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Napleton Downtown Chevrolet Buick GMC
Chicago, IL
1,223 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,223 reviews
July 01, 2021
Salesmen Nas Zaidan was great would recommend to anyone great!!! Best experience I ever had. Sales were true to listing no Scams. Would highly recommend great!!! Best experience I ever had. Sales were true to listing no Scams. Would highly recommend More
by jjdwyer2
Employees Worked With
Nas Zaidan, Victor Ordonez, Lorena Krzyzak
June 28, 2021
I always have a great experience at Rogers Auto, from the first person who asks me what the car needs to the texts telling me of the progress, to the easy check-out. I am totally satisfied with the service e first person who asks me what the car needs to the texts telling me of the progress, to the easy check-out. I am totally satisfied with the service experience. More
by Leonard
Employees Worked With
Charles Evans
June 20, 2021
Waited a week for an appt. Whet in on a Wed. @ 9 am, got the car back Fri. @ 1 p.m. Had to rent a car. Paid for the service went around the block and the same condition accrued again as for what it went in the car back Fri. @ 1 p.m. Had to rent a car. Paid for the service went around the block and the same condition accrued again as for what it went in for. repair. Went back to the dealer and was told NO MECHANIC can look @ it until the following mid week , the earliest would be Wed. of the following week. I feel that the problem was never fixed in the 1st place. Being a SENIOR CITIZEN & A WOMAN, I feel disrespected and another period of time will be wasted. Can't afford not having my car and paying for another rental. Was told to go and use my car and they will call me when the have a mechanic available according to their schedule . Wonder when that will be and what they are going to charge me this time. I brought the car in a couple yrs ago for some other matter and the same thing happen, They said it was fixed and I drove it out of the garage and the problem was not fixed, returned it and wasted another 1/2 day for the problem to be fixed. Very BAD SERVICE and VERY BAD REPAIRS. Too bad their is only one dealership in Chicago that you can take your car to be fixed. Being a SENIOR they made me stand while they decided what NOT to do. No place to sit on a hot day. More
by happyvillagelady
Employees Worked With
Scott Russell, Oscar Rivera, M. Wesen
May 29, 2021
Hola!!!! Walter Cade was the best with my experience buying my vehicle. He was very polite, funny, and professional. I recommend you ask for him. buying my vehicle. He was very polite, funny, and professional. I recommend you ask for him. More
by Mbrown3384
Employees Worked With
Walter Cade
April 05, 2021
I liked everything about this dealership. It’s nice and clean and everyone working there is nice and professional. I was working with Raphael who gave me a great deal on the car I purchased. Raphael was ex clean and everyone working there is nice and professional. I was working with Raphael who gave me a great deal on the car I purchased. Raphael was extremely nice and helpful. Lorena the finance manager was also very nice and helpful. If you want a good experience when buying a car this is the dealership to go to. I would definitely go back when I plan to get another car! More
by Dimitri
Employees Worked With
Wally Doleh, Raphael Ebisi, Lorena Krzyzak
January 22, 2021
Loved my visit from start to finish I love my new car with great protection worry free thanks again Darrel weidner thanks so much again. with great protection worry free thanks again Darrel weidner thanks so much again. More
by Meagan.lamb
Employees Worked With
Justin finance department
January 16, 2021
Thank you so much! I got exactly what I wanted and this was my first time financing a vehicle. It went very smoothly. The people that helped me were very friendly and welcoming. I will definitely keep Roge was my first time financing a vehicle. It went very smoothly. The people that helped me were very friendly and welcoming. I will definitely keep Rogers on my radar. More
by Kimy25
Employees Worked With
Walter Cade, Manny Moreno
December 16, 2020
I had a really fantastic experience at this dealership. Really worked hard to find what we were looking for. Could not have been more comfortable. Really worked hard to find what we were looking for. Could not have been more comfortable. More
by BJam
Employees Worked With
Daryl Weidner
December 12, 2020
Very thorough dealership! Wonderful people with loads of professionalism. Thee best car buying experience EVER!! I love this place. The store mngr Manny is the best professionalism. Thee best car buying experience EVER!! I love this place. The store mngr Manny is the best More
by londonapril65
Employees Worked With
Walter Cade, Lorena Krzyzak, Manny Moreno
