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Napleton Downtown Chevrolet Buick GMC

Chicago, IL

4.6
1,145 Reviews

2720 S Michigan Ave

Chicago, IL

60616

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Showing 1,145 reviews

September 04, 2025

Buying our car at Napleton Downtown Chicago was a very pleasant experience. All of the people we dealt with were courteous and professional. More

by Cheryl Cap
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Allen Washington
Sep 08, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Cheryl, we're happy to hear the Napleton Downtown Buick GMC team made your experience so seamless and professional! Enjoy your new car!

September 03, 2025

Had a wonderful experience. Employees were attentive and provide great customer service to me today. More

by hughes.randee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuevas
Sep 04, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We are happy to hear from you! Thank you for choosing Napleton Downtown Buick GMC and for sharing your experience.

September 03, 2025

Mike was a cool service rep. He was kind and thoughtful. Knowledgeable of what I was trying to convey to him about my car. I’ve been coming to this dealership for over ten years More

by Aunt Mary
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Michael Acre
Sep 04, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Aunt Mary, it's fantastic to hear that Mike provided such thoughtful and knowledgeable service. We're thrilled to have had the opportunity to assist you for over a decade! Thank you for your kind words and ongoing support. Take care, from all of us at Napleton Downtown Buick GMC!

September 02, 2025

Excellent service. Top notch service. I've been to dealerships where they treat you like a customer. I was treated like family. Will recommend to everybody i know. More

by chesnicholson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Washington
Sep 04, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for the kind words! We're glad you felt like family at Napleton Downtown Buick GMC. Your recommendation means a lot to us!

August 31, 2025

My service tech Todd was very good and relay to me all the things that my truck needed and I appreciate that and they took care of it and I’m pleased with Napleton More

by benawillis6952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
Sep 02, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Hi! We're so happy to hear Todd took such great care of you and your truck. Thank you for choosing Napleton Downtown Buick GMC and for sharing your support.

August 29, 2025

Mike was professional and prompt in facilitating the service. I liked not being pressured to get extra services. I have a very low mileage vehicle and appreciated not being treated like a patsy. I will More

by mozellepruitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Olsen
Aug 29, 2025 -

mozellepruitt responded

Mike was professional and prompt in facilitating the service. I liked not being pressured to get extra services. I have a very low mileage vehicle and appreciated not being treated like a patsy. I will continue to seek service at Napleton as long as they remain honest and professional.

Sep 02, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your experience, Mozelle! We're glad to hear Mike provided prompt and professional service. Your trust means a lot, and we look forward to serving you again at Napleton Downtown Buick GMC!

August 28, 2025

My car was towed here for service and it was completed in one day. Mike was very helpful and it was great communication. More

by ashleywb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Acre
Aug 29, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your excellent feedback about Mike and the team! We will be sure to pass along your kind words. See you again at Napleton Downtown Buick GMC! Safe travels ahead!

August 27, 2025

Courteous, knowledgeable personnel. Keeps customers informed on progress of repairs and provides explanation of problems and costs. Comfortable waiting area. More

by canoli05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
Aug 27, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We’re pleased to learn about your positive experience with our team. Thank you for choosing Napleton Downtown Buick GMC—safe travels ahead!

August 26, 2025

The service done on my vehicle was great. Hector, kept me up to date on the repairs. Everything was done in a timely manner. More

by blackice313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuevas
Aug 27, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We love to hear that Hector kept you in the loop and got your vehicle all fixed up in no time! Thanks for choosing the Napleton Downtown Buick GMC service team!

August 25, 2025

The experience with Mr. Allen Washington was exceptional, efficient, and extraordinarily helpful. Thank you Mr. Allen for your great work ethic and precision More

by Joey Conord
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Washington
Aug 26, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Joey, thank you for sharing your fantastic feedback about Allen and our team at Napleton Downtown Buick GMC. We truly appreciate your business and your support! Safe travels ahead!

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