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Napleton Buick GMC
Crystal Lake, IL
422 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 422 reviews
February 07, 2026
My appointment was as on time and the service was performed promptly. No sales pressure. Overall good experience. performed promptly. No sales pressure. Overall good experience. More
by jerryjay49
Employees Worked With
February 06, 2026
Steve was great. Service was quick. Will return to the dealership for future services on my Buick. Service was quick. Will return to the dealership for future services on my Buick. More
by kllwlkr
Employees Worked With
January 31, 2026
My husband and I bought a used vehicle here and had a very good experIence with Ryan and the staff. They were patient, professional and very helpful. very good experIence with Ryan and the staff. They were patient, professional and very helpful. More
by jamie.delacruz1
Employees Worked With
Ryan English, Christian Leon
January 28, 2026
First time experience with Napleton was very good. We worked with Freddi Alvarado, who was extremely helpful, informative, and patient with all our questions and indecision. Unlike other dealerships t We worked with Freddi Alvarado, who was extremely helpful, informative, and patient with all our questions and indecision. Unlike other dealerships that we visited, Freddie was very knowledgeable able about all the features of the cars we looked at, even a car of a different brand. Overall a very good experience. More
by rlnoonan
Employees Worked With
January 28, 2026
Napleton Cust Service has been excellent the 2 times I took my vehicle in. I like how they check everything out not just the problem. The service dept. team are phenomenal. The problem was fixed and my S took my vehicle in. I like how they check everything out not just the problem. The service dept. team are phenomenal. The problem was fixed and my SUV is in great shape today. Thanks for the great service Garrett. Thanks Napleton! Mary Wyatt 👍🏻 Jan 27,2026 More
by Mary
Employees Worked With
Garrett (5 Stars)
January 24, 2026
Steve at GMC provided outstanding service, clear communication, fast turnaround, and cared about my vehicle. communication, fast turnaround, and cared about my vehicle. More
by c.hardy608
Employees Worked With
January 23, 2026
Nick was very knowledgeable and helpful. The newer cars have many bells and whistles; Nick was very instructive and patient as we tried to comprehend all the high-tech features. Would recomm The newer cars have many bells and whistles; Nick was very instructive and patient as we tried to comprehend all the high-tech features. Would recommend Napleton dealership to anyone and highly recommend Nick Durban, he knows his vehicles. More
by e1331c
Employees Worked With
Nick Durband
