Napleton Downtown Chevrolet Buick GMC

Great service representative. He was friendly and explained everything to us. The representatives name is Todd Morrison. I will always ask for Todd. He was friendly and explained everything to us. The representatives name is Todd Morrison. I will always ask for Todd. More

Finally addressed problem after several visits Should have been resolved from first visit About Time have been resolved from first visit About Time More

Very informative they take there time and answer all your questions and give you advice on what to do i just wish they send out more coupons on there Services your questions and give you advice on what to do i just wish they send out more coupons on there Services More

Very friendly, clean, explain things to me I asked about my car things need to be done about my car things need to be done More

This is my third Hyundai Santa Fe that I’m purchasing from this dealership and this sales person was really awesome. I knew what I wanted. He knew what I wanted. He got what I wanted and it was smooth sa from this dealership and this sales person was really awesome. I knew what I wanted. He knew what I wanted. He got what I wanted and it was smooth sailing it didn’t. I didn’t have to stay in there all day. More

Waited more than 4 hours for brake inspection replacement and oil change, which is not reasonable. At least someone came to let me know the progress in the middle, but the status online kept permanent which and oil change, which is not reasonable. At least someone came to let me know the progress in the middle, but the status online kept permanent which has no progressive telling (I hope this can improve). Car wash wasn’t good after I got my car back (there were stains around the car) and I had to look for my own keys after. I was told that the price for the services were a fixed amount but there were not enough details about how they calculated them, because the total price was too exaggerated for these services. This caused me to think I was being paid more. I was expected a better service at the beginning since the greeting at start was great. However, I only got a call (this was because I kept looking at the staff for response) once during all these four hours wait. The guest service machine for drinks was also out of service and all I can help myself is just water (no one was there to work on fixing it or do anything). I was also told to be able to text the number when I am in the service hour to talk with staff, but there were no responses. If texting can’t communicate, please don’t tell the customer that they have this option. I know my feedback is long but I really want the dealer to take these in mind and give a reasonable feedback on my comments and make sure these concerns are addressed for future customers. Overall, I won’t say to not recommend this dealer to others, but improvements are needed (again, waited too long for the services). Thanks for reading. More

Went in to see about a slow leak on passenger side rear tire- turns out it was nail in the center of the tire. Todd had me in/out within an hr as promised-as a walk in. Always courteous, friendly, informed tire- turns out it was nail in the center of the tire. Todd had me in/out within an hr as promised-as a walk in. Always courteous, friendly, informed, and FAST with their service work! More

Staff was very friendly & helpful. Ricardo gave me a great experience buying my first car. I would definitely recommend & go back in the future. Ricardo gave me a great experience buying my first car. I would definitely recommend & go back in the future. More

I had my tired plugged at this dealership and they were very professional and timely very professional and timely More

Napleton is Average I wasn't pleased with Todd who serviced my Vehicle. After waiting an extended time which I was fine with knowing from previous Maintenance. He however, did not come and Notify Me m serviced my Vehicle. After waiting an extended time which I was fine with knowing from previous Maintenance. He however, did not come and Notify Me my car was finished! I waited and waited, went to service area! I saw Todd, asking him how much longer! He informed Me my car had Been Finished! However, Earlier he came in the Front Showcase, after he called Me on my Phone to tell me abt Service Detail!🙅🏾‍♀️🙅🏾‍♀️ More