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Napleton Downtown Chevrolet Buick GMC

Chicago, IL

Overview
Reviews
Vehicles
4.5
1,073 Reviews
Call Dealership (872) 225-3620
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2720 S Michigan Ave

Chicago, IL

60616

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Showing 1,073 reviews

July 11, 2025

Excellent customer service Hector kept me informed. The person who sold me the car even stopped by to say hello. I love Napleton More

by Sashford55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuevas
Report | Print
July 10, 2025

I have used this dealership for the last year getting my Tahoe 2022 serviced. They are great and I fully recommend using them. More

by nicks.pawl_80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuevas
Report | Print
Jul 10, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We are happy to have you as a repeat customer! Thank you for choosing Napleton Downtown Buick GMC and highlighting the great work of our team.

July 10, 2025

Received my car on time. No problems and with courteous I have been going to this dealer for all my car service. I haven't experienced any problems More

by thurmanj5323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Jul 10, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your great review of the team here at Napleton Downtown Buick GMC!

July 09, 2025

Service Department was very welcoming, friendly and professional. I received updates throughout the entire process. More

by slm656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
Report | Print
Jul 10, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your review! We are happy to hear that our team took such great care of you and we hope to welcome you back to Napleton Downtown Buick GMC in the future.

July 07, 2025

Very good experience the technition advisor did what he said he do, had my car serviced in an hour, so far so good cleaned it and overall great experience. More

by titoreno7600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know which one.
Report | Print
Jul 08, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for choosing Napleton's Downtown Buick GMC and for sharing your experience! We are happy to hear that our team took such great care of you and your car.

July 03, 2025

Great service representative. He was friendly and explained everything to us. The representatives name is Todd Morrison. I will always ask for Todd. More

by csmithel54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
Report | Print
Jul 07, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing this great review of Todd and the team! We appreciate your business and we hope to work with you again at Napleton's Buick GMC

July 02, 2025

Finally addressed problem after several visits Should have been resolved from first visit About Time More

by rrickmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuevas, Manny Diaz
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Jul 03, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We appreciate your patience and feedback. We're glad to hear the issue was finally resolved at Napleton Downtown Buick GMC. If there's anything else we can do for you, please let us know!

July 02, 2025

Very informative they take there time and answer all your questions and give you advice on what to do i just wish they send out more coupons on there Services More

by MS LADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
Report | Print
Jul 03, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your experience with Napleton Downtown Buick GMC! We're glad to hear our team was informative and attentive. We'll definitely take note of your suggestion about sending more service coupons. We appreciate your feedback!

July 01, 2025

Very friendly, clean, explain things to me I asked about my car things need to be done More

by CAT.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuevas
Report | Print
Jul 02, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

There is nothing better than a great review. Thanks for giving Napleton Downtown Buick GMC your business!

June 30, 2025

This is my third Hyundai Santa Fe that I’m purchasing from this dealership and this sales person was really awesome. I knew what I wanted. He knew what I wanted. He got what I wanted and it was smooth sa More

by trineda_matthews
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Jaime
Report | Print
Jul 02, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We're thrilled to hear that your third Hyundai Santa Fe purchase with us at Napleton Downtown Buick GMC was smooth and efficient, Trineda! It's great to know our team understood your needs and made the process seamless. Thank you for choosing us again, we appreciate your loyalty!

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