Napleton Clermont Chrysler Jeep Dodge - Service Center

I would like to say an special thank to Tom Russo and Mr. James at Napleton Dodge dealership in Clermont on Highway 50, because he took his time and patience to figure it out how to install the stem valve in James at Napleton Dodge dealership in Clermont on Highway 50, because he took his time and patience to figure it out how to install the stem valve in my dually pickup truck 3500 I am a wheelchair vet and is no very easy for me to fix those thing by my self alone. Those valves is not plug and play it takes time and professional experience like Mr. James has to properly install those stem valves. Dodge Ram the manufacturer did not make easy at all when make this stem valves, But Mr. James fixed it all. Thanks again Napleton Dodge dealer for having a professional guy like Mr. James More

Jared Brochok is most informative and helpful. While we waited for our Alfa Romeo to be service, he kept us updated. Thank you very much for your attention to details, Jared!! While we waited for our Alfa Romeo to be service, he kept us updated. Thank you very much for your attention to details, Jared!! More

Sales department was great. Service department is awful. I made an appointment over the phone to have my U Connect device updated. Over the phone, the rep asked me if I would be Service department is awful. I made an appointment over the phone to have my U Connect device updated. Over the phone, the rep asked me if I would be dropping the car off or waiting on the car. I specifically told her I’d be waiting. I get to my appointment and was told I had to leave it for 24 to 48 hours. Okay, if that’s the policy, I get that, but when I made the appointment that information was not provided. Aside from that, a software glad on a U Connect is a 15 minute process. I live an hour away, so this was a major inconvenience. I talked to the service manager and have never encountered a ruder individual in a customer service position. Needless to say, they have lost a customer for life. Back to Bill Bryan Dodge where they are up front about service expectations and always polite. More

Purchased new 2022 Ram 1500. There have been several issues with the service. 1. The tire pressure sensor was causing an error message. I brought it to Napleton’s attention an There have been several issues with the service. 1. The tire pressure sensor was causing an error message. I brought it to Napleton’s attention and they said they would check the tire pressure. I explained that the pressure was good and they did nothing to fix it. 2. The rear window leaked and I made an appointment and took the truck in and dropped it off to get it replaced. I was told it would take about three hours. After about five hours I received a call saying that they did not have the time to fix it that day and to come get the truck. I was told I could schedule the repair person to come to my house and replace the window. I scheduled the repair and the repair person was 4 hours late and after the repair was completed I noticed scratches on the back of the cab on my brand new truck. 3. A paint touch up kit came with the truck when Ipurchased it. I later found out that the wrong color was provided. I asked if I could just bring in one they provided with the truck and swap it for the correct color. When I brought it to the attention of the dealer I was told that they didn’t have the correct color in stock and if I brought the paint that I had to them they would order the color I needed. It is a 30 mile round trip to Napleton. So I asked if they could have the paint delivered to my house and they told me no! They expect me to drive 60 miles to correct their mistake. I have had to make 4 trips to Napleton for service repair issues in the first year of ownership and they want me to make two more. That would make it 360 miles driven to Napleton to correct their issues. Napleton has done nothing right since the sale. On top of all that they send out surveys after the service and when I gave them honest feedback I received calls from the personnel blaming me for impacting their bonuses and reviews with my survey inputs. More

Editing to add: I took my car to another shop. They quickly found the issue was due to a faulty ignition switch. They repaired it, and the van runs perfectly. Napleton has refused to work with me They quickly found the issue was due to a faulty ignition switch. They repaired it, and the van runs perfectly. Napleton has refused to work with me in terms of reimbursement, so I’m out thousand due to their lousy work. Original: This place is a nightmare. I brought my car in because I had trouble getting it to start. I had an appointment for Tuesday at 9:30am. They didn't even start looking at it until Thursday. They told me they couldn't replicate the problem, but it was likely the fuel pump, and recommended it replaced. I asked if they were sure it was the fuel pump and not electrical, they said absolutely, so I okayed the $1800 repair. They told me to come pick it up, and literally as soon as I got it home, it wouldn't start again. I made another appointment, dropped it off on Tuesday. I showed them video and sent it to them via email of the problem. They didn't look at it until Thursday, and said they couldn't replicate the problem. This is where it gets fun. I asked them then if they'd buy it. They transferred me to sales, who said when they plugged it in, so many problems showed up that it would be too expensive to repair and sell, so the best they could do was offer me $1,000 and sell it at auction. Remember, the service department told me no codes were popping up and it was fine. At that point, the red flags were just waving around, so I said I would just pick the vehicle up. I drove it right to another shop. I emailed the dealer explaining the above and asking for a refund. Brian Hessler called me back and said I needed to bring it in for a third time. When I said I was uncomfortable because of the many reasons listed above, he said there was nothing he could do for me reimbursement wise since there's no proof of a problem. My husband and I were actually on the lot looking at a Dodge Challenger they had for sale, but now there is no way I'd ever do business with this dealer again. More

Very poor at best on communication. I have a truck under warranty with a safety issue ( ABS/ traction control module).Part was order in October and I was told 2 weeks. No phone call or I have a truck under warranty with a safety issue ( ABS/ traction control module).Part was order in October and I was told 2 weeks. No phone call or communication so I called end of November and was told now possibly mid January and its not confirmed. Nice to know when I bought this truck that I wouldn't be able to use it. Never Again Dodge!!! Straight junk. Should of stuck with Ford!!! 2006 F250 with 468000 miles and runs like a champ. More

Took car in to get fixed $1200 later leaking oil xx engine light is on again and no one will call you back this by far very disappointing and they don't care even service manager won't call you back engine light is on again and no one will call you back this by far very disappointing and they don't care even service manager won't call you back what's his function? More