonably priced. They also have a nice customer waiting area with popcorn, choice of coffee, comfortable couches and a TV. More

by LaCrosseGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 03, 2025

Fantastic experience! !! Michael Bell took such good care of me. He is the best ever!!!!!! More

by Hsliebetrau
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Bell
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January 03, 2025

Napleton was great and good to work with. Received a fair price and no pressure for anything else. Would buy again More

by Bfotre43
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Freddi Alvarado
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December 16, 2024

Great people and easy to work with. Happy with purchase. I will buy from again More

by Ted
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Durband
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December 03, 2024

Mike Bell did a wonderful job in presenting all the options available. He made the experience very easy and pleasurable. Great employee! More

by Zinral
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Bell
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