Napleton Downtown Chevrolet Buick GMC

We had a transmission issue with our brand new Terrain (bought in WI) and were 300 miles from home. Todd, Jim, and Roman took care of us from the moment we arrived. Everyone was incredibly kind and help (bought in WI) and were 300 miles from home. Todd, Jim, and Roman took care of us from the moment we arrived. Everyone was incredibly kind and helpful, getting our situation diagnosed and into another vehicle (Thanks, Joe!) so we could continue on our journey. Throughout the repair process they kept us informed of the status of the vehicle. We cannot say enough about how wonderful the staff were, all of them, addressing our issue immediately upon arrival, and working with us to resume our trip. Highly recommend Napleton GMC!! More

Were Very Professional On Time Very Polite Were told 1 1/2 hour wait time on point! 1/2 hour wait time on point! More

Todd was very professional. He was very informative about, how long it will take and what was being dome He was very informative about, how long it will take and what was being dome More

Service began the moment I walked through the door. I was pleasantly impressed with Todd I was pleasantly impressed with Todd More

Friendly techs and I appreciate the great service that I received. The wait for the maintenance to be completed wasn't bad at all. I have been coming to this location for many years and I still enjoy the s received. The wait for the maintenance to be completed wasn't bad at all. I have been coming to this location for many years and I still enjoy the service I get. More

I haven’t had any problems with Napleton Downtown. The staff in service has been nothing but great from start to finish!!!! The staff in service has been nothing but great from start to finish!!!! More

This dealership is convenient for my use. I always establish a good rapport quickly with the service personnel I always establish a good rapport quickly with the service personnel More

He disappeared and I waited 2 1/2 hrs for oil change. Valet brought car to me no contact with service person. Will NOT return here Valet brought car to me no contact with service person. Will NOT return here More

The individual dealers are respectful and seem to know what they’re doing, but the overall system seems not to be as organized as it could be. what they’re doing, but the overall system seems not to be as organized as it could be. More

Very professional and fulfilled all my needs. He went above and beyond to get the car I wanted by driving to a partner site because I wanted a certain color. He went above and beyond to get the car I wanted by driving to a partner site because I wanted a certain color. More