Back

Napleton Downtown Chevrolet Buick GMC

Chicago, IL

4.6
1,145 Reviews

2720 S Michigan Ave

Chicago, IL

60616

Directions

By Type

Showing 1,145 reviews

August 23, 2025

Pleasant, welcoming, professional, with busy mechanic/techs and other helpful support staff — all friendly AND focused on the tasks of taking care of the care and driver! More

by Ksawyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Olsen
Aug 26, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We’re grateful for your feedback! It's a pleasure to know you feel supported by our hardworking team. We hope to see you again at Napleton Downtown Buick GMC. Safe travels!

August 22, 2025

Darrin our sales rep was very professional made us feel at ease with a very smooth and painless transaction More

by MRTONYL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin in sales
Aug 25, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Hearing this means the world to us! Thank you for choosing Napleton Downtown Buick GMC and highlighting Darrin's professionalism. We hope to welcome you back again down the road!

August 22, 2025

I received great customer service support from Todd. My Mechanic serviced my vehicle in a timely manner. More

by Syn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
Aug 25, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your experience with Todd! We’ll be sure to pass along your kind words. We hope to serve you again at Napleton Downtown Buick GMC!

August 19, 2025

The service was so much better than the previous owners. I was greeted immediately by a service writer and promised 1:30 min wait. As promised my car was ready and washed within the allotted time. More

by kimamoore04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuevas
Aug 22, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We’re proud to hear our team delivered on promises and exceeded expectations. Thank you for choosing Napleton Downtown Buick GMC and for sharing your feedback! Safe travels!

August 18, 2025

The rock they really help people with their car good rate good deal very nice people especially mike More

by Sequathy41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Michael Acre
Aug 21, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Mike, we are glad to hear that our team helped you get a great deal here at Napleton Downtown Buick GMC.

August 17, 2025

Extremely helpful, knowledgeable, and efficient personnel from start to finish. On a busy Friday, the receptionist graciously switched my time to a later time that morning, and everyone I encountered went ou More

by Joyce K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of names.
Aug 20, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Joyce, we're glad you felt informed and accommodated throughout your visit! Thanks for choosing Napleton Downtown Buick GMC. We look forward to helping with any future needs. Safe travels!

August 15, 2025

Great service, was a little disappointed with price thinking it was gonna be free due to it being my first service on my car, I don’t drive often so I have low mileage so didn’t think I have to have se More

by shelia_jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Cuevas
Aug 18, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for choosing Napleton Downtown Buick GMC and sharing your feedback, Shelia. We love to hear that you're satisfied with our service, despite the initial confusion. Drive safe and see you next time!

August 13, 2025

Todd Morrison provided best in class service. He understood our situation and did everything necessary to complete the job. Todd is an exceptional asset to the dealership. More

by jerrysz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
Aug 13, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your experience with Todd! We agree, he is outstanding. Your feedback means a lot to us. We hope to see you again at Napleton Downtown Buick GMC!

August 13, 2025

My service was quick and they went above and beyond. I saved alot of money and everyone was polite and helpful. The whole experience was pleasant and I would highly recommend it. More

by katinezmurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
Aug 13, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

We're so glad to hear about your excellent experience at Napleton Downtown Buick GMC! It's great to know you were well taken care of by our team. Thanks for the recommendation!

August 09, 2025

Hector provided excellent service for our Honda FIT. We will return for our next service. 🙂 More

by matasphere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison, Sandra Cardona, Hector Cuevas, Manny Diaz
Aug 12, 2025 -

Napleton Downtown Chevrolet Buick GMC responded

Thanks for the kind words for Hector. We appreciate your support here at Napleton Downtown Buick GMC. See you next time!

...
6
...