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Napleton Buick GMC

Crystal Lake, IL

Overview
Reviews
Vehicles
3.4
269 Reviews
Call Dealership (815) 477-8600

6305 Northwest Hwy

Crystal Lake, IL

60014

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Showing 269 reviews

October 18, 2021

Quality work - work done as promised.. Great system to keep you updated as work is being done. More

by Ted
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Geaney
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Helpful
October 13, 2021

Very courteous, prompt and efficient, beginning with making appointment and customer service. Car was cleaned inside and out. More

by tmleineberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
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Helpful
October 11, 2021

Finds issues and doesn’t fix them if it does suit them. Told me won’t cause issues but didn’t have the issue when it was purchased. More

by Pitmaster
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Todd Morrison
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Helpful
October 11, 2021

Was pleased with the customer service & the time frame the work got done in. Free car wash was a plus. More

by kbirm17
Recommend Dealer
Yes
Employees Worked With
Dan Geaney
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Helpful
October 11, 2021

Schaumburg gmc tried to fix problem within 3 days problem comes back tried 2 or 3 times to fix .take in to crystal lake gmc found problem right away and fixed it More

by johnmc5762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel
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Helpful
October 05, 2021

It's the only "home" my LaCrosse has been serviced at. It's been 10 years now More

by Suellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel, Dan Geaney
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Helpful
October 04, 2021

Excellent service! Prompt courteous attention, nice waiting area. Vehicle was delivered as promised. Technician’ video of the inspection and recommendations was EXCEPTIONAL ! More

by dachanzar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel, Dan Geaney
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Oct 04, 2021 -

dachanzar responded

Excellent service! Prompt courteous attention, nice waiting area. Vehicle was delivered as promised. Technician’ video of the inspection and recommendations was EXCEPTIONAL !

Helpful
October 02, 2021

Beep beep! Who needs a ride?! Andrew was a pleasure to work with, such a smooth experience, and thrilled to have my new car!! More

by Mandyhansen0227
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Dodd, Jeff Holland
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Helpful
October 01, 2021

From the time I walked in the door, to the consistent communication throughout the repair process, the service team did a terrific job! I highly recommend! More

by Garcarcha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Jim Sprandel, Dan Geaney
Report | Print
Oct 01, 2021 -

Garcarcha responded

From the time I walked in the door, to the consistent communication throughout the repair process, the service team did a terrific job! I highly recommend!

Helpful
September 29, 2021

Love my Buick and the dealership and the convenience of having the pick up service when the leave me a loaner for service. More

by Jsparkia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Geaney
Report | Print
Helpful
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