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Napleton Downtown Chevrolet Buick GMC

Chicago, IL

4.5
1,062 Reviews

2720 S Michigan Ave

Chicago, IL

60616

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Showing 1,062 reviews

June 25, 2025

Went in to see about a slow leak on passenger side rear tire- turns out it was nail in the center of the tire. Todd had me in/out within an hr as promised-as a walk in. Always courteous, friendly, informed More

by Deontaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
June 24, 2025

Staff was very friendly & helpful. Ricardo gave me a great experience buying my first car. I would definitely recommend & go back in the future. More

by williamspearlene1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Jaime
Jun 24, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Williams, we're happy to hear that Ricardo and the team at Napleton Downtown Buick GMC made your first car-buying experience a memorable one. Thank you for recommending us, and we look forward to seeing you again in the future!

June 23, 2025

I had my tired plugged at this dealership and they were very professional and timely More

by Ntleontyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuevas
Jun 24, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

It was our pleasure to assist you! Thank you for choosing Napleton Downtown Buick GMC and for sharing a review. Drive safely!

Jun 24, 2025 -

Ntleontyne responded

Thanks

June 21, 2025

Napleton is Average I wasn't pleased with Todd who serviced my Vehicle. After waiting an extended time which I was fine with knowing from previous Maintenance. He however, did not come and Notify Me m More

by nareene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
Jun 23, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

I apologize for the lack of communication during your recent visit. It's important to us that our team keeps you informed throughout the service process, and I'm sorry we fell short this time. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Please reach out directly tochicagofeedback@napleton.autos - Napleton Downtown Chicago

June 15, 2025

Clean staff very professional. Very knowledgeable and helpful. Felt positive vibes. Would definitely recommend to a friend. More

by markcollins828
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael
Jun 16, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for the glowing review! We're delighted to hear that our team at Napleton Downtown Buick GMC provided a professional and positive experience. We appreciate your recommendation and look forward to serving you again in the future!

June 13, 2025

Beautiful service Will see you guys on my next service date, until then have yourself s a wonderful day. Thank you. More

by wharrylawrence05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuevas
Jun 13, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We're delighted to hear you had a great experience with us at Napleton Downtown Buick GMC! We look forward to seeing you again on your next service date. Have a wonderful day as well!

June 13, 2025

I came in for a door handle issue at 7:30am and expected it to require a special part order which, in fact, it did. While I was waiting, they emailed me that the coolant, and tires needed replacing and prov More

by richcassin
Recommend Dealer
No
Employees Worked With
Manny Diaz
Jun 16, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

I'm sorry to hear about the miscommunication and inconvenience you experienced. It's disappointing that we didn't meet your expectations regarding the additional work on your car. Please reach out so we can address this situation properly and ensure everything is resolved for you. Please reach out directly to chicagofeedback@napleton.autos. - Napleton Downtown Chicago

June 10, 2025

The experience was great. The staff was friendly, the service was quick, and everything was explained clearly. Highly recommend! More

by japhet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuevas
Jun 10, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We're delighted to hear you had a great experience with our friendly team at Napleton Downtown Buick GMC! Thank you for recommending us, and we hope to see you again soon.

June 07, 2025

I took my car in because it was making noises when I drove it I waited 4 hours for them to tell me what could be the issue after I had to remind them that I was there. Miraculously they said they could More

by nekiicannady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Morrison
Jun 11, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We're sorry to hear about your experience. It sounds like we missed the mark on both timely service and communication, which is not what we strive for. We would like to assist you in resolving this issue. Please reach out directly to chicagofeedback@napleton.autos - Napleton Downtown Chicago.

June 07, 2025

I always have a pleasant experience with this dealership. They are always courteous and respectful. They communicate about the status of your vehicle at the beginning. It’s always clean and peaceful in the w More

by msdoctor74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Acre
Jun 09, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your experience with Napleton Downtown Buick GMC! We're delighted to hear that our courteous service, clear communication, and convenient weekend hours have made a positive impression. We look forward to welcoming you back soon!

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