Back

Napleton Downtown Chevrolet Buick GMC

Chicago, IL

4.6
1,189 Reviews

2720 S Michigan Ave

Chicago, IL

60616

Directions

By Type

Showing 1,189 reviews

January 23, 2026

I really appreciate the patience of Allen. He is very knowledgeable of different cars and it helped me a lot. Thank you again. More

by rpegues1994
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Washington
Jan 23, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for choosing Napleton Downtown Buick GMC and for sharing your experience! We're happy to hear Allen was so helpful.

January 22, 2026

Horrible experience! This is the 2nd time I’ve experienced horrible service, especially from the service rep Mike Olsen. Communication is horrible my vehicle was kept for More

by Chanel W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Olsen
Jan 26, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Chanel, we are truly sorry to hear about your negative experiences and the communication issues you faced. We pride ourselves on providing timely and efficient service, so it's concerning to hear that we fell short in this case. We would appreciate the opportunity to discuss your concerns further and see how we can rectify this situation. Please reach out directly to chicagofeedback@napleton.autos - Napleton Downtown Chicago.

January 20, 2026

I had a wonderful experience at Napleton Downtown. My salesperson Eric was awesome! He made sure I was well taken care of. He didn’t pressure me and guided me through the whole process. I appreciated More

by Brittaneicain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric
Jan 21, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Brittanei, it's wonderful to hear that Eric provided such a supportive and patient experience. Thank you for recommending Napleton Downtown Buick GMC and our team!

January 19, 2026

Todd was great with taking care of my truck, as well as things I needed to take care on my truck. He was accurate on his timeframe and when I should expect to get my truck back. Also he explained things to More

by Bernice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
Jan 20, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Hi Bernice, thank you for sharing your positive feedback about Todd's work on your truck. We truly appreciate your business and we look forward to seeing you again at Napleton Downtown Buick GMC!

January 17, 2026

Great facility and the staff are fantastic! I always get great service and pricing from Napleton More

by amacc02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
Jan 19, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for leaving Napleton Downtown Buick GMC your positive feedback!

January 15, 2026

I appreciate all employees there and the service dept is great.love it love it More

by Jefferymason50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Jan 16, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for the positive feedback, Jeffery! We're glad you appreciate our employees and the service department at Napleton Downtown Buick GMC. We're happy to hear you love it!

January 14, 2026

Great Service, Nice Waiting area, everyone had a nice attitude, and they finished my car quick More

by sych71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Michael Acre, Manny Diaz
Jan 14, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Thanks for the great review of Napleton Downtown Buick GMC!

January 13, 2026

Great experience! Andrell is a Phenomenal Sales Associate! Good interpersonal skills, professional & knowledgeable about the business! Haggle free process, comfortable More

by Limarcus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gentleman in the Finance Department , Andrell Draper
Jan 14, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Limarcus, we're glad to hear Andrell made your car-buying experience smooth and efficient. Thank you for choosing Napleton Downtown Buick GMC and for sharing your feedback!

January 11, 2026

Excellent service from start to finish. Will be back to this establishment. Todd was very helpful and got my oil change completed in under an hour on a Friday (late morning)! More

by chellet71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
Jan 12, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for choosing Napleton Downtown Buick GMC and sharing your experience with Todd and the team! See you next time!

January 10, 2026

Great placgo locatione to do business with will return again to do business nice location go location More

by Money norm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Cardona, Hector Cuevas
Jan 12, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for choosing Napleton Downtown Buick GMC! We look forward to welcoming you back.